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22320813
ITIL Management Practices
Descripción
Gobierno del TIC
Sin etiquetas
itil
management
practices
informática
Mapa Mental por
Jose Luis Mendizabal Aguedo
, actualizado hace más de 1 año
Más
Menos
Creado por
Jose Luis Mendizabal Aguedo
hace alrededor de 4 años
13
0
0
Resumen del Recurso
ITIL Management Practices
a set of organizational resources
designed for performing work or accomplishing an objective
are segregated into three parts
General management practices
is organized in
Information security management
Organizational change management
Risk management
Architecture management
Workforce and talent management
Strategy management
Project management
Service nancial management
Supplier management
Relationship management
Portfolio management
Measurement and reporting
Continual improvement
Service management practices
is organized in
Availability management
Business analysis
Capacity and performance management
Change control
Incident management
IT asset management
Monitoring and event management
Project management
Release management
Service catalogue management
Service conguration management
Service continuity management
Service design
Service desk
Service level management
Service request management
Service validation and testing
Technical management practices
is organized in
Deployment management
Infrastructure and platform Management
Software development and Management
influences
Focusing on fast delivery of IT services
; both new and changed
in time
serves to
analyse the feedback on performance of IT service continually throughout its lifecycle
adapts
concepts of agility
for continual and fast improvement in IT services
Visualizing and dening
entire service lifecycle
from ideation
through creation and delivery
to consumption of services
Integrate
the product
service management practices
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