Chapter 1 Study Guide Flashcards

Pregunta	Respuesta
What do MAA earnings depend on?	Where you live. Earnings vary regionally according to economic conditions. Salaries are higher in metropolitan areas.
Why should MAA continue education after training?	Certified employees earn more than employees without a certification. Healthcare is a dynamic, constantly changing field. Workshops, courses, and seminars are available to keep MAA's informed of the latest changes and technologies. Desire to keep learning is a valuable trait to employers.
Does MAA perform clinical or laboratory tasks?	No. MAA performs administrative (office) functions in a health care setting.
What are some other names that an MAA may be called?	Medical secretary, medical office assistant, medical receptionist, medical office specialist, patient services specialist.
What are four important skills for an MAA?	Written communication & verbal communication, excellent telephone procedures, and must be ready for medical emergency.
What is CPC?	Certified professional coder
Who administers the CPC certification test?	American Academy of Professional Coders (AAPC)
What is empathy?	A deep understanding of what another is experiencing. The ability to respond to a situation with an understanding of what a patient/patient's family might be experiencing.
Why does how a MAA dresses matter?	Appearance creates a lasting impression and healthcare is very conservative so you must remain modest & professional.
What SHOULDN'T MAA's wear?	Open toed shoes, high heels, tight/exposing clothes, unnatural hair colors, dangling jewelry, facial jewelry, heavy perfume/cologne, chipped nail polish, exposed tattoos.
What are five parts of a MAA's training?	1) Medical terminology, anatomy & physiology, and disease processes. 2) Medical office procedures and practices. 3) Medical coding, billing and insurance. 4) Communication skills. 5) Computer technology
Can a MAA handle the medical office's money?	Yes. MAA's handle billing and insurance.
What does conservative dress mean?	Modest, traditional, business appropriate, and professional.
What does liberal dress mean?	Excessive/gaudy jewelry, lavish, fads, impractical for workplace.
What is AAMA? What do they do?	The American Association of Medical Assistants is a professional organization that promotes and serves members of the medical assisting profession. They certify CMA's (certified medical assistants) by making them pass an exam.
What is AMT? What do they do?	The American Medical Technologists is a national group for medical assistants that conducts and sponsors 2 certification exams related to MA: Registered Medical Assistant (RMA) and the Certified Medical Administrative Specialist (CMAS) exams.
What is AAPC? What do they do?	The American Academy of Professional Coders certifies professional coders. They are the largest certifying organization for medical coders. The most common certs they offer are Cert. Prof. Coder (CPC) Cert. Prof. Coder-Hospital (CPC-H) Cert. Prof. Coder-Payer (CPC-P).
What is IAAP? What do they do?	The International Association of Administrative Professionals. They administer cert exams for Certified Administrative Professionals (CAP). They also run The Office Pro publication.
What is AHDI? What do they do?	The Association for Healthcare Documentation Integrity is a professional group that has established guidelines for the exams for the Certified Healthcare Documentation Specialist (CHDS) and and Registered Healthcare Documentation Specialists (RHDS).
What was the AHDI formerly known as?	The American Association for Medical Transcription.
What is AHIMA? What do they do?	The American Health Information Management Association is an organization that sponsors 2 coding cert exams: Cert. Coding Specialist (CCS) and the Cert. Coding Specialist-Physician Based (CCS-P).

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