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Pregunta 1
Pregunta
Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means
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doing things on your own; being a self-starter.
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showing respect for the work of others.
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calling your boss when you cannot come to work.
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making sure your work is marketable.
Pregunta 2
Pregunta
The amount of income tax that is withheld from a person's payroll check is based on the information provided on which of the following forms?
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W-2
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W-4
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401K
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W-9
Pregunta 3
Pregunta
In a business or office setting, the BEST greeting when answering the telephone would be
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Good morning (or good afternoon)
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Hello, who is calling?
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Hello
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Greetings!
Pregunta 4
Pregunta
On Tuesday, Emma's supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish the on time. What should she do?
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Discuss the problem with her supervisor.
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Arrive to work early the rest of the week to work on the projects.
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Ask coworkers for help to complete one or more of the projects.
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Finish what she can, and trust that deadlines can usually be changed.
Pregunta 5
Pregunta
Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation for this decision?
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The cups are not worth what they cost.
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Ivan's company does not normally sell cups.
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Giving away the cups did not generate enough new or continuing business.
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Ivan and the other employees gave away too many cups.
Pregunta 6
Pregunta
You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. You have already made plans for the evening with friends, so what should your response be?
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Say no, and ask your supervisor to give you more lead time on a request to stay late.
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Report the supervisor's request to human resources, and ask whether you should file a complaint.
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Contact your friends and explain the situation, and accommodate the supervisor's request.
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Fake an illness late in the afternoon, thereby completing most of the work and still be able to participate in your evening plans.
Pregunta 7
Pregunta
Justin told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
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resourcefulness
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problem-solving
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reliability
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honesty
Pregunta 8
Pregunta
You are the only female in your work group at a construction company, and many times the men make derogatory remarks about women in the construction field. This makes you uncomfortable and is affecting your attitude at work. What should you do?
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Ignore the derogatory remarks, or quip back with your own insulting remarks against men.
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Consider changing careers to another one that embraces females.
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File a complaint with the Idaho Human Rights Commission.
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Speak frankly with your supervisor about the situation.
Pregunta 9
Pregunta
You are working at your desk trying to meet an important deadline when a coworker walks up to introduce you to a new customer. You should
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stop what you are doing, stand up, and shake hands with the new customer.
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explain that you cannot be interrupted at this time.
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look up and greet the new customer and then get back to work.
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pick up the phone and pretend to be on a call so that your coworker will not stop at your desk.
Pregunta 10
Pregunta
What is the best way to sign off on your email messages to people outside of your company?
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Ms. Stacy Borgen Sales & Marketing, Forest Division Phone (208)657-1845 ext. 235
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Stacy Borgen Sales & Marketing
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Stacy Borgen Sales & Marketing, Forest Division Phone (208)657-1845 ext. 235
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Ms. Stacy Borgen
Pregunta 11
Pregunta
You have been asked to form a committee to investigate getting new office furniture for the entire office. Which of the following represents the BEST order of proceeding with this task?
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1. Pick out the office furniture yourself. 2. Ask coworkers if they like what you chose. 3. Report back that everyone agrees.
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1. Carefully choose committee members from various departments of the office. 2. Develop a process for looking at furniture options, including a rating rubric for comparing prices, value, and so forth. 3. Complete the process and provide a report with the committee's recommendation.
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1. Carefully choose committee members who are your age and who may have the same taste in furniture. 2. Develop a process for looking at furniture options, including a rating rubric for comparing prices, value, and so forth. 3. Consider the committee's opinions, but give your recommendation for purchasing the furniture you choose.
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1. Pick out the furniture yourself. 2. Create a rubric that will weigh heavily toward the furniture of your choice. 3. Give a survey to some of the departments to collect opinions. 4. Write a recommendation for the furniture you chose, including your rubric and some of the supporting opinions to make your case.
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1. Decide to not form a committee because everyone is so busy. 2. Pick out the furniture yourself. 2. Writing a recommendation report.
Pregunta 12
Pregunta
Some organizations are sales tax exempt. What does this mean?
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They do not charge sales tax to their retail customers.
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They do not pay sales tax when they purchase goods and services from others.
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They pay their sales tax quarterly to the IRS.
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They do not charge sales tax to their own employees for goods and services.
Pregunta 13
Pregunta
What does the acronym HAZMAT mean?
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It refers to unsafe atmosphere due to hazy weather conditions.
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It is a sign used to keep people out of laboratories.
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It refers to materials that contain potentially dangerous substances.
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It is a U.S. government agency.
Pregunta 14
Pregunta
Which of the following application programs would be best for creating a slide presentation for a large audience?
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Word
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Access
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Google Images
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Excel
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PowerPoint
Pregunta 15
Pregunta
Which of the following application programs would be best for creating a lengthy business report?
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Word
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Excel
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Google Forms
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Access
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PowerPoint
Pregunta 16
Pregunta
Which of the following application programs would be best for creating a list of clients and a list of vendors and be able to sort and query these lists?
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Word
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Excel
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Facebook
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Google Images
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Access
Pregunta 17
Pregunta
Which of the following application programs would be best for creating spreadsheets for keeping large amounts of numerical data?
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Access
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Excel
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Google Chrome
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Word
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Moodle
Pregunta 18
Pregunta
Calculate your week's salary with the following information: You make $15 an hour and you worked 40 hours this week. Eight hours will be paid double time because you worked on a holiday.
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$760
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$620
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$660
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$720
Pregunta 19
Pregunta
Kayla works as an office assistant at a bank. What is the most important thing for Kayla to do first thing each morning?
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Return phone calls to customers who left voice messages.
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Tidy up the Executive Board Room.
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Open the mail.
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Check her calendar to scan for today's events, deadlines, and tasks.
Pregunta 20
Pregunta
A resume should include certain information. Which of the following lists includes information that should NOT be included on a resume?
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Name, contact information Skills and abilities Work history References
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Name, contact information Skills and abilities Work history Sexual orientation
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Name, contact information Skills and abilities Volunteer experiences References
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Name, contact information School(s) attended Skills and abilities Work history
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