CHL Chapter 5 Exam

Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to

Physical appearance has nothing to do with effective communication.

The first step in enhancing communication skills is to recognize that the work group will be

An e-mail message written in all capital letters

Once and e-mail message is in cyberspace, it is safe and will not be shared

Information being circulated without a source of truth.

If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.

If someone is complaining loudly, before addressing the issue, it is best to

Written communications are not as important as they once were

This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information