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What is the role of the CMOS in a modern computer?
Saves information about system devices
Loads the operating system into memory
Coordinates the use of system hardware with the operating system
Tests hardware during system startup
Which of the following components is an example of firmware?
BIOS
Cache
RAM
CMOS
When you boot the computer, it hangs after asking you for the current date and time. What is the most likely problem?
The BIOS is outdated
Daylight Savings Time has started or ended
The CMOS battery has failed
The computer needs more RAM
When do you need to upgrade the system BIOS?
Whenever a BIOS update provides functionality not currently supported that is required by the operating system or hardware
Whenever installing a new hard disk drive
Whenever the BIOS settings need to be modified
Whenever upgrading a video card's on-board BIOS
What should you do before flashing the BIOS?
Backup CMOS settings
Password protect the system
Change the CMOS battery
Connect the computer to a surge protector
What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard and other system hardware?
CSST
POST
You have just connected a second monitor to your laptop. It is not displaying anything. What would you check?
Cabling between PC and monitor
Power to monitor
Display settings in software
All of these
Your PC displays the message 'Non System Disk or Disk Error'. Which of the following will produce this result?
The CMOS lost the hard drive configuration
The system was not shut down properly
The hard drive partition was not activated
The system files were not transferred to the hard drive
You want to use a wireless keyboard and mouse with your laptop computer. Which method should you use?
Bluetooth
USB
802.11g Wireless
IEEE 1394
PS/2
Which of the following terms describes a PC card that you can insert and remove without rebooting the computer?
Plug-and-play
At Attachment
Hot-swappable
Hot-play
Where is Disk Management located within Windows 7?
Administrative tools
Control Panel
Computer Management
Device Manager
Which disk types does Windows Support?
Primary
Static
Basic
Extended
Which of the following is a characteristic of extended partitions?
They can be set to active
They are subdivided into logical drives
There can be multiple extended partitions per drive
They are bootable
Which tool would you to create and delete partitions on hard drives?
Disk Management
Services
Explorer
Which of the following answers lists examples of storage media types that can be read, but not written upon?
BD-R
CD-ROM
DVD-RW
BD-RE
Platters of a magnetic hard drive spin at a rate measured in:
Revolutions per second
Iterations per minute
Revolutions per minute
Iterations per second
What is the name of a cloud-based data storage service provided by Microsoft?
iDrive
Cloud Drive
Dropbox
OneDrive
On a SCSI bus, each device is assigned a number from 0 to 15 known as:
SCSI ID
Device ID
OUI
Bus ID
Which of the memory types listed below allows for permanent storage of data?
VRAM
DVD-RAM
SRAM
Buffered Memory
DRAM
What is the HDD form factor used in laptops?
3.5 inch
5.25 inch
1.8 inch
2.5 inch
A 3.5 inch floppy disk can sore up to:
360 KB
1.44 MB
360 MB
1.2 MB
A single sided, double layer DVD can store up to:
8.5 GB of data
15.6 GB of data
4.7 GB of data
7.8 GB of data
A single layer, mini Blu-ray disc can store up to:
8.44 GB of data
A storage technology that combines multiple disk drive components into a single logical unit to increase logical boume size, improve performance, or reliability is called:
Serial ATA (SATA)
Small Computer System Interface (SCSI)
Single Large Expensive Disk (SLED)
Redundant Array of Independent Disks (RAID)
Parallel ATA (PATA)
The disadvantage from using this device results from a fact that any incoming signal on any of its ports is re-created and sent out on any connected ports, which in turn forces all the connected devices to share the total amount of available bandwidth.
Hub
Switch
Access Point
Bridge
Which of the following answers refers to a data link layer (Layer2) device designed to forward data packets between Local Area Network (LAN) segments?
Router
Firewall
A device designed to filter and transfer IP packets between dissimilar types of computer networks is called:
Load Balancer
What types of device would be the most convenient for interconnecting two or more physically separated network segments?
Wireless bridge
Layer 3 switch
Wireless Access Point (WAP)
Cable modem
A software for hardware that checks information coming from the internet and depending on the applied configuration settings either blocks it or allows it to pass through is called:
Antivirus
Anti-spyware
Malware
A type of network device that amplifies received signal so it can be transmitted over greater distance without loss in a quality is called:
Patch panel
Multiplexer
Repeater
Passive hub
Which of the following tools would be used for attaching RJ-45 connectors to a twisted-pair Ethernet cable?
Cable tester
Needle-nose pliers
Crimper
Punch down tool
What is the name of a tool used for removing electrical insulation cover from electric wires?
Cable Crimper
Wire Stripper
Snips
Punch Down Tool
A type of tool used for verifying correct electrical connections of wires in a cable is known as:
Cable Tester
Loopback Plug
Tone Generator
Multimeter
Which of the following networking tools would be of help in determining the optimal placement off a WAP?
Wi-Fi Analyzer
Pentest
Vulnerability Scanner
Proximity Reader
What is the bit length of an IPv4 address?
32 bits
48 bits
64 bits
128 bits
An IPv6 address consist of :
The FTP Protocol is designed for:
Sending email messages between servers
File exchange
Serving web pages
Translating domain names into IP addresses
What is the function of SMTP?
Sending email messages between mail servers
A protocol used for retrieving contents of an Internet page from a web server is called:
SNMP
HTTP
SMTP
IMAP
What is the function of POP3?
Retrieving email messages from a mail server
Which of the following would be in use when a WINS server tries to resolve a host name into an IP address on a Windows-based LAN?
TCP/IP
NETBIOS
Telnet
DNS
The term Internet Protocol Security (IPsec) refers to a suite of protocols providing authentication and encryption features in order to ensure secure exchange of IP packets.
True
False
What is the common term for a group of protocols used to carry voice data over a packet-switched network?
VoIP
PSTN
PBX
POTS
Which of the answers listed below refers to a suite of protocols used to enable internet access on mobile devices?
WPA
WAP
WEP
WPS
Which of the following acronyms refers to a series of basic hardware diagnostic tests performed by the startup BIOS after the computer is powered on?
EIDE
ACPI
Possible cause of continuous system reboot loops includes:
Overheating
Hardware failure
Corrupted OS installation
Misconfigured OS
All of the above
Which of the following could cause slow performance of a hard drive?
Disk Striping
File Fragmentation
Disk Mirroring
Disk Duplexing
For a newly added hard drive, this command allows to configure the drive with a file system so that Windows can store information on the disk:
FORMAT
NBSTAT
MSTS
DEFRAG
When a computer monitor is unable to display image on the screen, the most common causes (and the earliest ones to fix) for this problem include:
Inverter failure
Loose cable connections
Bad LCD display
Backlight failure
Which of the following command-line utilities allows to test the reachability of a host across an IP network?
NETSTAT
PING
IFCONFIG
TRACERT
Which of the actions listed below should be of help while troubleshooting non-responsive touch screen of a mobile device?
Reseating the device's battery
Erasing all content / settings and restoring the device to factory defaults
Pressing a specific key combination / button to perform system restart
Removing screen protector and cleaning the screen
What is a common use for a flash card slot in a notebook?
Data Storage
Increasing processor speed
Network connections
Graphics acceleration
When disconnecting the keyboard ribbon cables from the notebook, which is the best method to use?
Gently pull up on the connectors retaining latch
Never disconnect these. Simply fold them back out and out of your way.
Gently pull cable straight out without kinking it
Remove the small screw that hold the ZIF lock down
Three short beeps during POST indicates which of the following?
Clock doubler is operative
Broken speaker
Normal POST - system is OK
POST error - error code
The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?
Converts AC power to DC power
Provides a hub for peripheral USB devices
Provides direct power for CCFL-backlit LCD monitors
Converts DC power to AC power
Which of the following input devices uses a stylus?
Digitizer
Touch Screen
Touch Pad
Track Point
Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor?
Express Card
Point Stick
Which type of interface is most commonly used for internal hard disks in notebook systems?
Mini-PCI
IDE
PCIe
SATA
You have a system that has been overheating. Which of the following actions will not help to keep the system cool?
Installing a water cooling system
Adding thermal paste or a thermal pad between the CPU and the heat sink
Cleaning off the inside of the computer case
Installing heat spreaders and heat sinks on internal components
Removing the case side panel
Which of the following units is used to measure the speed of a modern CPU?
GHz
RPM
GBPS
MHz
A set of Intel CPU hardware enhancements improving support for virtualization is known as:
EPV
VT-x
Catalyst
Hyper-V
A 64-bit CPU can be used either with a 32-bit or 64-bit version of the Microsoft Windows operating system.
Which of the answers listed below refers to the area of implementation of No-eXecute bit (NX bit)?
Parity checks
Malware protection
Biometric authentication
Data backup
A software that temporarily stores print jobs on the computer hard disk or in memory until the printer is ready to print them is called:
Task Scheduler
Feed Assembly
Task Manager
Print Spooler
Which of the following tools would be the most appropriate to clean the inside of a laser printer?
Toner Vacuum
Regular House Vacuum
Cleaning Brush
Pipe Cleaners
Which of the answers listed below refers to a standard unit of measuring print resolution?
Aspect Ratio
Pixels Per Inch
Dots Per Inch
Candelas per square metre
Imaging drum is a printer component used in:
Inkjet Printers
Thermal Printers
Laser Printers
Impact Printers
A set of printer replacement parts is commonly referred to as:
Spare kit
Maintenance kit
Field replaceable unit
Standard technician toolkit
Which of the following Windows 7/8/8.1 Control Panel applets allows for adding, removing and managing printers?
Printers
Devices and Printers
Action Center
Printers and Faxes
In laser printing, toner falling off of the printed copy indicates a problem with:
Fusing Unit
Toner Cartridge
Print Head
Cleaning Blade
A single sheet or roll of printing paper with holes punched along each side is designed for use with:
Dot-Matrix Printers
Which of the symptoms listed below would indicate a depleted toner cartridge as the source of a printing problem?
Faded Prints
Garbled Characters on Paper
Ghost Images
Vertical streaks on each output page
The process of moving the toner to the drum is known as which of the following?
Processing
Exposing
Transferring
Developing
