38864213
Descripción
Test por Giovanni De Lucia, actualizado hace 11 meses
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Creado por Giovanni De Lucia
hace más de 1 año
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Pregunta 1
Pregunta
If information is not created in electronic format, it is lost, due to:
Respuesta
-
The lack of digitalization technologies.
-
The high costs of data entry.
-
The high error rate of data entry
-
The limited economic benefits of information availability.
Pregunta 2
Pregunta
Which of these options represent a benefit of an OnCloud solution?
Respuesta
-
lower cost with same performance as an on prem architecture;
-
the old architecture can be simply switched off;
-
more flexible scalability compare to an on prem architecture;
-
the IT skills required are the same as an on prem architecture;
Pregunta 3
Pregunta
What are phases of campaign management in CRM?
Respuesta
-
Reporting
-
Campaign design.
-
Campaign evaluation
-
Outbound calls.
Pregunta 4
Pregunta
What are correct statements on the dimension(s) of indicators in executive information
systems?
Respuesta
-
Typical dimensions are time, customers and products.
-
Dimensions represent the metrics of KPIs.
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Dimensions represent columns in the DWH tables.
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Dimensions can be applied only if the corresponding information exists in the operational database.
Pregunta 5
Pregunta
Which of the following documents are managed on a standard ERP Software like
1C:Drive/Azienda?
Respuesta
-
Purchase Order
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Sales Order
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Revision Order
-
Cleaning Order
Pregunta 6
Pregunta
Please, tick statement(s) that correctly apply to Activity Based Costing (ABC).
Respuesta
-
According to ABC, operations are associated with costs
-
According to ABC, operations have a price that can be used to control the expenses of different functions
-
ABC enables the assessment of progress from an operational management perspective (time, production rate, use of production plants/machines)
-
With ABC, progress of operational activities can be reconciled with administrative cash flows
Pregunta 7
Pregunta
Which of the following functionalities are available on a standard ERP Software like
1C:Drive/Azienda?
Respuesta
-
Management of production orders
-
Content management for a company's Web site
-
Posting to social media
-
Multi-language interface
Pregunta 8
Pregunta
What is the so called "knowledge barrier" in BPR?
Respuesta
-
It is the limited ability of knowledge workers to take on process responsibility and complexity of work.
-
It is a barrier to the implementation of the enabling technologies of BPR in service companies.
-
It represents a barrier that prevents knowledge workers to become less specialized.
-
It is a barrier to process change due to the bounded rationality of knowledge workers.
Pregunta 9
Pregunta
Why should organizational processes be redesigned to be "well managed" before IT implementation?
Respuesta
-
To avoid vitious cycles, where IT decreases as opposed to increasing process performance.
-
To enable virtuous cycles, where processes continously refine the information that they elaborate, with no information overload
-
To implement the right coordinarion procedures, either vertical or horizontal.
-
To rethink operational tasks and make the most efficient and effective use of IT.
Pregunta 10
Pregunta
Which of the following companies can properly manage their business processes using
software like 1C:Drive/azienda?
Respuesta
-
A company doing import and export
-
Banks and financial institutions
-
SMEs in the manufacturing industry
-
Schools
Pregunta 11
Pregunta
What are business advantages from sales force automation?
Respuesta
-
The sales capabilities can be made stronger.
-
The sales force can be more easily replaced, limiting the risk of losing clients.
-
General sales governance is improved.
-
Sales force members can more easily cooperate with each other.
Pregunta 12
Pregunta
What is a change data capture tool?
Respuesta
-
It is a typical tool used to update the operational DB.
-
It is a component of a cloud architecture for BI.
-
It is a software that is able to get (pull) the data updates from a database and replicate those changes in another target database
-
It is a software tool that is used to guarantee data alignment across multiple databases.
Pregunta 13
Pregunta
Please, tick typical functionalities of the operational portfolio in manufacturing.
Respuesta
-
Accounting and Finance
-
CIM
-
MRP
-
Personnel
Pregunta 14
Pregunta
What are the pillars of the ERP paradigm?
Respuesta
-
Hierarchical coordination
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Extension and modularity
-
Process prescriptiveness
-
Information integration
Pregunta 15
Pregunta
What you can do with ERP Software 1C:Drive/Azienda?
Respuesta
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Manage the main process of a company
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Manage Bills Of Materials and production processes
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Manage the company blog
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Manage sales and purchases orders
Pregunta 16
Pregunta
What is an ERP?
Respuesta
-
A production technology.
-
A custom software.
-
A coordination technology.
-
A software package.
Pregunta 17
Pregunta
Please, tick correct statement(s) on operational information.
Respuesta
-
Operational information is created by both production and management processes.
-
Operational information is the information stored in the operational database and is created by operational processes
-
Catalog information is a class of operational information, but is not stored in the operational database.
-
Transaction information is a class of operational information.
Pregunta 18
Pregunta
Which are the main sections (modules) of 1C:Drive/Azienda program?
Respuesta
-
CRM, Sales, Purchase, Warehouse, Production, Quality, Service, Accounting
-
Sales, Purchase, Quality, Reporting, Research, Development, Q&A
-
CRM, Accountancy, Human Resources, Sales, Purchase, Socials, Production, Marketing
-
Sales, Purchase, Control, Budgeting, Forecast, Banking, Mobile
Pregunta 19
Pregunta
What are typical sales and distribution activities in manufacturing?
Respuesta
-
Procurement
-
External logistic
-
Order management
-
Post sale processes
Pregunta 20
Pregunta
What are the limitations of the decision school?
Respuesta
-
It ties uncertainty only to the environment (no internal sources of uncertainty are considered, such as the uncertainty caused by the opportunistic behaviour of employees).
-
It considers hierarchies as the only coordination mechanism.
-
It considers markets as an alternative to organizations.
-
It considers bounded rationality as the only source of uncertainty
Pregunta 21
Pregunta
Is groupwork relevant in the design of non-IT technologies? Why?
Respuesta
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No, it is not relevant, since groupwork refers to interfunctional cooperation and coordination, which was not considered in traditional organization theory
-
Yes, it is relevant in terms of synchronization of logistic activities.
-
No, it is not relevant, since focus wan on the production line where each individual has its own task.
-
Yes, it is relevant, but only in manufacturing where production activities need to be coordinated through cooperation on production tasks
Pregunta 22
Pregunta
In a company with two BW envirorment (development and production), what is the purpose of the development envirorment?
Respuesta
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Be able to make new developments with no impacts on the production envirorment
-
There is always a unique envirorment, the production envirorment
-
Test the developments
-
There is always a unique envirorment, the development envirorment
Pregunta 23
Pregunta
The structure of a data warehouse is typically set to more levels, with a partial replication of
the information between one level and the next. Which is typical one?
Respuesta
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First level or Staging Area; Second Level or Data Mart
-
First level or Staging Area; Second Level or Data Warehouse; Third Level or Data Mart
-
First level or Staging Area; Second Level or Data Mart; Third Level or Data Warehouse
-
First level or Staging Area; Second Level or Reporting Layer
Pregunta 24
Pregunta
What are correct statement(s) on service delivery?
Respuesta
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Service delivery is the overlap between the production and distribution of services.
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Service delivery is composed by front-office and back-office tasks.
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Service delivery is a new term coined by Porter to indicate the fact that in service companies services are (partly) produced and delivered at the same time.
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Service delivery is a subset of a service company's primary processes.
Pregunta 25
Pregunta
What are typical pitfalls of cloud adoption?
Respuesta
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Not having a cloud ERP.
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A need to operate legacy as well as new cloud systems.
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Not having the right skills in the IT function.
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Vendor lock in.
Pregunta 26
Pregunta
What are typical obstacles to IT integration in service companies?
Respuesta
-
the extraction of new knowledge on customers from knowledge workers
-
the transformation of knowledge into structured information to be stored in the mainframe
-
the design of desktop applications supporting operational processes
-
the design of new procedures to use knowledge to reduce service customization
Pregunta 27
Pregunta
Which are the main sections (modules) of 1C:Drive/Azienda program?
Respuesta
-
Sales, Purchase, Quality, Reporting, Research, Development, Q&A
-
Sales, Purchase, Control, Budgeting, Forecast, Banking, Mobile
-
CRM, Sales, Purchase, Warehouse, Production, Quality, Service, Accounting
-
CRM, Accountancy, Human Resources, Sales, Purchase, Socials, Production, Marketing
Pregunta 28
Pregunta
Why is price the information system of markets?
Respuesta
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Because average market price is a reliable indication of the value that the client can obtain from the transaction (in perfect market conditions).
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Becuase price carries information on the quality of products and, in a perfect market system, is the driver of purchasing decisions.
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Becuase price carries information on the quantity of products and is a key KPI for procurement.
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Because market coordination is based on the excution of economic transactions, which involve a payment of a price.
Pregunta 29
Pregunta
What are enabling technologies of the horizontal and vertical IT integration in business process reengineering?
Respuesta
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PCs
-
Client-server architectures
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Automation
-
MRP
Pregunta 30
Pregunta
What are the main modules of CRM?
Respuesta
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Operational, data science, executive.
-
Channels, customer database, data mining.
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Channels, data warehouse, mining.
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Operational, analytical and executive.
Pregunta 31
Pregunta
Why doesn't non-IT technical innovation have an impact on scope economies?
Respuesta
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Because scope economies are inherently different from scale economies and do not originate from greater efficiency of production processes.
-
Because scope economies are not related to innovation, but scale economies are.
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Because increasing scope economies requires better decisions on how to use production resources and non-IT technologies do not support decision making.
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Because non-IT technical innovation increases organizational effectiveness.
Pregunta 32
Pregunta
What is a vertical solution of an ERP?
Respuesta
-
A vertical solution of an ERP is an ERP designed around the concept of organizational processes
-
A vertical solution of an ERP is a version of that ERP tailored to the needs of a specific industry.
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A vertical solution of an ERP is an ERP designed to favor cross-functional information integration.
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The is no such thing as a vertical solution of an ERP
Pregunta 33
Pregunta
Please, tick correct examples of manufacturing activity cycles:
Respuesta
-
Order Cycle
-
Material Cycle
-
Logistic Cycle
-
Development Cycle
Pregunta 34
Pregunta
What is SAP ECC?
Respuesta
-
Reporting Tool
-
A tool for datawharehouse creation of SAP
-
An ETL tool
-
A SAP ERP
Pregunta 35
Pregunta
Do ERPs support custom production, standard production or both?
Respuesta
-
ERPs support both custom and standard production.
-
ERPs support custom production only.
-
ERPs support standard production only.
-
ERPs support both custom and standard production, but companies have to use to separate software tools.
Pregunta 36
Pregunta
What are module(s) of operational CRM?
Respuesta
-
Sales force
-
Agencies and shops
-
Call center
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Mobile
Pregunta 37
Pregunta
Which of these options represent a benefit of an OnCloud solution?
Respuesta
-
the IT skills required are the same as an on prem architecture;
-
the old architecture can be simply switched off;
-
lower cost with same performance as an on prem architecture;
-
more flexible scalability compare to an on prem architecture;
Pregunta 38
Pregunta
Which of the following are Business Intelligence purposes?
Respuesta
-
Allow companies to integrate data from different sources to perform business analytics
-
Allow sales document registration in the Enterprise Resource Planning software of a company
-
Transform raw data into meaningfull and useful information
-
Allow production document registration in the Enterprise Resource Planning software of a company
Pregunta 39
Pregunta
According to decision theory, why are information exchanges between functions (or units) inevitable?
Respuesta
-
Because of the nature of information, which is very easy to share and is not destroyed by use.
-
Because bounded rationality forces individuals and hence functions and units to apply the information normalization principle
-
Because functions need to cooperate on the same cross-functional production processes and this cooperation requires information exchanges.
-
Because the main criterion for division of labor are functional specialization as opposed to information independence.
Pregunta 40
Pregunta
What are typical KPI(s) of sales force automation?
Respuesta
-
Productivity (e.g. total sales / number of sales employees)
-
Churn (e.g. new clients / reference time period)
-
Effectiveness of contacts (e.g. number of contacts/ number of contracts)
-
Customer loyalty (e.g. new clients / total number of clients)
Pregunta 41
Pregunta
Which of the following functionalities are available on a standard ERP Software like 1C:Drive/Azienda?
Respuesta
-
Posting to social media
-
Management of production orders
-
Communication with instant messaging app like telegram
-
Multi-language interface
Pregunta 42
Pregunta
Please, tick typical functionalities of the administrative portfolio.
Respuesta
-
CIM
-
MRP
-
Accounting and Finance
-
Personnel
Pregunta 43
Pregunta
Which of the following processes are managed on a standard ERP Software like 1C:Drive/Azienda?
Respuesta
-
Management of website
-
Management of purchases
-
Management of sales processes
-
Management of production
Pregunta 44
Pregunta
What is the role of concurrent engineering and inside-out production in MRP?
Respuesta
-
They are necessary to ensure that different products "look" different, while sharing many internal components.
-
They are necessary to make sure that the production processes of different products are as similar as possible
-
They are necessary to support the redesign of organizational processes to enable greater production efficiency.
-
They are necessary to make sure that the number of common components across different products is maximized
Pregunta 45
Pregunta
Which of the following modules/sections are available on a standard ERP Software like 1C:Drive/Azienda?
Respuesta
-
Production
-
Sales
-
Performance
-
Social media management
Pregunta 46
Pregunta
How can companies deal with environmental uncertainty according to decision theory?
Respuesta
-
Increase information processing capacity with vertical information systems.
-
Increase information processing capacity with horizontal information systems.
-
Implement market coordination mechanisms.
-
Increase slack resources.
Pregunta 47
Pregunta
Which data visualization systems can be used only by users with advanced skills?
Respuesta
-
Pixel perfect reporting
-
Data exploration
-
Ad Hoc Dashboards
-
Self service
Pregunta 48
Pregunta
Select the most correct definition of a software like 1C:Drive/Azienda:
Respuesta
-
It is a database system that stores all accounting data of a company in cloud
-
It is an ERP software that manage accountancy processes based on fixed predefined rules according standards
-
It is a report system that allows you to registerdata, control costs, analyse documents and calculate the profit
-
It is a personalizable and customizable ERP software that allows you to manage documents and main business processes and accountancy of a Small Medium Enterprises
Pregunta 49
Pregunta
Please, tick statement(s) that correctly apply to analytical CRM.
Respuesta
-
Analytical CRM provides inputs for the operational managements of campaigns.
-
A typical activity of analytical CRM is customer profiling.
-
Analytical CRM is aimed at discovering insights from customer data that are useful for business management
-
A typical activity of analytical CRM is reporting.
Pregunta 50
Pregunta
What is the role played by PCs in BPR (business process reengineering)?
Respuesta
-
PCs can be integrated with CIM and MRP.
-
PCs automate knowledge work
-
PCs represent a production technology
-
PCs provide enough flexibility to support knowledge work and related decision-making activities
Pregunta 51
Pregunta
What are the steps of information transformation through ETL?
Respuesta
-
Source selection
-
Data transfer
-
Data aggregation
-
Data quality control and cleaning
Pregunta 52
Pregunta
What are phase(s) of the CSF method?
Respuesta
-
Refinement and documentation: presentation to customer, possibile modifications, specification (written, but informal)
-
Robustness analysis: aimed at selecting KPIs
-
Predefinition: desk analysis
-
Interview with knowledge workers
Pregunta 53
Pregunta
What are the information systems supporting hierarchical coordination?
Respuesta
-
Coordination of information exchanges.
-
Vertical an horizontal information systems.
-
Bounded rationality as a coordination mechanism.
-
Coordination of interfunctional information exchanges.
Pregunta 54
Pregunta
Can an ERP software like 1C:Drive be personalized? If yes how?
Respuesta
-
Yes but only some parts from interface
-
No
-
Yes using a specific programming language entering in developer environment
-
Yes using any programming language
Pregunta 55
Pregunta
What is SAP BW?
Respuesta
-
SAP BW is a SAP ERP
-
SAP BW is a tool to create dashboards
-
SAP BW is a tool for datawharehouse creation of SAP
-
SAP BW is a tool used to create planning functions
Pregunta 56
Pregunta
Please, tick consolidated belief(s) tieing technical innovation with organizational change for non-IT technologies.
Respuesta
-
Technical innovation increases the level individual specialization.
-
Technical innovation increases the general complexity of managing a company.
-
There is no relationship between technical innovation and scope economies.
-
Technical innovation increases organizational efficiency and effectiveness.
Pregunta 57
Pregunta
Which of the following documents released during a BI project includes the Business user requirements?
Respuesta
-
User acceptance test document
-
Techincal Design Document
-
Integration test documents
-
Business Blueprint
Pregunta 58
Pregunta
What are correct statement(s) on CSF?
Respuesta
-
A CSF should be measured with multiple KPIs
-
A CSF should be measured with one (the most significant) KPI
-
A CSF is a necessary condition for organizational success.
-
CSF stands for critical success factor
Pregunta 59
Pregunta
Please, tick typical functionalities of the operational portfolio in manufacturing companies.
Respuesta
-
CIM
-
MRP
-
Reporting
-
Human Resources
Pregunta 60
Pregunta
Which of the following is a true statement about EDWH (Enterprise Datawarehouse)?
Respuesta
-
The structure of an EDWH is typically set on one level, the datamart.
-
The staging layer is where data are imported at first, in both staging and datamart layer the structure definition is driven by source structures
-
The structure of an EDWH is typically set to more levels, with a partial replication of the information between one level and the next.
-
The staging layer is where data are imported at first, in the datamart layer the struc- ture definition is driven by analysis requirements.
Pregunta 61
Pregunta
ERPs represent the last step of an integration process, since:
Respuesta
-
ERPs complete integration of operational and executive with the administrative portfolio
-
ERPs complete integration of operational and administrative portfolios
-
ERPs complete integration of operational and executive portfolios
-
ERPs do not enable a real-time reconciliation of budgets, resource consumption, progress of operations and cashflows
Pregunta 62
Pregunta
What are typical dimension(s) of an indicator in an executive information system?
Respuesta
-
Customers
-
Stocks
-
Managers
-
Products
Pregunta 63
Pregunta
Which of the following elements are managed on a standard ERP Software like 1C:Drive/Azienda?
Respuesta
-
Documents related to business processes
-
Catalogues with the main data of the company
-
Information like prices and costs
-
User profiles
Pregunta 64
Pregunta
What are classes of information stored in the operational database?
Respuesta
-
Transaction information
-
Operations planning information
-
General ledger information
-
Catalog information
Pregunta 65
Pregunta
What is the meaning of information integration according to the ERP paradigm?
Respuesta
-
All information should be stored in the same database.
-
Information can be stored in multiple databases but should have a common integrated conceptual and logical schema.
-
All ERP functionalities should access the same information.
-
Information should have the same quality across all organizational processes.
Pregunta 66
Pregunta
Please tick correct statement(s) on hierarchical control in market systems:
Respuesta
-
In non perfect markets, customers can control their suppliers to some extent.
-
Market and hierarchies are separate coordination systems that can mix only inside organizations
-
Hierarchical control does not exist in perfect market systems.
-
In non perfect markets, customers may have some level of hierarchical control on their customers' production processes
Pregunta 67
Pregunta
What primarily distinguishes ERP software from stand-alone targeted software is:
Respuesta
-
ERP has one only common module.
-
ERP is a modular software system.
-
ERP always has multimple databases, one for each module.
-
ERP has a common central database from which the various ERP software modules access information
Pregunta 68
Pregunta
Please, tick correct statement on ERPs.
Respuesta
-
ERPs are a global phenomenon
-
Extended ERPs include CRM.
-
ERPs integrate all three portfolios, operational, administrative and executive
-
ERPs are more widespread in services compared to manufacturing.
Pregunta 69
Pregunta
Which of the following are true about OEE Indicator? Consider the Production Project.
Respuesta
-
The lower is the downtime the lower is the OEE
-
The higher is the downtime the lower is the OEE
-
The lower is the efficiency the lower is the OEE
-
The higher is the efficiency the lower is the OEE
Pregunta 70
Pregunta
What are the pillars of the CRM vision?
Respuesta
-
Cross-channel integration.
-
Modularity and information integration.
-
Understanding and monitoring customers with executive CRM.
-
Extracting value from customer data with analytical CRM.
Pregunta 71
Pregunta
Please, tick correct functionalities of the administrative portfolio.
Respuesta
-
Accouting and tax payment
-
Governmental procedures
-
Human resources
-
Finance
Pregunta 72
Pregunta
In the context of a software delivery model for an ERP, what is the meaning of "on premises software"?
Respuesta
-
On premises software is a software installed on a computer within a company's VPN.
-
On premises software is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted
-
On premises software is a software owned by the company.
-
On-premises software is installed and runs on computers owned by the company and typically hosted in the company's data center.
Pregunta 73
Pregunta
In the context of BI, the data warehouse must:
Respuesta
-
host security applications for the whole company
-
make an organization’s information easily accessible
-
be adaptive and resilient to change
-
serve as the foundation for improved decision
Pregunta 74
Pregunta
Why is the meaning of having a "balanced" set of KPIs to calculate the incentives of call-center operators?
Respuesta
-
It means measuring a balanced set of indicators such as average call time, first call resolution, customer satisfaction.
-
It means sizing the call center to minimize customers' waiting time.
-
It means measuring the efficiency of a team as opposed to an individual operator
-
It means measuring both efficiency and effectiveness.
Pregunta 75
Pregunta
What type of catalog information is crucial in MRP?
Respuesta
-
Sales catalog.
-
Product directory.
-
Product catalog.
-
Product structure.
Pregunta 76
Pregunta
What is the "bill of materials"?
Respuesta
-
It is a report of all costs of production materials and related supplier invoices.
-
It is the list of all the resources that are required to manufacture a product.
-
It is the list of all the raw materials that are required to manufacture a product.
-
It is the list of all the raw materials, resources, and components (and the quantities of each of them) that are required to manufacture a product.
Pregunta 77
Pregunta
What are typical objectives of sales force automation (SFA)?
Respuesta
-
Decrease customer churn.
-
Reduce bureacracy for customers and increase responsiveness during the sales process.
-
Increase the effectiveness of the sales force.
-
Reduce the costs of customer acquisition.
Pregunta 78
Pregunta
Why is executive information stored in the DWH?
Respuesta
-
Because ETL procedures require a DWH.
-
Because a DWH has a special schema that is more suitable to store indicators.
-
Because analytics are computationally complex and cannot access the operationa database directly.
-
Because the DWH stores aggregate information that can be handled more efficiently in interactive applications.
Pregunta 79
Pregunta
What is the role played by PCs in BPR (service companies)?
Respuesta
-
PCs store all the information regarding the customers served by the agency where the PC is located.
-
PC are used to execute desktop applications embedding service procedures.
-
PCs are used to collect information on knowledge workers and calculate their incentives in real time
-
PCs are used to collect information that is then stored in the operational database in a structured format
Pregunta 80
Pregunta
What is the relationship between bounded rationality and information processing capacity?
Respuesta
-
Bounded rationality limits the ability of individuals to process information.
-
Bounded rationality involves cooperation and coordination for organizations to reach beyond the limits of individual information processing capacity.
-
Bounded rationality limits the ability of organizations to process information.
-
Bounded rationality increases the information processing needs of organizations.
Pregunta 81
Pregunta
What are correct interfuntional information processes in manufacturing companies?
Respuesta
-
Materials management
-
Knowledge management
-
Orders management
-
Procurement management
Pregunta 82
Pregunta
What are the correct inputs and outputs of the post settlement phase of an economic transaction?
Respuesta
-
Input: exceptions, Output: exception management procedures.
-
Input: exceptions, Output: revised contract.
-
Input: requirements, Output: one supplier and new requirements, both specified in a contract (SLAs)
-
Input: requirements, Output: contract.
Pregunta 83
Pregunta
Why does technical innovation cause an increase in the optimal minimum organizational size?
Respuesta
-
Because scale economies reduce unit production costs only above a minium production volume, as they involve an initial investment in innovative technical systems.
-
Because an organization that is too small (production volumes below break even) cannot benefit from the reduction of unit production volumes generated by the greater efficiency of the innovative technical system.
-
Because scope economies reduce unit production costs only above a minium productio volume, as they involve an initial investment in innovative technical systems
-
Because scope economies allow larger organizations to benefit from the economic advantages of lower production costs.
Pregunta 84
Pregunta
Why is knowledge management complex?
Respuesta
-
Because it involves the extraction of new knowledge on production processes from knowledge workers.
-
Because it requires the design of new procedures to use knowledge to obtain greater service customization
-
Because unstructured knowledge must be transformed into structured information to be stored in the mainframe.
-
Because it involves the use of PCs and hence a significantly broader software variety
Pregunta 85
Pregunta
What are the basic assumptions of agency theory?
Respuesta
-
Market coordination mechanisms can icrease the efficiency of organizational transactions
-
There exists a continuum between markets and hierarchies.
-
Individual and environmental uncertainty are not the only causes of uncertainty.
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There exist market coordination mechanisms inside organizations.
Pregunta 86
Pregunta
Which of the following are project phases in a waterfall approach, and with which goal?
Respuesta
-
User Acceptance test, for Business Users to validate the solution
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Integration Test, for Business Users to validate the solution
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Requiremets Analysis, to design the Business Blueprint Document
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User Acceptance test, to design the Business Blueprint Document
Pregunta 87
Pregunta
Why is knowledge management so critical in service companies?
Respuesta
-
Because it is key to service customization.
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Because it is key to keep customer satisfaction constantly high.
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Because it helps transorm unstructured information on customers into structured information that can be easily analyzed with IT.
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Because it represents a continuous learning process needed to adapt to environmental uncertainty.
Pregunta 88
Pregunta
Please, tick correct statement(s) on the product structure.
Respuesta
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It is a type of catalogue information.
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It is heavily used in computer integrated manufactunng.
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It is a type of operations planning information.
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It stores the structure of products with their components and quantities needed to produce each product item.
Pregunta 89
Pregunta
What are functionalities belonging to extended ERP?
Respuesta
-
Computer integrated manufacturing.
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Balanced scorecard and dashboards.
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Web site and CRM.
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Supply chain management.
Pregunta 90
Pregunta
What are business advantages from sales force automation?
Respuesta
-
The sales force can be more easily replaced, limiting the risk of losing clients.
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General sales governance is improved.
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Sales force members can more easily cooperate with each other.
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The sales capabilities can be made stronger.
Pregunta 91
Pregunta
What are typical sales and distribution activities in manufacturing?
Respuesta
-
Order management
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Procurement
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Post sale processes
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External logistic
Pregunta 92
Pregunta
Please, tick statement(s) that correctly apply to Activity Based Costing (ABC).
Respuesta
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According to ABC. operations are associated with costs
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According to ABC. operations have a price that can be used to control the expenses of different functions.
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ABC enables the assessment of progress from an operational management perspective (time. production rate, use of production plants/machines)
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With ABC, progress of operational activities can be shown on executive dashboards with more accurate financial indicators.
Pregunta 93
Pregunta
How is call center sizing performed?
Respuesta
-
By monitoring the performance of call center operators and adjusting capacity on demand.
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By determining the ideal number of operators based on volumes of calls.
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By setting a target level of service in terms of waiting time.
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By setting a target service level in terms of effectiveness in solving customers' issues.
Pregunta 94
Pregunta
What are the limitations of agency theory?
Respuesta
-
It does not consider uncertainty due to the nature of tasks.
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It considers bounded rationality as a condition enabling market coordination in conditions of high uncertainty.
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It does not consider hierarchical coordination "inside" market transactions.
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It does not consider the impact of market uncertaintly on individual behaviour.
Pregunta 95
Pregunta
Is the Administrative Portfolio stand-alone?
Respuesta
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Yes. it represents the first implementation of IT in organizations and is excluded by horizontal and vertical integration of the operational portfolio.
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No. activity based costing is an example of integration with the operational portfolio.
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No, it has been integrated by ERPs with the other portfolios.
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Yes in manufacturing, no in services.
Pregunta 96
Pregunta
What is the correct definition of testing in an IT project?
Respuesta
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Testing is a process ensuring that a software program responds correctly to all kinds of inputs.
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Testing is a process ensuring that different micro services interact with each other as expected.
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Testing is a process executing system functions through a series of predefined steps embedded in testing software.
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Testing is the process of checking the final product to ensure that it meets requirements and expectations under operating conditions.
Pregunta 97
Pregunta
What are typical phases in a project value chain?
Respuesta
-
Project management
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Project ElS
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Blueprint
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Go live
Pregunta 98
Pregunta
What are "visualization engines" or "dashboards"?
Respuesta
-
Tools providing a visual representation of the KPIs stored in the DW.
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Engines that support graphical visualizations of quantitative information.
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Any representation of operational information.
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A front end functionality of executive information systems.
Pregunta 99
Pregunta
What are typical units in a project team?
Respuesta
-
Board of directors
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Project management
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Functional and technical team
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Steering committee
Pregunta 100
Pregunta
Why are personal computers a production technology?
Respuesta
-
Because PCs have brought technology to an individual level
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Because they are used to automate and support knowledge work. especially in service companies.
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Because they are used to automate and support operations, especially in service companies.
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Because they are both procedural and flexible.
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