Management: COMMUNICATION

Communication

Downward communication involves giving information to someone younger than you.

Feedback involves management looking for the opinions of customers or staff

An autocratic leader will usually look for feedback

Businesses communicate exterally with

Upward communication improves staff morale

Ann is talking with John from the IT department about the new product line. Ann is finding it difficult to understand what he is talking about because she does not understand some of the technical terms he is using. She is in a rush to the next meeting. John wants to give her all the information so that he doesn't have to reschedule another meeting with her. Ann is too busy to take notes. Check the barriers to communication in the above scenario.

A report is an example of visual communication. E.g. Contract of Employment

The Treasury of the meeting is responsible for taking the minutes of the meeting.

Sales in the company are falling and the manager has to make two redundancies. Select the most appropriate form of communicating this to the employee.

Computers need a [blank_start]modem[blank_end] to communicate with other computers through the telephone lines

Every [blank_start]Public[blank_end] Limited Company must hold a general meeting of all its [blank_start]shareholders[blank_end].