Basic elements of good customer service

Adjunto:

• Basic elements of good customer service

1. It can be a fashionable phrase in the commercial field.

   Nota:

   •    ·         It can be a fashionable phrase in the commercial field.     

   Adjunto:

   • Basic elements of good customer service
   1. Customer service today is something impotant in companies.
      1. It is a necessity and benefit for customers to treat them, as we want them to treat us with respect and empathy.
      2. ELEMENTS OF GOOD CUSTOMER SERVICE COMMON
         1. Giving good customer service is treating your prospects the way they want you to trest yourself.
            1. Know your simple customer needs and wants.
               1. People know about the products and service of the company.
         2. Elements of good customer service common among businesses, industries.
            1. Answering questions is one of the most important elements of customer service.
            2. Generally, you will receive hundreds of simple and easy to solve requests that seem a bit impossible and unreasonable , but you should always offer to solve the problem.
            3. It is important that all companies and induatries have the basic elements for customer service
               1. COMMUNICATIONS SKILLS
                  1. Good telephone skills
                     1. Well even if the company is small or large it is important that you have an excellent telephone interactions with customer
                        1. That as an employee we are trained and commited to serving the customer over the phone to have a star sale.
                           1. For example: an initial greeting "Good morning, Technology company ¿How can we help you?
                              1. Effective "fACE-TO FACE" interactions with customers.
                                 1. The interaction with the client face either by telephone or in person is courteons and professiona.
                                    1. Practice good personal hygiene and, friendly and sincere in their approach to customers.
                                 2. The art of listening to customers.
                                    1. But communication from the customer is probably even more important.
                                    2. ¿What to know what a customer really wants? Listening to the client and knowing what they need to achieve develops skills to understand it.
                                       1. Learning to smooth a customer's "ruffled feather"
                                          1. Customer service programs help us to have methods to deal with all kinds of angry or demanding customers or the opposite.
                                             1. Adopting a new different perspective
                                                1. The need to redefine the term "customer"
                                                   1. The term "customer" can and should .
                                                   2. They are co-workers and support people, with whom we have daily contact to give good service to customers
                                                   3. The absolute necessity for teamwork.
                                                      1. Teamwork is the effort each department and employee of the company must be committed and support each other and take initiatives "We shouldn't say that's not my job ever"
                                                         1. Monitoring and measuring effectiveness
                                                            1. An effective customer service program is always subject to frequent checks and measurements .
                                                               1. One way would be to ask customer if they are doing well
                                                               2. Also with the use of tools such as customer satisfaction surveys during your consultation.
                                                               3. The manager just walks by and watches the employee attend and service the customers.
                                                            2. The role of top management
                                                               1. Total commitment by top management required.
                                                                  1. Top management is genuinely committed to customer service if employees observe lip service only, there may be flaws.
                                                               2. Remermber, good customer service training doesn't cost, it pays!
                                                                  1. Companies cannot afford not to do so, they must face must be updating to improve.
                                                                  2. There is always competition but it is good to provide service and product extras for customers.