5830401
Descripción
Test por Jessica Powell, actualizado hace más de 1 año
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Creado por Jessica Powell
hace más de 8 años
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Pregunta 1
Pregunta
When should you submit a Samanage ticket?
Respuesta
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Whenever a student is having technical difficulties, submit a Samanage ticket.
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Whenever you are personally having trouble with your equipment, submit a Samanage ticket.
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Whenever a partner is having problems with their equipment, submit a Samanage ticket.
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Whenever a parent is having technical difficulties, submit a Samanage ticket.
Pregunta 2
Pregunta
Who should be directed to the tech. support via phone when they are having technical difficulties?
Respuesta
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Parents
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Partners
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Students
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Fellow Teachers
Pregunta 3
Pregunta
How do you request help for your technical/equipment difficulties?
Respuesta
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To request help, I will call tech. support directly.
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To request help, I will email the Help Desk with details of my problems.
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To request help, I will use the provided application/link to submit a ticket via Samanage.
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To request help, I will email my lead teacher and have him/her contact tech. support.
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