3181457
Descripción
Test por Edgar Masatu, actualizado hace más de 1 año
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Creado por Edgar Masatu
hace casi 9 años
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Pregunta 1
Pregunta
1. KCB customer can register him/herself in mobi banking through ;
Respuesta
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a) Fill online request form available in KCB website
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b) Register through an ATM machine
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c) Visit any KCB branch to fill the request
Pregunta 2
Pregunta
2. As soon as the customer is connected to mobile banking ;
Respuesta
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a) Will receive a sms informing him his 5 digits password
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b) Will receive a sms informing him his 4 digits password
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c) Will receive a sms informing him his 3 digits password
Pregunta 3
Pregunta
3. How to access the mobi banking menu
Respuesta
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a) *150* 00#
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b) *150*44#
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c) *150*22#
Pregunta 4
Pregunta
4. With KCB mobi you will be able to do all the functions mentioned below except
Respuesta
-
Personal loan application
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Cheque book ordering
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Transfer from one KCB account to another
Pregunta 5
Pregunta
5. What to do when someone forget his mobi password
Respuesta
-
a) Call customer care number to get a new password
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b) Visit KCB branch to request for a password reset
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d) Can reset him/herself on his mobile
Pregunta 6
Pregunta
6. How much does it cost to buy airtime using mobile banking
Respuesta
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a) Tzs. 500/=
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b) Tzs. 1000/=
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c) No charges
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d) Tzs. 200/=
Pregunta 7
Pregunta
7. How much does it cost to transfer from account to wallet (mobile money e.g. Tigo Pesa, Airtel money and Mpesa)
Respuesta
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a) Tzs. 500/=
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b) Tzs. 1000/=
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c) Tzs. 200/=
Pregunta 8
Pregunta
8. How do I enable SMS alert on Mobi menu;
Respuesta
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(a) Go to menu then other/huduma services/huduma za kibenki/enable
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(b) Other services\banking services\enable alert\credit/debit\choose amount
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(c) Go to KCB malipo
Pregunta 9
Pregunta
9. Where the intra bank transfer menu is ?
Respuesta
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(a) KCB malipo
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(b) Fund transfer
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(c) Balance enquiry
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(d) Agency service
Pregunta 10
Pregunta
How do I download mobi apps;
Respuesta
-
(a) https://mobile.banking.app
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(b) Htts://mbanking.kcbbankgroup.com
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(c) https://mbanking.kcbbankgroup.com
Pregunta 11
Pregunta
1. I-Bank Business customers verify their access using ;
Respuesta
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a) 5 digit password sent on their mobile / email
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b) The physical token which generates one time password
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c) A password given to them by bank officer
Pregunta 12
Pregunta
2. If I forget my password can I reset my I-Bank password by
Respuesta
-
a) Resetting my self-using self /online reset
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b) Visiting KCB branch to reset
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c) Call / or write to customer care
Pregunta 13
Pregunta
3. The following function are available under account information menu ;
Respuesta
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a) Balance Overview and account statement
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b) Balance overview and fund transfer
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c) Fund transfer and authorization
Pregunta 14
Pregunta
4. I can change my user ID using;
Respuesta
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(a) Using the tool menu
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(b) User tool/change user login
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(c) Account information menu
Pregunta 15
Pregunta
6. Which transfer are found on transfer menu
Respuesta
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(a) Within KCB and local banks
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(b) Swift
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(c) RTGS
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(d) All of them
Pregunta 16
Pregunta
17. To join internet banking service you need to Contact your nearby KCB branch to fill the forms and immediately your profile will be created
Respuesta
- True
- False
Pregunta 17
Pregunta
2. Can I view previous payments I have made on Internet Banking
Respuesta
- True
- False
Pregunta 18
Pregunta
3. Do I have to use computer to access internet banking service
Respuesta
- True
- False
Pregunta 19
Pregunta
4. Customers using Internet Banking are be charged monthly access fee
Respuesta
- True
- False
Pregunta 20
Pregunta
5. Fees charged for fund transfers depending on amount, and inter-bank charges
Respuesta
- True
- False
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