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Organisational Behaviour
- Levels of Managements
- First-line
- Supervisors directly responsible for work on non-managerial employees
- Supervisors directly responsible for work on non-managerial employees
- Middle
- managers who direct and co-ordinate efforts of first-line supervisors
- managers who direct and co-ordinate efforts of first-line supervisors
- Top
- managers responsible for total organisation and make decisions on long-term direction of organisation
- managers responsible for total organisation and make decisions on long-term direction of organisation
- First-line
- Essential Management Skills
- Human
- ability to work with, understand and motivate other people
- ability to work with, understand and motivate other people
- Technical
- ability to apply specialised knowledge or expertise
- ability to apply specialised knowledge or expertise
- Conceptual
- mental ability to analyse complex situations as well as to co-ordinate and integrate the organisation's interest and actvities
- mental ability to analyse complex situations as well as to co-ordinate and integrate the organisation's interest and actvities
- Human
- Types of Behavioural Disciplines
- Psychology
- science that seek to measure, explain and change behaviour of humans
- science that seek to measure, explain and change behaviour of humans
- Sociology
- study of people in relation to their social environment or culture
- study of people in relation to their social environment or culture
- Social Psychology
- focuses on influence of people on one another
- focuses on influence of people on one another
- Anthropology
- study of societies to help understand fundamental values, attitudes and behaviour between people in different countries and within different organisations
- study of societies to help understand fundamental values, attitudes and behaviour between people in different countries and within different organisations
- Psychology
- Insights to Critical Issues
- Responding to globalisation
- organisations no longer constrained by national borders
- organisations no longer constrained by national borders
- Managing Workforce Diversity
- addresses differences among people, and acknowledges workforce of men and women, different racial groups, individual with varieties of physical and psychological abilities, and people of different age
- addresses differences among people, and acknowledges workforce of men and women, different racial groups, individual with varieties of physical and psychological abilities, and people of different age
- Improving customer service
- management to create customer-responsive culture (OB provide guidance)
- management to create customer-responsive culture (OB provide guidance)
- Improving people skills
- OB helps to explain and predict behaviours of people at work
- OB helps to explain and predict behaviours of people at work
- Working in networked organisations
- allow people to communicate and work from long distances (OB provides valuable insights)
- allow people to communicate and work from long distances (OB provides valuable insights)
- Responding to globalisation
- Levels of Independent Variables
- Individual
- characteristics of an individual which influences their work behaviour that the organisation are unable to alter them
- characteristics of an individual which influences their work behaviour that the organisation are unable to alter them
- Group
- behaviour of people in groups is more than the sum total of all individuals acting their own way
(group gesture, intra-group and intergroup dispute and attachment)
- behaviour of people in groups is more than the sum total of all individuals acting their own way
(group gesture, intra-group and intergroup dispute and attachment)
- Organisational
- behaviour of people in organisations is more than the sum of their member groups (when groups are combined together)
- Organisational structure and design
- Human resources policies and practices
- Organisational culture
- Work stress
- Organisational structure and design
- behaviour of people in organisations is more than the sum of their member groups (when groups are combined together)
- Individual
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