4430104
Descripción
Test por estudio.examen20, actualizado hace más de 1 año
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Creado por estudio.examen20
hace casi 9 años
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Pregunta 1
Pregunta
What is the purpose of Idea Community? (Choose 2)
Respuesta
-
Comment on and vote for ideas posted by other community members
-
Provide access to articles that answer questions around an idea theme
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Allow service cloud portal users to post ideas by logging cases
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Invite customers , partners, and employee to submit the ideas around a theme
Pregunta 2
Pregunta
Which object has one-to-many relationship with account. (Choose 3)
Respuesta
-
Campaign
-
Contact
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Lead
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Opportunity
Pregunta 3
Pregunta
Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to use the set of stages that apply to consumer opportunities. How can a system administrator correct this problem?
Respuesta
-
Check for a validation rule that restricts the visibility of the opportunity stages
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Ensure that regional sales users are routing consumer opportunities to the appropriate approver
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Remove all but one record type from the regional sales team profile
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Assign the relevant record types and sales processes to the regional sales team profile
Pregunta 4
Pregunta
Which statement about products and price books is true? (Choose 2)
Respuesta
-
A product can have a different list price in different price books
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Price books that contain assets cannot contain products
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Products without a price are automatically added to the standard price book
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The standard and list price for a product can be listed in multiple currencies
Pregunta 5
Pregunta
What can be done while we are customizing a report? (Choose 3)
Respuesta
-
Filter
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Grouping
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Summarize a field
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Schedule refresh
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Export
Pregunta 6
Pregunta
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? (Choose 2)
Respuesta
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Validation rules
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Workflow approvals
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Formula field
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Record types and read only page layout
Pregunta 7
Pregunta
Which Component can be included in a custom homepage layout? (Choose 3)
Respuesta
-
Trending chatter topics
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Pending Approvals list
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Dashboard Snapshot
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Analytic snapshots
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Messages and alerts
Pregunta 8
Pregunta
Industry field is made required by system admin when creating new accounts but sales rep can still create new accounts without any value in the Industry field. What should the system admin do to resolve this?
Respuesta
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Ensure sales rep doesn't have modify all permission
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Ensure field is set to required in the page layout
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Ensure field level security is not set to read only
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Ensure sales rep doesn't have edit all permission
Pregunta 9
Pregunta
A record created on July 23 triggered a workflow rule with a time dependent action to be executed on July 30.Record was modified before July 30 and does not meet the criteria set on the workflow rule. Which statement is true?
Respuesta
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Time-dependent action will be removed from the queue
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Time-dependent action will be put on hold
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Time-dependent action will execute on July 30
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Time-dependent action will execute on July 23
Pregunta 10
Pregunta
User is unable to log in and receiving Incorrect Username or Password. When System admin checked log history there is no trace of login Fail. What may be the reason?
Respuesta
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User is Outside IP range
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Username Entered is Wrong
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Password entered is Wrong
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Because of Login Hours
Pregunta 11
Pregunta
What is true about post and comment in chatter ?(Choose 2)
Respuesta
-
Update to the Chatter feed on a record are only visible to users with access to the record
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Posts made to users profile are visible to all users in the organization
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Post to a users profile are hidden from anyone below that user in the role hierarchy
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Posts to a users profile can be made private by clicking the lock icon
Pregunta 12
Pregunta
Which privilege can be granted to members of a content library without modifying user permissions? (Choose 2 answers)
Respuesta
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Share content with other users in Chatter
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Create a new content library
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Edit a member's library permissions
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Add tags when editing content details
Pregunta 13
Pregunta
Universal Containers populate custom field on account and they want it should be automatically populated to related opportunity record also. How this can be addressed by the system admin?
Respuesta
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Create workflow on account with opportunity field update
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Create cross object formula field on account
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Create rollup summary field on opportunity
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Create cross object formula field on opportunity
Pregunta 14
Pregunta
A company set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Respuesta
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Opportunities owned by the user running the report and users in the same role in the role hierarchy.
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Opportunities for the entire sales organization regardless of the user running the report.
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Opportunities for which the user running the report is also the account owner.
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Opportunities owned by the user running the report and users below them in the role hierarchy
Pregunta 15
Pregunta
How can you make field hidden from list view, reports and global search ?
Respuesta
-
Use Field Level Security
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Remove field from Page Layout
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Use Profile
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Use Role and Public Group
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Use OWD and Sharing Rule
Pregunta 16
Pregunta
Which of the following is true about Page layouts
Respuesta
-
Assign record types to users and profiles
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Controls what user will see in edit and detail page
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Controls the field level security
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Controls the sharing rules in edit and detail page
Pregunta 17
Pregunta
Marketing Team is created as a public group. Sales Team wants to share one opportunity record to Marketing Team. How can admin achieve this?
Respuesta
-
Add Marketing Team public group to Sales team
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OWD
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Sharing rule
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Manual Sharing
Pregunta 18
Pregunta
What is a capability of Salesforce Knowledge? (Choose 2)
Respuesta
-
Knowledge uses data categories and roles to make articles visible to specific users
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Knowledge allows an organization to share articles with partner portal users
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Knowledge automatically creates a solution for each new article
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Knowledge only allows a single article type across all data categories
Pregunta 19
Pregunta
Knowledge articles can be used to: (Choose 2)
Respuesta
-
To resolve a case
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To display Salesforce solutions
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To display customer self service
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To display Salesforce answers
Pregunta 20
Pregunta
What can be transferred from one use to another user during a mass transfer of account records? Choose 3 answers.
Respuesta
-
losed activities
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Related custom object records
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Closed cases
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Open cases
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Open activities
Pregunta 21
Pregunta
A user profile has login hours restrictions set to Monday through Friday, 8:00 am to 5:00 pm. The user logged in at 4:30pm on a Tuesday and its now 5:01pm. What behavior of the application should the user expects?
Respuesta
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The user will be logged out and any unsaved work-in-progress will be saved
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The user will continue to work and start a new session
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The user will be logged out and any unsaved work-in-progress will be lost
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The user will be able to continue working but will be unable to start any new sessions
Pregunta 22
Pregunta
When are validation rules applied when using Salesforce for Outlook?
Respuesta
-
Every time a record is saved
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Every time a record is updated
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Every time data is synchronized with the server
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Every time a user views a record
Pregunta 23
Pregunta
Where you can see all the child for any particular related record?
Respuesta
-
Roll up summary field
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Related list
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Lookup field
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Cross object formula field
Pregunta 24
Pregunta
What is true about AppExchange? Choose 2)
Respuesta
-
Customer can download pre-build application approved by Salesforce
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Partner Portal Users can download account and contact records
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Support Users can download service cloud
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System admin can download customized dashboard and reports
Pregunta 25
Pregunta
The cloud scheduler has which capability? (Choose 2)
Respuesta
-
The cloud scheduler allows users to view available meeting times on lead and contact calendars
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The cloud scheduler can be enabled at the user profile level
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A custom logo can be added to the meeting request email sent to a contact or lead
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Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
Pregunta 26
Pregunta
What is true about folder sharing? (Choose 2)
Respuesta
-
Read Only
-
Read/Write
-
Read
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Read/Write/Create
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Read/Write/Create/Edit
Pregunta 27
Pregunta
What can we change in the standard object field (Choose 3)
Respuesta
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Field type
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Picklist values
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Help text
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Label
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Default text values
Pregunta 28
Pregunta
What should a system administrator consider when deleting a custom field?(Choose 3)
Respuesta
-
Field values should be archived before a field is deleted
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Existing field values should be transferred to a new custom field
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Delete fields and values can be restored from the recycle bin within 15 days
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Fields must be removed from page layouts after being deleted
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Fields used in workflow and assignment rules cannot be deleted
Pregunta 29
Pregunta
Universal Containers has custom object named Survey that needs to access field from Account. In Account record, users should able to view related Survey records. How to achieve this? (Choose 2)
Respuesta
-
Create a lookup field on Survey
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Create a lookup field on Account
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Enable related list of Survey in Account page layout
-
Enable related list of Account in Survey page layout
Pregunta 30
Pregunta
What does user profile controls? Choose 3
Respuesta
-
Field Level Security
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App Assignment
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Locale
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Feature License
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Record Type Assignment
Pregunta 31
Pregunta
Sales reps at Universal Containers need assistance from product engineers when selling certain products. Products engineers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Respuesta
-
Enable Account Teams and allow users to add the product engineer
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Notify the product engineer using opportunity update reminders
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Use similar opportunities to show opportunities related to the product engineer
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Enable sales team and allow users to add the product engineer
Pregunta 32
Pregunta
A user is able to import leads but cannot create a campaign . How can admin resolve this issue?
Respuesta
-
Grant the user delegated administration rights to campaigns
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Assign the user to the standard marketing user profile
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Select the marketing user checkbox on the user record
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Create a campaign sharing rule to grant access to the user
Pregunta 33
Pregunta
User needs to make a chart with multiple levels and groupings (grouping by 2 fields), which chart type should be used? (Choose 2)
Respuesta
-
A. Funnel
-
Grouped bar chart
-
Donut
-
Stacked bar chart
Pregunta 34
Pregunta
There is custom object for recruiting application to track open position. The administrator needs to give recruiting users the ability to read, create, edit and delete the position records. How this can be achieved?
Respuesta
-
Use and existing custom profile that will automatically have the custom object permission enabled
-
Create a custom profile and enable the custom object permissions
-
Modify a standard profile and enable the custom object permissions
-
Use an existing standard profile that will automatically have the custom object permissions enabled
Pregunta 35
Pregunta
How system admin can add users to Salesforce organization using chatter free? (Choose 2)
Respuesta
-
Assign chatter free license to existing Salesforce users
-
Create users in the organization and assign them a chatter free license
-
Assign chatter free license to outside the specific email domains
-
Enable invites to allow users to invite others within specific email domains
Pregunta 36
Pregunta
Which option is available when scheduling a dashboard refresh? (Choose 2)
Respuesta
-
View and remove the dashboard refresh from the scheduled jobs page
-
Send a refresh notification to users who have access to the dashboards
-
Schedule the dashboards to refresh in different time zones
-
Schedule a dashboard component to refresh at a specified time.
Pregunta 37
Pregunta
Case assignment rules can be assigned to: (Choose 2)
Respuesta
-
Case Team
-
Contact
-
Queue
-
User
Pregunta 38
Pregunta
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Respuesta
-
Corporate Currency
-
Personal Currency
-
Record Currency
-
Active Currency
Pregunta 39
Pregunta
A sales rep at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? (Choose 2)
Respuesta
-
Account Rating
-
Sales Quota
-
Probability
-
Forecast category
Pregunta 40
Pregunta
What can be used to automatically prevent duplication of records?
Respuesta
-
Data Loader
-
Data Export Service
-
Import Wizard
-
Excel Connector
Pregunta 41
Pregunta
A new account record type is created, however sales user are unable to select the new record type when creating new account records. What can be possible reasons? (Choose 2)
Respuesta
-
The record type has not been set as the default record type
-
The record types has not been activated
-
The record type does not have an associated page layout
-
The record type has not been added to the sales users profile
Pregunta 42
Pregunta
Which data can be highlighted in a report using conditional highlighting? (Choose 3)
Respuesta
-
Grand Total
-
Summarized Totals
-
Date Field
-
Summary Formulas
-
Grouped by field names
Pregunta 43
Pregunta
Sales Operation Team needs to access opportunity records owned by sales reps and be able to edit, delete, and transfer them afterwards. How can system admin achieve this?
Respuesta
-
Add Sales Operation to default SalesTeam
-
Change OWD settings of opportunities to public read-only
-
Assign role of Sales Operation Team to one above the role of sales rep
-
Use sharing rules to share records of sales rep to Sales Operation Team
Pregunta 44
Pregunta
What can users do with Mobile lite? (Choose 2)
Respuesta
-
Search for records that were not previously downloaded to mobile device
-
View, Create, edit and delete custom objects
-
View Campaigns and manage campaign members
-
View, create, edit, and delete accounts, contacts, and opportunities
Pregunta 45
Pregunta
Which is true for a dynamic dashboard?
Respuesta
-
The dashboard automatically sends an email when the underlying data changes
-
The dashboard refreshes automatically whenever the underlying data changes.
-
The dashboard components resize based on the device used to view the dashboard
-
The data displayed varies based on the user viewing the dashboard
Pregunta 46
Pregunta
What do system admin needs to enable in order to edit from a list view?
Respuesta
-
Enhance profile list views
-
Enhanced lists
-
Enhanced page layout editor
-
Inline editing
Pregunta 47
Pregunta
What can be considered when configuring the lead conversion process? (Choose 2)
Respuesta
-
Custom lead fields can be mapped to account, contact and opportunity fields
-
Standard lead fields are automatically converted to account, contact and opportunity fields
-
Custom lead fields can be mapped to custom object fields
-
Roll-up summary lead fields can be mapped to custom contact fields
Pregunta 48
Pregunta
Universal Containers wants to be pro-active with managing their Customer Warranty Coverage. What must be done, to ensure that sales agents would be notified when a warranty reach a one month prior to its expiration?
Respuesta
-
Assignment Rule
-
Escalation Rule
-
Validation Rule
-
Workflow Rule
Pregunta 49
Pregunta
Which of the following is true about Page layouts
Respuesta
-
Controls the field level security
-
Controls what user will see in edit and detail page
-
Controls the sharing rules in edit and detail page
-
Assign record types to users and profiles
Pregunta 50
Pregunta
How can you make field hidden from list view, reports and global search ?
Respuesta
-
Use OWD and Sharing Rule
-
Use Profile
-
Use Field Level Security
-
Use Role and Public Group
-
Remove field from Page Layout
Pregunta 51
Pregunta
Universal Containers requires that its Salesforce account data, including attachments, be backed up monthly. Which tool should a system administrator use to accomplish this?
Respuesta
-
Data Export Service
-
Data Loader
-
Analytic Snapshot
-
Report Export
Pregunta 52
Pregunta
Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (Choose 3)
Respuesta
-
Support Processes
-
Record types
-
Delegated Administration
-
Page Layout
-
Validation rules
Pregunta 53
Pregunta
Criteria - Based sharing rules can be created for: (Choose 3)
Respuesta
-
Account
-
Solutions
-
Campaign Members
-
Contact
-
Opportunities
Pregunta 54
Pregunta
Where can multi-language solution search feature be enabled? (Choose 2)
Respuesta
-
Solutions Search Tab
-
Salesforce Content
-
Self Service Portal
-
Public Solutions
Pregunta 55
Pregunta
A user is locked out after multiple attempts. What action can system admin perform to unlock him? (Choose 2)
Respuesta
-
Click Unlock button on User Detail
-
Click Reset Password button
-
Login on behalf of user and change his password
-
Email Password to User
Pregunta 56
Pregunta
What is valid when defining custom report type if account is the primary object and contact is the secondary object?
Respuesta
-
An account may or may not have related contacts
-
A contact must have exactly one related account
-
An account must have exactly one related contact
-
A contract may or may not have related accounts
Pregunta 57
Pregunta
Neptune Travels uses web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?
Respuesta
-
Create a validation rule to route unassigned leads
-
Create an escalation rule to route unassigned leads
-
Specify the lead creator
-
Specify a Default Lead Owner
Pregunta 58
Pregunta
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Respuesta
-
Associate existing contacts with the campaign
-
Associate existing opportunities with the campaign
-
Import new leads and associate them with the campaign
-
Create a custom reporting including all campaign members
Pregunta 59
Pregunta
Which option is available when using the process visualizer? (Choose 2)
Respuesta
-
Share annotated approval diagrams
-
Add approval steps from the process visualize
-
View approval processes as flow chart
-
Edit the criteria used to trigger the approval process
Pregunta 60
Pregunta
There is requirement to send an email to each lead received from its website. The incoming leads country should determine the language of the email sent to the lead. How this can be done?
Respuesta
-
Create an email template for each language and a workflow alert to send the appropriate template
-
Create an email template for each language and an assignment rule to send the appropriate template
-
Create a single email template and use the translation workbench to translate and send the appropriate template
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Create an email template for each language and an auto response rule to send the appropriate template
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