Unit 12

Pregunta	Respuesta
IT management	activities which direct to increasing the stability of the system and ensuring that information is secure and backed-up
COTS	commercial off-the-shelf: a product which is available in a standard form, not designed for a particular customer
ICT	= information and communication technology
open-source platforms	platforms which are designed and improved by users, owned by no-one
pervasive	durchdringend, allgegenwärtig
the convergence	Annäherung
a) a brick-and-mortar b) a clicks-and-mortar company	a) business with no online presence b) mixed, business with some part of their business on the web, but also physical premises (=Räumlichkeiten)
e-commerce	refers to the part of e-business related to buying and selling. it means setting up an electronic shop front, shoppers put their items in an electronic trolley and checkout
fraud	Betrug, Missbrauch
piracy	Piraterie: companies have to protect their intellectual property against it
a database server	stores customer data and product information
an application server	is responsible for calculations and program logic; it retrieves data from the database server and feeds it to the web server
a web server	is responsible for the interface and graphics; it presents the web page to the user
a browser	a software application: allows the customer to interact with the company's web server
CRM	term of marketing: customer relationship management
MRP & CIM	a term of production/operations: material requirements planning & computer integrated manufacturing
ERP	enterprise resource planning: manages all stages in the supply chain
a data warehouse	place where all the databases and documents from across the organization are stored
MIS	part of the ERP; management information system: a decision-making tool which allows managers to extract useful knowledge (identifies pattern and trends by retrieving data from the data warehouse)
a) LAN b) WAN	a) local area network: allows single-user workstations to share data, eg inside a company building b) wide area network: a geographically dispersed LAN
a legacy system	an old IT system which is still in use
the bandwidth	the rate at which data can pass through a communication channel
to embed	= einbetten: to incorporate something physically into another object
datamining	process of retrieving date from the data warehouse in order to turn it into useful information

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