Cambridge IGCSE (Chapter 3 Business administration and job roles) ict Mapa Mental sobre Business Administration and Job Roles, creado por jamesboylan_28 el 08/10/2013.
administration involves the storing, processing, retrieving and spreading or disseminating (passing
on) information.
What are job roles
Within each large organisation there are a number of job
roles, such as mangers, supervisors and operatives.
The task of the supervisors is to ensure that the operatives or workers follow instructions and perform tasks diligently.
Mangers are generally responsible for the decision making in the organisation
and they pass on the instructions to the supervisors.
Main Business Function
Human Resources, Finance, Sales and Marketing,
Production(if its a manufacturing business), Customer
Service, and Research and Development.
Research and Development
for the business to survive there needs to be some with a responsibility for
research and development. without improvements to products and
services, competitors will eventually produce better products or give an
improved service.
Human Resources
Is the department concerned with the management of people.
Finance
Is the department concerned with keeping an accurate record of the movement of money within the business predicting financial profits and losses,
Customer Services
Customer service are concerned with keeping the customers happy.
Sale and Marketing
Are concerned with achieving the target for sales of the products or services.
Production
In businesses that makes goods there will be a production function
which is responsible for the product being made to a standard quality
in a safe and efficient manner.