5071585
Descripción
Test por Kushaal Chandresa, actualizado hace más de 1 año
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Creado por Kushaal Chandresa
hace más de 8 años
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Pregunta 1
Pregunta
How will you treat a customer who has previously visited the showroom and met different RM?
Respuesta
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Request the customer to visit some other day when the other RM would be present
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Call the other RM and request a call back to the customer
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You should seamlessly continue the interaction and cater to customer's needs
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None of the above
Pregunta 2
Pregunta
Who hands over the new car keys to the customer during a showroom delivery?
Respuesta
-
The Relationship Manager himself
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The General/Showroom Manager
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The Valet
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The customer himself picks the keys from the tray.
Pregunta 3
Pregunta
At NEXA, RM is the single point of contact for the customer?
Respuesta
- True
- False
Pregunta 4
Pregunta
Which of the following is the correct way to demonstrate our Product?
Respuesta
-
Static demonstration
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Digital demonstration
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Test Drive
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All of the above
Pregunta 5
Pregunta
Static demonstration includes the following steps?
Respuesta
-
Front, interior, rear, safety, seat, technology
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Front, interior, rear, safety, technology
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Front, interior, rear, seat, technology
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Front, interior, rear, seat, safety, technology or as the customer demands
Pregunta 6
Pregunta
Which of the following is the correct process to be followed by RM after Test Drive?
Respuesta
-
Settle in the customer, offer tea/coffee, and use this time to update Tab with customer information gathered during test drive.
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After the test drive, immediately update Tab with customer information as soon as you get off the car.
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Immediately ask the customer if he enjoyed test drive and if he would now like to make the purchase.
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Call the next RM to take over.
Pregunta 7
Pregunta
At NEXA, our endeavor is to sell accessories at the…
Respuesta
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Time of vehicle sale
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Time of vehicle delivery
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Time of vehicle booking
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Time of service delivery
Pregunta 8
Pregunta
At NEXA, our technology based sales tools comprise of the following -
Respuesta
-
Direct display on Apple LED
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Use of mirroring facility through IPad to give a virtual experience for car configuration
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One point storage of customer data and documents
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All of the above
Pregunta 9
Pregunta
At NEXA, the RM will revert to the customer on the exchange pricing only after confirming and crosschecking
with the evaluator?
Respuesta
- True
- False
Pregunta 10
Pregunta
Which of the following responsibilities are to be performed by RM during exchange?
Respuesta
-
Cross check evaluator pricing
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Ensure correct value application on behalf of customer
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Both of the above
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None of the above
Pregunta 11
Pregunta
Which of the following steps are taken during vehicle delivery at showroom?
Respuesta
-
Car pick-up for customer & family, Name of customer to be displayed on board in delivery area
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Arrange bouquet of flowers and box of chocolates
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Photograph of customer/family with vehicle, GM to meet customer
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All of the above
Pregunta 12
Pregunta
Which of the following activities are performed by RM at day end?
Respuesta
-
Check customer data repository for prospective customer
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Update Car Sales
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Check Car Delivery Schedule for next day
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All of the above
Pregunta 13
Pregunta
While having a discussion with the customer during booking, RM should always take the opportunity
to discuss the following?
Respuesta
-
Finance, Exchange, My NEXA and extended warranty
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Finance, Exchange and extended warranty
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Finance, My NEXA and extended warranty
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Finance, Exchange, My NEXA
Pregunta 14
Pregunta
In NEXA, delivery of vehicle takes place from?
Respuesta
-
Inside the showroom
-
Outside the showroom
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At the workshop
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None of the above
Pregunta 15
Pregunta
How can you as a Relationship Manager Offer premium experience to the customer?
Respuesta
-
By showing products, explaining them and in turn making a sale.
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Through Customer Discovery, Product Experience and Objection Handling
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Through Interrogation and Enquiry about personal life
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Both 1 & 2
Pregunta 16
Pregunta
When should the special deal/price offer be revealed?
Respuesta
-
While opening the sales call
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While discussing the final offer and finance
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While giving a test drive
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None of the above
Pregunta 17
Pregunta
When booking a vehicle for the customer, what is the importance of the Customer Docket?
Respuesta
-
Increase convenience of keeping the documents
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Standardization of booking process
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Reduces number of deal related concerns
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All of the Above
Pregunta 18
Pregunta
What would be the most appropriate thing to do if a customer visits the showroom and the test drive
vehicle in not available?
Respuesta
-
Check with the customer and fix a date for a test drive at his home
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Send the customer to the GM
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Ask the customer to visit the showroom the next day
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Offer him a test drive on a similar engine car
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