Filipe Lopes
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Filipe Lopes
Creado por Filipe Lopes hace más de 6 años
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SA t3

Pregunta 1 de 60

1

Where can conditional highlighting be used?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Tabular Reports

  • Enhanced list views

  • Matrix reports

  • Summary reports

Explicación

Pregunta 2 de 60

1

A time-dependent action is placed in the workflow queue when the record is created.
When will the action be removed from the queue?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • When the record no longer matches the rule criteria

  • When a validation rule triggered for the record

  • When another record triggers the same workflow rule

  • When the action is deleted from workflow queue.

Explicación

Pregunta 3 de 60

1

Which statement about chatter posts and comments are true?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Update to the chatter feed on a record are only visible to users with access to the record

  • Posts made to a user’s profile are visible to all users in the organization.

  • Posts to a user’s profile are hidden from anyone below that user in the role hierarchy

  • Posts to a user’s profile can be made private by clicking the icon.

Explicación

Pregunta 4 de 60

1

Universal container has two sales groups, each group has its own unique sales process.
What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Selecciona una de las siguientes respuestas posibles:

  • Page layouts

  • Multi-select picklists

  • Record types

  • Roles

Explicación

Pregunta 5 de 60

1

What does the controlling field determine when field dependencies are being created?

Selecciona una de las siguientes respuestas posibles:

  • The dependent fields that appear on a layout

  • b. The default value populated in the dependent field

  • The values that appear in the dependent field

  • The field-level-security for the dependent field

Explicación

Pregunta 6 de 60

1

Which circumstance will prevent a system administrator from deleting a custom field?

Selecciona una de las siguientes respuestas posibles:

  • The field is used in a page layout

  • The field is used in a workflow field update

  • The field is part of a field dependency.

  • The field is used in a report.

Explicación

Pregunta 7 de 60

1

How can a sales user relate an opportunity to a campaign?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Select the campaign record type when creating the opportunity

  • Use the campaign influence related list on the opportunity

  • Use the campaign hierarchy related list on the opportunity

  • Select the primary campaign source for the opportunity

Explicación

Pregunta 8 de 60

1

Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives.
How can this be accomplished?

Selecciona una de las siguientes respuestas posibles:

  • Define a role hierarchy where the US sales director rolls up to the CEO.

  • Define a role hierarchy where the US sales representatives roll up to the sales director

  • Give the US sales director read/write/edit/delete object permission on the profile.

  • Place the US sales director in a queue with the US sales representatives.

Explicación

Pregunta 9 de 60

1

A system administrator at universal containers needs to mass update the lead source on a number opportunity record.
How can this be accomplished?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Export opportunities and update using the import wizard

  • Use the similar opportunities to update the opportunities

  • Export opportunities and update using the data loader

  • Create a list view for opportunities and update using inline editing

Explicación

Pregunta 10 de 60

1

What should an administrator consider when setting up case feed?

Selecciona una de las siguientes respuestas posibles:

  • Chatter feed tracking must be enabled for the case object.

  • Case feed requires the service cloud user feature license.

  • The use case feed permission is automatically active for all profiles

  • Case feed replaces the standard case detail page by default.

Explicación

Pregunta 11 de 60

1

How can a system administrator add users to a salesforce organization using chatter free?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Assign chatter Free licenses to users outside the specified email domains

  • Assign chatter free licenses to existing user Salesforce users

  • Create users in the organization and assign them a chatter free license.

  • Enable invites to allow users to invite others within specified email domains

Explicación

Pregunta 12 de 60

1

When converting a lead, how can an administrator capture custom lead data on the converted contact?

Selecciona una de las siguientes respuestas posibles:

  • Map custom lead field to the standard lead field

  • Use the data loader to move the custom lead data.

  • Map custom lead field to custom contact fields

  • Use the lead conversion wizard to select the fields

Explicación

Pregunta 13 de 60

1

Universal container needs to synchronize data between salesforce and an external financial system.
How can a system administrator accomplish this?

Selecciona una de las siguientes respuestas posibles:

  • Use an external ID field to match records between the systems

  • Use the data loader to match records between the systems

  • Use the data loader to upsert salesforce records into the financial system

  • Use the excel connector to export records from both systems into Excel.

Explicación

Pregunta 14 de 60

1

What can an administrator configure for users on the search result page?
Choose 3 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Columns displayed for each object

  • Filter by which users can narrow down results

  • Number of records displayed for each object

  • Fields being searched on for each object

  • Objects included in the search

Explicación

Pregunta 15 de 60

1

Which statement about sharing rules is true?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Sharing rules open up access of records

  • Sharing rules are required in public read/write organizations

  • Sharing rules grant delete access to records

  • Sharing rules grant record access to roles and public groups

Explicación

Pregunta 16 de 60

1

Which statement about products and price books is true?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • A product can have a different list price in different price books.

  • Price books that contain assets cannot contain products

  • Products without a price are automatically added to the standard price book.

  • The standard and list price for a product can be listed in multiple currencies.

Explicación

Pregunta 17 de 60

1

Which data can be highlighted in a report using conditional highlighting?
Choose 3 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Date fields

  • Summarized totals

  • Group by field names

  • Summary formulas

  • Grand totals

Explicación

Pregunta 18 de 60

1

Universal container requires that the organization-wide default for opportunities be set to public read/write. However sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results.
How can the system administrator address this problem?

Selecciona una de las siguientes respuestas posibles:

  • Update the sharing rule to limit user access to certain opportunities.

  • Move the opportunity reports into a folder with restricted access

  • Use the show filter to filter report results and reduce records returned

  • Move the opportunity reports into each user’s personnel report folder

Explicación

Pregunta 19 de 60

1

What can be transferred from one user to another user during mass transfer of account records?
Choose 3 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Closed Cases

  • Open Cases

  • Closed Activities

  • Open Activities

  • Related custom object records

Explicación

Pregunta 20 de 60

1

Universal containers currently assign its user from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?

Selecciona una de las siguientes respuestas posibles:

  • Configure field level security on the new object for the facilities team.

  • Assign the facilities team to a new role in the role hierarchy

  • Create a custom profile for users on the facilities team

  • Modify the standard profile currently shared by both teams

Explicación

Pregunta 21 de 60

1

Which feature license can be assigned to a user record in salesforce?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Opportunity user

  • Console user

  • Service cloud user

  • Knowledge user

Explicación

Pregunta 22 de 60

1

What can be done with a workflow field update action?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Change the record type of a record

  • Update the value of a formula field

  • Update the value of a field on a child object

  • Apply a specific value to a field

Explicación

Pregunta 23 de 60

1

What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Cases not assigned to a contact

  • Notes not assigned to a record

  • Emails not assigned to a record

  • Contacts not assigned to an account

Explicación

Pregunta 24 de 60

1

What is the capability of service cloud (Customer) portal?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Customers can log, view, edit and close their own cases.

  • The portal can be customized with corporate branding

  • Customers can view and edit contacts related to their own accounts

  • The portal and its users can be created without additional licensing

Explicación

Pregunta 25 de 60

1

How can a system administrator grant users access to dashboards?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Designate running users

  • Create and share data categories

  • Share folders with public groups

  • Share folders with roles

Explicación

Pregunta 26 de 60

1

Which statement is true regarding the Answer community?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Answers can be displayed externally on a customer or partner portal.

  • Data categories control access to articles and questions

  • Unanswered questions are automatically escalated to new cases

  • Community experts must be internal salesforce users.

Explicación

Pregunta 27 de 60

1

Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”.
What does the administrator need to configure to meet this requirement?

Selecciona una de las siguientes respuestas posibles:

  • Support Settings

  • Auto-Response Rule

  • Validation Rule

  • Email-to-Case

Explicación

Pregunta 28 de 60

1

Where can multilingual solution search feature be enabled?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Solution tab search

  • Salesforce content

  • Self-service portal

  • Public knowledge base

Explicación

Pregunta 29 de 60

1

What will occur when a system administrator creates a dynamic dashboard?

Selecciona una de las siguientes respuestas posibles:

  • The data displayed varies based on the user viewing the dashboard

  • The dashboard component resize based on the device used to view the

  • The dashboard automatically sends an email when the underlying data.

  • The dashboard refreshes automatically whenever the underlying data

Explicación

Pregunta 30 de 60

1

What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?

Selecciona una de las siguientes respuestas posibles:

  • The user will not be able to log in at all

  • The user will be able to log in after the computer is activated.

  • The user will be able to log in without activating the computer

  • The user will be able to log in after answering a security question.

Explicación

Pregunta 31 de 60

1

A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Sales quota

  • Account rating

  • Forecast category

  • Probability

Explicación

Pregunta 32 de 60

1

Sales management at universal container needs to display the information listed below in each account record.
Amount of all closed won opportunities
Amount of all open opportunities
Which feature should a system administrator use to meet this requirement?

Selecciona una de las siguientes respuestas posibles:

  • Roll-up summary fields

  • Calculated columns in the related list

  • Cross object formula fields

  • Workflow rules with field updates

Explicación

Pregunta 33 de 60

1

A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login.
What could be the cause of this issue?

Selecciona una de las siguientes respuestas posibles:

  • The user is attempting to login with the wrong password

  • The user is attempting to login outside of the profile IP login range

  • The user is attempting to login outside of the profile login hours

  • The user is attempting to login with the wrong username

Explicación

Pregunta 34 de 60

1

What permission is set in a user profile?
Choose 3 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Object permissions

  • Active

  • Run Reports

  • Mass Email

  • Marketing User

Explicación

Pregunta 35 de 60

1

What is the purpose of the AppExchange?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Customers can share and install apps published by salesforce partners

  • Support users can install the Service Cloud console custom app.

  • Partners can download accounts and contacts to collaborate on sales deals

  • Administrator can download and customize pre-built dashboards and reports

Explicación

Pregunta 36 de 60

1

A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group.
How should a system administrator meet this requirement?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Create two sales processes

  • Create two permission sets

  • Create two record types

  • Create two page layouts

Explicación

Pregunta 37 de 60

1

What must an administrator do when creating a record type?

Selecciona una de las siguientes respuestas posibles:

  • Set the field level security for the record type

  • Create a new page layout for the record type

  • Assign the record type to the appropriate profiles

  • Add the record type to the required user records

Explicación

Pregunta 38 de 60

1

The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating this custom field?

Selecciona una o más de las siguientes respuestas posibles:

  • Lookup filter

  • Formula

  • Hierarchical relationship

  • Lookup relationship

Explicación

Pregunta 39 de 60

1

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for campaigns.
How should a system administrator grant the correct access to the user?

Selecciona una de las siguientes respuestas posibles:

  • Create a campaign sharing rule to grant access to the user

  • Grant the user delegated administration rights to campaigns

  • Assign the user to the standard marketing user profile

  • Select the marketing user checkbox on the user record

Explicación

Pregunta 40 de 60

1

What is affected by changing the default locale setting for an organization?

Selecciona una de las siguientes respuestas posibles:

  • Language

  • Date fields

  • Currency

  • Time zone

Explicación

Pregunta 41 de 60

1

Universal container wants to automatically backup all Salesforce data on a monthly basis. which tool can a system administrator use to meet this requirement?

Selecciona una de las siguientes respuestas posibles:

  • Data export service

  • Analytic snapshot

  • Import Wizard

  • Schedule report

Explicación

Pregunta 42 de 60

1

When can a validation rule be used to prevent invalid data?
Choose 3 answers

Selecciona una o más de las siguientes respuestas posibles:

  • When records are deleted by a user

  • When record are imported

  • When record are edited by user

  • When records are submitted using web-to-lead

  • When records are updated by a workflow rule

Explicación

Pregunta 43 de 60

1

Which feature allows a user to group campaigns within a specific marketing program or initiative?

Selecciona una de las siguientes respuestas posibles:

  • Campaign hierarchy

  • Campaign lists

  • Campaign members

  • Campaign influence

Explicación

Pregunta 44 de 60

1

What type of field allows users to input text, images and links?

Selecciona una de las siguientes respuestas posibles:

  • Text area

  • Input area

  • Text area (Rich)

  • Text and image area

Explicación

Pregunta 45 de 60

1

What is a method for adding content to Salesforce CRM Content?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Attachments

  • Chatter files

  • Libraries

  • Documents

Explicación

Pregunta 46 de 60

1

The cloud scheduler has which capability?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • The cloud scheduler allows user to view available meeting times on lead and contact calendars

  • Salesforce can automatically propose multiple meeting times based on salesforce user calendars

  • The cloud scheduler can be enabled at the user profile level

  • A custom logo can be added to the meeting request email sent to a contact or lead

Explicación

Pregunta 47 de 60

1

Which dashboard component can display data from the summary rows of reports?

Selecciona una o más de las siguientes respuestas posibles:

  • Gauge

  • Table

  • Chart

  • Metric

Explicación

Pregunta 48 de 60

1

The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?

Selecciona una de las siguientes respuestas posibles:

  • Specify a default lead owner

  • Specify a default lead creator

  • Create an escalation rule to route unassigned leads

  • Create a validation rule to route unassigned leads

Explicación

Pregunta 49 de 60

1

Which Setting can a system administrator enable in the user interface? Choose 2 answers.

Selecciona una o más de las siguientes respuestas posibles:

  • Customisable recent tags

  • Chatter messenger for specific users

  • Printable list views

  • Related list hover links

Explicación

Pregunta 50 de 60

1

The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Add customers to private chatter groups

  • Use chatter files to share presentations

  • Add customers to libraries

  • Create opportunity teams for customers

Explicación

Pregunta 51 de 60

1

Criteria-based sharing rules can be created for which objects?
Choose 3 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Contacts

  • Accounts

  • Opportunities

  • Campaign Members

  • Users

Explicación

Pregunta 52 de 60

1

A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?

Selecciona una de las siguientes respuestas posibles:

  • Create the workflow rule on opportunity object

  • Create an escalation rules based on the opportunity amount

  • Create an auto-response rule based on the opportunity amount

  • Create a validation rule that evaluates the account rating

Explicación

Pregunta 53 de 60

1

What does a custom report type determine?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • The report format of the resulting report.

  • The field that can be used as columns when building a report.

  • The custom summary formulas displayed in a resulting report

  • The objects that are available when building a report

Explicación

Pregunta 54 de 60

1

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Selecciona una de las siguientes respuestas posibles:

  • Read-only

  • Default off

  • Tab hidden

  • Default on

Explicación

Pregunta 55 de 60

1

Universal container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.
How should a system administrator meet this requirement?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Add the account related list to the survey page layout.

  • Create a lookup relationship field on the account object

  • Create a lookup relationship field on the survey object

  • Add the survey related list to the account page layout

Explicación

Pregunta 56 de 60

1

Which statement is true regarding an approval process?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • An approval action defines the result of record approval or rejection

  • A delegated approver can reassign approval requests

  • The approval history related list can be used to track the process

  • A assignment rule defines the approver for each process step

Explicación

Pregunta 57 de 60

1

Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions.
What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?

Selecciona una de las siguientes respuestas posibles:

  • “visible” for the sales app

  • “view all” for opportunities

  • “view all data”

  • “Read” for opportunities

Explicación

Pregunta 58 de 60

1

Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent.
How can a system administrator give the sales operations team read/write access to all escalated cases?

Selecciona una de las siguientes respuestas posibles:

  • Create a criteria based sharing rule

  • Create an ownership based sharing rule

  • Create a case assignment rule

  • Create a case escalation rule

Explicación

Pregunta 59 de 60

1

What is a capability of salesforce knowledge?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • Knowledge allows an organization to share articles with partner portal users

  • Knowledge only allows a single article type across all data categories

  • Knowledge automatically creates a solution for each new articles

  • Knowledge uses data categories and roles to make articles visible to the specific users

Explicación

Pregunta 60 de 60

1

What should a system administrator consider when setting up mobile Lite?
Choose 2 answers

Selecciona una o más de las siguientes respuestas posibles:

  • It must be enabled for the entire organization

  • It allows access to most custom objects in the organization

  • Only recently viewed records are synchronized

  • It allows access to all standard objects in the organization.

  • Create a list view for opportunities and update using inline editing.

Explicación

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