Effective relationships between
suppliers and customers have become
diferentiation of high performing
supply chain.
Outsorcer and Outsorcee relationship developments
Master-servant-stage: outsourcer consults with the
outsourcee on a regular basis
peer-to-peer relationship stage: "win-win" situations for both the parties.
Competitive stage: outsource company takes the lead role and start to compete
with the outsourcing company
Growth International Trade
In manufacturing sector interrational of production are increasingly being estabilished
Global competition, competitor, partner and
customers around the world, global sourcing and
presence, global access to knowledge and new
technologies.
Unprecedented increase in companies outsorcing
and offshoring because of rates of pay in different
places
Outsorcing "Third parties"
Outsource for cost reasons, increased
flexibility, core competences, rapid
advances in technology
Can be defined as the transfer of third party og the
management and delivery of a process previously performed
by the company itself.
https://www.youtube.com/watch?v=7qeehDLYa8g
SLA (Service level agreement)
contarctual agreement between
customer and supplier
Offshoring
Is the transfer os specific processes to lower cost locations in other
countries.
https://www.youtube.com/watch?v=KpF0uwHFO_0
Manufacturing and services processes can be offshored
Lower cost in offshored regions, lower stringent regulatory controls in offshore regions,
deregulation of trade facilities offshoring, clusters of specific activities emerging in
certain regions
Nearshoring. Moving their offshored activities to countries closer to their
home market
Backshoring. Abandon offshoring and
move the activities back to the original
homemarket.
Failures in outsourcing
/ business process outsourcing (BPO) contracts signed today
will need to be renegotiated
50% of outsourcing relationships worldwide fail within five years
Late delivery one of the most common causes of failure in
outsourcing, consistency of quaity, cost and service and
confidentionality.
Evaluating and selecting outsources
Order qualifiers are those ctriteria and/or performance expectations
thata a company must meet for customer to even consider as a
possible supplier
Corporate Social responsability (CSR). Low "ethical" acompany`s activities are:
Delivery reliability forms and order-losing qualifiers
ISO 9000 (In Asia to be considered or a
potential supplier). Quality certid¡fications,
delivering lead time, performance track
record and price cost reduction.
Supply chain integration
Is a term that embodies various communications
channels and linkages within a supply network
Internal integration:
cross-functional integration
within a selected organisation
Backward integration: integration with
selected first-tier and increasingly
second-tier suppliers
Forward integration: with selected first-tier customer or service provided
Forward and backward integration with suppliers and customers
Supply chain collaboration principles
Is product and process oriented, collaboration is focused on relationships.
Information shoring can be achieved by implementing integrated processes and applications
Supply chain collaboration methods
Global supply network complexity is a major
constant of both integration and collaboration
If small-scale supplier with limited resources
are continually competing for business