SAB9#79_Quality_Concepts

1. the degree to which the project (or deliverable) fulfills requirements

1. Category or classification for a deliverable or resource that indicates common function, but varying technical specification

Nota:

• Includes creating and following policies and procedures to ensure that a project meets the defined needs it was intended to meet from the customer's perspective

1. ensuring a project is completed without deviations from the project requeriments

1. Joseph Juran
   1. the 80/20 principle
   2. Quality as "Fitness for use"
2. W. Edwards Deming
   1. 14 points to total quality management
   2. PDCA Cycle as basis for quality improvement
3. Philip Crosby
   1. Cost of poor quality
   2. "Zero defects"
   3. prevention over inspection

1. Adding extra items and services to customer deliverables that do not necessarily contribute added value or quality

1. analysis to determine when optimal quality is reached

   Nota:

   • refers to looking for the point where the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality

Nota:

• "continuous improvement" and "Kaizen" are taken to mean the same thing on the exam

1. The ongoing enhancement of a product or service through small, continuous improvements in quality

1. materials just when they are needed or just before they are needed
   1. little inventory
      1. Forces attention on quality

1. A comprehensive management philosophy that encourages companies to find ways to continuously improve the quality of business practices, products, and services at every level of the organization

1. IMPORTANT Because the cost of avoiding or preventing mistakes is much less than the cost of correcting them
2. QUALITY MUST BE PLANNED IN, NOT INSPECTED IN!

1. Although team members must inspect their own work, the project manager has the ultimate responsibility for the quality of the product of the project

1. Spending time on quality produces value
   1. Low morale
   2. Decreased profits
   3. Increased cost
   4. Low customer satisfaction
   5. Increased risk
   6. Rework
   7. Schedule delays