Supply Chain Performance Measurement and Financial Analysis

Measure: easily defined with no calculations and with simple dimensions
Metric: involves calculation
Qualitive performance metrics are better suited for measuring perceptions
On time delivery
Reactive metrics:employees to see and use
Proactive metrics: "push" metrics to metrics
Successful SC performance measurement relies on appropriate metrics that capture the entire essence of the SCP
1.Development of a metrics program should be result of
2. Involve customers and suppliers
3. Develop a tiered structure for the
4. Identify metric owners and tie metric goal achievement to an individuals performance evaluation
Performance categories
1. Time, quality, cost and miscellaneous or support
Efficiency of the SC impacts the time required to process a customer´s order
Alternative SC decisions: ROA and ROE
Service failures result in: lost sales and rehandling costs
Jennifer A. Torres Guillen. Referencias: Coyle, Langley, Novack, Gibson. (2012). Supply Chain Management. A Logistics Perspective
Nota:
- Referencias: Supply Chain Management. A Logistics Perspective, ISBN 978-0-538-47918, 9th edition. Authors: Coyle, Langley, Novack, Gibson, Editorial Cengage

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