Descripción

Mapa Mental sobre Sin título, creado por anjalishan97 el 29/05/2014.
anjalishan97
Mapa Mental por anjalishan97, actualizado hace más de 1 año
anjalishan97
Creado por anjalishan97 hace más de 10 años
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Resumen del Recurso

Cadbury
  1. 1. Role of operations management
    1. Good/service differentiation:

      Nota:

      • products are made out of pure/best ingredients such a the milk, cocos, and the sugar
    2. 2. Influences
      1. Globalisation

        Nota:

        • able to import coco from Ghana, Africa and South and central America to obtain best quality products 
        1. Technology

          Nota:

          • Innovative technologies such as CAM enables the business to manufacture chocolate bars efficiently and to reduce costs as not many amount of employees will be needed. 
        2. 3. Operation process
          1. Transformed resources

            Nota:

            • Chocolate bards 
            1. Transforming resources

              Nota:

              • coco beans sugar milk butter employees to monitor machines factories 
              1. The 4 vs

                Nota:

                • Volume: machines allow to manufacture quicker to meet customer demands Variety: chocolate bars are bade in different sizes and flavors to suit different customers
                1. Technology

                  Nota:

                  • assists in achieving unique chocolate particle size with the use of machines vibrating machines to ensure large particles are not present chocolates are deposited into mold by machines to ensure consistency, efficiency and productivity.  shaken to avoid air bubbles  sanction pads enable to pack chocolate bars into boxes faster and more neater , a process which doesn't need much employees (cost saving) machines that weighs the chocolate and determine if it the right amount, if not it uses air to ignore(push away that particular bar) and continue the process 
                  1. Task design

                    Nota:

                    • each machine is designed to provide a specific job also employees are allocated to specific part of the factory to ensure a flow and achieve efficiency and productivity
                    1. Monitoring, control and improvement

                      Nota:

                      • metal check detectors to guarantee quality  chocolate crumps are carefully tested to ensure consistency of the quality 
                      1. Warranties

                        Nota:

                        • customers are guaranteed to enjoy the exact amount of chocolate in the pack, also if customer is not satisfied they have the right to exchange or obtain the money back 
                        1. Process Layout

                          Nota:

                          • the manufacturing is designed in such way that backing of crumps, molding and packaging is situated in different areas to ensure a flow 
                        2. 4. Operations strategies
                          1. Quality

                            Nota:

                            • processes such as pouring into molds are all monitored from separate control room to ensure quality wrapped in 'flow wrap' which is a thin metallic wrapping that aids to keep the chocolate bars remain fresh and guarantee quality 
                            1. cost

                              Nota:

                              • use 'flow wrap' as it cheaper  if not delivered to shop such as vending machines (no need of logo packaging) the business boxes in white boxes to save cost of packaging the boxes too 
                              1. dependability
                                1. Speed

                                  Nota:

                                  • 3 packaging lines are set to ensure speed and to manage of one runs out 
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