3294154
Pregunta 1
Pregunta
Which of the following is NOT an element in the communications model?
Respuesta
-
sender
-
message
-
receiver
-
translator
Pregunta 2
Pregunta
True or false: Interpersonal communication is the process which messages are generated and transmitted by one person and subsequently received and translated by another.
Respuesta
- True
- False
Pregunta 3
Pregunta
Which of the following is correct about barriers?
Respuesta
-
affect the accuracy of the communication exchange
-
not important in communication
-
a and b
-
none of the above
Pregunta 4
Pregunta
Which of the following is NOT correct about nonverbal expressions?
Respuesta
-
mirror innermost thoughts and feelings
-
convey attitudes and emotions
-
difficult to fake during an interpersonal interaction
-
all of the above are correct
Pregunta 5
Pregunta
Which of the following is an important nonverbal element?
Respuesta
-
kinesics
-
proxemics
-
a and b
-
none of the above
Pregunta 6
Pregunta
Which of the following is NOT one of the skills of effective listening?
Respuesta
-
summarizing
-
paraphrasing
-
empathic responding
-
all of the above are skills
Pregunta 7
Pregunta
Which of the following is an outcome to quality of communication?
Respuesta
-
patient recall of information
-
patient adherence
-
patient satisfaction
-
all of the above are outcomes
Pregunta 8
Pregunta
Which of the following is NOT considered a tip to prevent non-verbal communication?
Respuesta
-
eye contact
-
lean slightly toward patient
-
open posture
-
all of the above prevent non-verbal communication
Pregunta 9
Pregunta
True or false: it is only empathic if the patient perceives the reflection to be accurate and accepting
Respuesta
- True
- False
Pregunta 10
Pregunta
True or false: Feedback to show understanding is when repeating word for word what the patient said.
Respuesta
- True
- False
Pregunta 11
Pregunta
True or false: It is okay for the pharmacist to try to change the person's feeling with empathy.
Respuesta
- True
- False
Pregunta 12
Pregunta
True or false: Empathy doesn't judge or evaluate feeling or try to stop the person from feeling a certain way.
Respuesta
- True
- False
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