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2g- Importance of accurate mental models
Descripción
A level, A2 (Chapter 2) IT Mapa Mental sobre 2g- Importance of accurate mental models, creado por Gladys Mba el 26/12/2016.
Sin etiquetas
a-level
ict
ocr
chapter 2
it
chapter 2
a level, a2
Mapa Mental por
Gladys Mba
, actualizado hace más de 1 año
Más
Menos
Creado por
Gladys Mba
hace más de 7 años
13
1
0
Resumen del Recurso
2g- Importance of accurate mental models
E.G. Keyboard short cuts
Ctrl + Z - looks like scribbling something out
Ctrl + X - Looks like crossing something out
Ctrl + C - for copy
Ctrl + V - Arrow looks like inserting something into a place.
E.G. Print dialouge
Images to illustrate options such as one sided or double sided printing
Spinners where arrow up means increasing and arrow down means decreasing
Some users may be familiar with underlined text being hyperlinks while other may not be and think it is just a subtitle.
Benefits
O- System relies on previous experience
O- Quick learning and better productivity due to faster thinking time
Consequences of not using mental model
X- More difficult training => More costs
X- User has no experience with system's concepts, has to learn from scratch
X- Difficult, Time-consuming, Frustrating
X- Decreased productivity
X- Less purchasing of system => Financial loss
X- Lack of consistency gives no opportunity to use previous experiences
X- Conflicting experiences in mental models can cause confusion
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