Collaborative process between
organisational members and OD
consultants -> collect info., analyse it,
draw conclusions -> action planning
& intervention
specify exact nature of the
problem, identify underlying
causal forces, provide a basis
to select effective and
feasible change strat. & tech.
1. Entering process
Clarify organisation
issue
Determine
relevant client
Assess climate for
change
Select a
consultant
Effective contract:
clear mutual
expectations, time
and resources,
ground rules