Pregunta 1
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A user faces problem while logging into Salesforce. What should administrator do?
Pregunta 2
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Universal Containers has two teams - sales team and marketing team. For sales team all stages
of lead lifecycle should be available while for marketing team only 3 stages should be available.
How can the administrator ensure this?
Pregunta 3
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What license is needed to install or uninstall apps from AppExchange?
Pregunta 4
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Force.com is good for
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data centric apps
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process centric apps
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both of above
Pregunta 5
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Which are the 3 tiers of an app?
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data model
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user interface
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data user
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business logic
Pregunta 6
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Many-to-many relationship is created using?
Pregunta 7
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The object used in many-to-many relationship is called as?
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Junction object
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ratio objects
Pregunta 8
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Roll up summary field and Cross object formula field can be created only for master detail
relationship.
Pregunta 9
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What is cross object formula field?
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Cross object formula field helps to access field of parent from child in both master detail
relationship & lookup relationship. It can be used in a formula field on child
likeCustomObject1__c.Details__c where Details__c is a text field on the parent object
CustomObject1.
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Cross object formula field helps to access field of parent from child in both master detail
relationship & lookup relationship. It can be used in a formula field on child
likeCustomObject1__r.Details__c where Details__c is a text field on the parent object
CustomObject1.
Pregunta 10
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Field level security and record types work at
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profile level
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record level
Pregunta 11
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Sharing rules can be more restrictive than the Organization Wide Default.
Pregunta 12
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Which are the 3 record access levels?
Pregunta 13
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Which are the 3 values for Organization wide defaults?
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Global
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Public read only
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Public read/write
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Private
Pregunta 14
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Apex sharing reason can be used for
Pregunta 15
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'Status' is a picklist of the Account object having value 'Open' or 'Closed'. It is possible to create a
sharing rule to share only those Accounts whose 'Status' is 'Open'.
Pregunta 16
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Organization wide default (OWD) & sharing rules are applied at the
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profile level
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object level
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record level
Pregunta 17
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Organization wide default (OWD) is the first check used for determining access to records a user
does not own
Pregunta 18
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Automating business processes is possible using
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workflow
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approval processes
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both of above
Pregunta 19
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Which are the 5 actions available with workflow rules?
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send email
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send outbound message
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send message
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field update
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set task
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use existing action
Pregunta 20
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Time-based workflow is NOT applicable every time a record is created or edited
Pregunta 21
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Is used for tracking changes to configuration of Salesforce CRM Setup Audit Trail
Pregunta 22
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Checkbox can be controlling field only and not a dependant field.
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Multi select picklist can be dependant field only and not a controlling field
Pregunta 24
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External id can be created for field of type text, number or email.
Pregunta 25
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In Developer Edition, Validation rule for the 'Account Site' field (field of type text) of Account object
is, ISCHANGED( Site ) && OwnerId < > $User.Id to make sure that if the 'Account Site' field has
been modified and the user is not the owner of the Account record, then an error message would
be shown. The System Administrator has Read All, Modify All permission for the Account record.
So the System Administrator will be able to modify the 'Account Site' field of the
Pregunta 26
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If a role is added to Sales Team, then it will get added to which of the following teams?
Pregunta 27
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If a role is added to Account Team, then it will get added to which of the following teams?
Pregunta 28
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If a role is added to Case Team, then it will get added to which of the following teams?
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Account Team
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Sales Team
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None of them
Pregunta 29
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Opportunity is synced with
Pregunta 30
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have all a lifecycle:
Opportunities have Stage picklist and Sales Processes based on the values in this Stage picklist.
Leads have Lead Status picklist and Lead Processes based on the values in this Lead Status
picklist. Cases have Status picklist and Support Processes based on the values in this Status
picklist. Solutions have Status picklist and Solution Processes based on the values in this Status
picklist. Quotes, Contracts have Status picklist but no processes associated to limit a
Pregunta 31
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OWD of Account is private then OWD of Opportunity can be private or public read-only or public
read/write.
Pregunta 32
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Apex sharing reasons are available for standard and custom objects.
Pregunta 33
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Since Apex sharing reasons are not available for standard objects, so sharing individual records of
standard objects is not possible.
Pregunta 34
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OWD of Associate must be public read/write. So sharing is not required for any Associate
record. So the Sharing button does not show up.
Pregunta 35
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The OWD of the related opportunities, cases or contacts could be private or public readonly.
So there is scope for sharing the account.
Pregunta 36
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If a record of Associate custom object has been shared using an Apex Sharing Reason, then that
Apex Sharing Reason cannot be deleted until the sharing of that record is changed to use some
other Apex Sharing Reason.
Pregunta 37
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Until an Apex Sharing Reason is created, a record of a custom object cannot be shared manually
on a one-off basis
Pregunta 38
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Once a sharing rule has been created based on owner, then it can be modified to make it a
sharing rule based on criteria.
Pregunta 39
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Which of these can have only one of them active at a time?
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Validation rule
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Assignment rule
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Auto-response rule
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Workflow rule
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Escalation rule
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Approval process
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Sharing rule
Pregunta 40
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Automatic case escalation can be disabled.
Pregunta 41
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Escalation Rules and Auto-Response Rules are available only for cases.
Pregunta 42
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Conflict Resolution tool is available in?
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Connect Online
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Connect Offline
Pregunta 43
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Quotes can be created from
Pregunta 44
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OWD of child is always determined by OWD of parent
Pregunta 45
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In the initial sync of a quote with an opportunity
Pregunta 46
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When upserting record using Apex Data Loader and using the record id for matching the record, if
the value for the record id field is not provided in the csv file or while mapping fields from the csv
file to the Salesforce object fields, then
Pregunta 47
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When upserting record using Apex Data Loader for an object that has an external id field, if the
value for this external id field is not provided in the csv file or while mapping fields from the csv file
to the Salesforce object fields, then the upsert will always fail as the external id is a required field
Pregunta 48
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External id can be used for matching record during which of these operations using the Apex Data
Loader
Pregunta 49
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If OWD is private for a custom object Position, then a user can view only those Position records
which are owned by him if no one down the role hierarchy below him has created any Position
record and t here is no sharing rule on Position object.
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Always true
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Not always true
Pregunta 50
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Checking 'Grant Access Using Hierarchies' gives what type of access to records owned by
subordinates?
Pregunta 51
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OWD of Position object is public read/write. A sharing rule is created to share Position records
owned by Role A with Role B with read only access. For users of Role B, the Position records will
be
Pregunta 52
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User B has created an Associate record. At the profile level, the profile 'Custom-Recruiter' of User
A has Read, Edit access for Associate. OWD of Associate is 'Public Read/Write'. What access will
User A have for the record created by User B?
Pregunta 53
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The statement 'OWD or sharing rule can make access level lesser restrictive but not more
restrictive' is valid only if the user has Edit permission at the profile level for that object.
Edit permission at profile level means that the user can edit records created by him of that object.
Pregunta 54
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For the 'Clone' button to appear on a record page, what permission should be available at the
profile level for that object in the profile to which the user belongs?
Pregunta 55
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For which objects, cloning is not possible?
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Account
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Solution
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Count
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User
Pregunta 56
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'Modify all' if checked at the profile level, always overrides the OWD setting.
Pregunta 57
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'View All' has been checked at the profile level for a custom object Position. OWD is private of the
Position object. A user will be able to view Position records owned by other users
Pregunta 58
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'View All' has been checked at the profile level for a custom object Position but 'Modify All' has not
been checked. OWD is read/write of the Position object. For any user having this profile Position
records owned by other users will be read/write.