Socia Media is a name given to web-based and mobile technologies that are used to turn
communication into an interactive dialogue. The Internet allows millions of people to connect with
each other, and also allows business owners to promote their businesses to people all over the world
by using web-based applications.
social media provides a great
opportunity and advantage
for every business.
Social media has become a vast and
wide open canvas, and taking full
advantage of it requires careful
strategic planning. When you are using
social media for business, you should
make sure to keep your social media
profile updated consistently, and
maintain a constant presence for your
business’s exposure. Remember, “out
of sight, out of mind” is very true
where social media sites are
concerned.
Gaining traffic: Most people who
own a business have come to realize
how important it is to have a
website to expand their reach from
the ground to the vast expanse of
the Internet. You can easily create a
website for your business, and you
can allow customers to leave
comments about your services. By
replying to the comments or
concerns customers leave, you can
form a bond with your customers,
while increasing traffic to your site.
Social media enhances this entire
experience, and makes it vastly
more visible. The idea is not only to
use social media for engagement,
but also to drive users to your
company’s business page, which will
further educate users about your
work and your services.
Interacting with your
customers: You can share
photos and videos via
social media, keeping
customers and potential
customers updated as to
your business’s current
events and latest offerings.
This helps in creating a
strong bond with your
customers, and in making
them feel a connection
with you and your
business.
Increased sales: A good,
strong social media
strategy can require an
investment, but as with
any advertising campaign,
the ROI (return on
investment) is what needs
to be considered. A good
social media strategy will
have a positive effect on
sales as it increases the
overall exposure of your
business, gets people
talking about your
business or service, and
exposes your products
and/or services to a far
wider audience.
Reputation management: any
serious business with an online
presence needs a reputation
management team to monitor social
media activity. This helps the
business to track the level of
satisfaction noted by customers via
their comments, and also helps in
solving user issues, thus enhancing
the overall user experience.
Maintaining the image of your
business is very important. Clearly,
negative comments and rumors of
poor business practices can easily
destroy the image of any business.
By keeping up with a strong and
consistent social media presence,
you can help to maintain the good
reputation and strong image of your
business. Through social media, you
can easily reply to potentially
destructive comments
instantaneously, and help maintain
the image of excellent customer
service that you want your business
to have.
Marketing research Because social media
is such an efficient way of connecting with
people, you can use social media to
conduct marketing research. You can
conduct surveys or polls and you can ask
people to offer reviews about your
products or services. You can also see what
your competitors are doing, which can be
helpful in planning your own business
strategies, such as what kind of service or
product you should be launching next.
Inexpensive Social media is very
inexpensive when compared to other
advertising and marketing tools
available to individuals and
businesses. The social media tools
are free for everyone to use. By
simply spending some time working
on your social media presence for a
few minutes a day, you can see great
benefits of increased exposure and
sales, and develop good relationships
with your customers.
The reach is global: using social media
tools provides a very inexpensive means
of reaching a global audience in a flash! If
your content goes viral, then there is no
telling how many people it will reach, and
it’s pretty much. Social media is all about
getting targeted people to join and
interact with your business page or
profile. It is importnat to follow common
social media practices such as continuous
sharing, breaking news, questions,
humor, etc. to bring the consistent
conversation to your page.
Save on advertising: Every social media
site allows you to add an avatar, which
is technically your brand mascot, logo
or anything which describes your
company. When people constantly see
updates on their timeline in Facebook
or on Twitter, etc., about your business
and your products and services, you are
enhancing the brand awareness for
your company. You can consider
lowering your advertising budget when
you concentrate on social media
marketing plans. Moreover, traditional
ads are a one-time investment for a
one-time gain, but with a social media
presence, your subscribers/followers
will give you long-term benefits.