4238526
Descripción
Fichas por Tim Lutjens, actualizado hace más de 1 año
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Creado por Tim Lutjens
hace casi 9 años
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| Pregunta | Respuesta |
| Issues related to purchase and post-purchase activities | antecedent states purchase environment postpurchase process |
| Antecedent states | if it feels good, buy it! Mood/physiological conditions influences what we buy and how we eventuate products. Mood/time/situational factors/shopping orientation |
| Purchase environment | shopping experience point-of-purchase stimuli sales interaction |
| post-purchase process | customer satisfaction disposal alternate markets |
| shopping orientation | economic consumer personalized consumer apathetic consumer recreational shopper |
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