products are made out of pure/best ingredients such a the milk, cocos, and the sugar
2. Influences
Globalisation
Nota:
able to import coco from Ghana, Africa and South and central America to obtain best quality products
Technology
Nota:
Innovative technologies such as CAM enables the business to manufacture chocolate bars efficiently and to reduce costs as not many amount of employees will be needed.
3. Operation process
Transformed resources
Nota:
Chocolate bards
Transforming resources
Nota:
coco beans
sugar
milk
butter
employees to monitor
machines
factories
The 4 vs
Nota:
Volume: machines allow to manufacture quicker to meet customer demands
Variety: chocolate bars are bade in different sizes and flavors to suit different customers
Technology
Nota:
assists in achieving unique chocolate particle size with the use of machines
vibrating machines to ensure large particles are not present
chocolates are deposited into mold by machines to ensure consistency, efficiency and productivity.
shaken to avoid air bubbles
sanction pads enable to pack chocolate bars into boxes faster and more neater , a process which doesn't need much employees (cost saving)
machines that weighs the chocolate and determine if it the right amount, if not it uses air to ignore(push away that particular bar) and continue the process
Task design
Nota:
each machine is designed to provide a specific job also employees are allocated to specific part of the factory to ensure a flow and achieve efficiency and productivity
Monitoring, control and improvement
Nota:
metal check detectors to guarantee quality
chocolate crumps are carefully tested to ensure consistency of the quality
Warranties
Nota:
customers are guaranteed to enjoy the exact amount of chocolate in the pack, also if customer is not satisfied they have the right to exchange or obtain the money back
Process Layout
Nota:
the manufacturing is designed in such way that backing of crumps, molding and packaging is situated in different areas to ensure a flow
4. Operations strategies
Quality
Nota:
processes such as pouring into molds are all monitored from separate control room to ensure quality
wrapped in 'flow wrap' which is a thin metallic wrapping that aids to keep the chocolate bars remain fresh and guarantee quality
cost
Nota:
use 'flow wrap' as it cheaper
if not delivered to shop such as vending machines (no need of logo packaging) the business boxes in white boxes to save cost of packaging the boxes too
dependability
Speed
Nota:
3 packaging lines are set to ensure speed and to manage of one runs out