Pega CSA 8.6 Part 1

Which three authoring workspaces are found in Pega Platform? (Choose Three)

App Studio is a development workspace designed for business analysts and front-end developers.

Select the development approach for the correct description box.

Select the studio name for the correct description

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Choose the correct statements. (Four)

A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Which of the following two statements are true about draft mode? (Choose Two)

When modeling the life cycle of a case, alternate stages ________________________ and ________________________.

Which is a benefit of using multi-step forms?

When you configure a multi-step form, where do you identify the navigation template?

In which situation is it appropriate to use a multi-step form?

You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?

Adding instructions to a step _____________________________.

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.

The primary purpose of a service-level agreement is to __________.

The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?

The goal milestone in a service-level agreement defines that amount of time ___________.

Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.

Which of the below statements are true about views? (Choose Two)

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

As part of a marina's new client registration case type, users can optionally enter a nickname for their mooring location with a max character limit of 20. What type of field do you configure for users to enter a new mooring location nickname?

Which two options are available when configuring a view? (Choose Two)

Which two statements identify benefits of using calculated fields? (Choose Two)

What two items describe the function of a calculation network? (Choose Two)

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -). .SubTotal [blank_start]+[blank_end] .Tax [blank_start]+[blank_end] .ProcessingFee

Which two of the following are use cases for calculated fields configured with functions? (Choose Two)

You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary: Customer for customer information and their order history Products for a list of products that are available for purchase by customers Feedback for customers to specify the type of feedback that they submit (enhancement, compliment, complaint), and to enter a short description of their feedback Preference for the user preference for the application display in their browser How would you source the four data objects?

Select the most appropriate data relationship type (one)

As part of a case type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment cases. What field type do you configure for this behavior?

Drag the case type or data object name to the appropriate location in the data hierarchy. You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?

Which statement about single record and multiple record data relationships is true?

In a pet registration case type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?

You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?

Which of the following statements correctly describes data pages in App Studio?

To gain more insight into how the data objects, data pages, case types, and systems of record relate to one another in your application, refer to the Visual Data Model.

The Integration Designer helps you understand how the data objects, data pages, case types, and systems of record relate to one another.

Which three actions can you perform in the following Visual Data Model? Case ID, Case status, and Create Date/Time are system fields. (Choose Three)

How do data records relate to an application?

How does assignment routing improve efficiency?

Drag and drop the description to the correct routing option.

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?

A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. How do you support this use case?

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)

A senior engineer approves code changes on a specific part of an application, so those approvals route to their [blank_start]worklist[blank_end]. Other code changes can be approved by anyone on the engineering team, so approvals will route to the team's [blank_start]work queue[blank_end].

Selecting the Owner participant sends correspondence to the product owner.

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?

What is a benefit of Pega Platform low-code development?

As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement?

What type of step typically requires contextual instructions?

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?