4377187
Descripción
Test por aailajamila.yuso, actualizado hace más de 1 año
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Creado por aailajamila.yuso
hace casi 9 años
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Pregunta 1
Pregunta
FOUR (4) guest cycle stage INCLUDE:
Respuesta
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Pre-arrival
-
Departure
-
In-house
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All of the above
Pregunta 2
Pregunta
Bell boy duties include handling guest luggage and receiving payment from guest.
Respuesta
- True
- False
Pregunta 3
Pregunta
Front office department night shift will start on 9.00 p.m until 5.00 a.m.
Respuesta
- True
- False
Pregunta 4
Pregunta
Pick from the following list the front office personnel team.
Respuesta
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Door attendant
-
Concierge
-
Telephone operator
-
Public area attendant
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F&B Service personnel
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Night Auditor
Pregunta 5
Pregunta
Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.
Respuesta
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Calm
-
Helpful
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Playful
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emphatetic
-
Clumsy
-
Tactful
-
Understanding
Pregunta 6
Pregunta
__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.
Respuesta
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Accepting and not blaming others
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Not giving excuses
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Apologize
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Summarizing guest problems
Pregunta 7
Pregunta
Arrange the following reservation activities accordingly.
1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation
Respuesta
-
1,2,3,4,5,6
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4,3,2,1,5,6
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6,4,5,3,2,1,
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1,2,5,4,3,6
Pregunta 8
Pregunta
Property direct reservation can only be made through fax, email and telephone call.
Respuesta
- True
- False
Pregunta 9
Pregunta
People travel around the world because of several reasons. It INCLUDE:
Respuesta
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Business
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Pleasure
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Education
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Family
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Religious
-
Sports event
Pregunta 10
Pregunta
Rack rate are given to walk-in guests.
Respuesta
- True
- False
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