How much % was the target achieved for HPI & LPI in 2017 ?
48% in HPi & 61% in LPI
58% in HPi & 41% in LPI
56% in HPi & 49% in LPI
54% in HPi & 41% in LPI
How much % was the target achieved for MTTR & Interactions in 2017 ?
41% in MTTR & 26% in Interactions
47% in MTTR & 28% in Interactions
57% in MTTR & 38% in Interactions
37% in MTTR & 28% in Interactions
How many targets are set for 2018?
5
3
4
6
Targets for Primary & Supplementary Targets?
HPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%
HPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%
HPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%
HPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%
What to Include for 'Sum of Downtime associated with unplanned changes' ?
Emergency Preventative, Expedited changes & Downtime outside change window for global changes
Emergency Preventative & Expedited changes
All Emergency Changes, Expedited changes & Downtime for High priority incidents
Expedited changes & Downtime outside change window for global changes
Additional Focus areas for Suppliers ?
Volume of No RCA found Problem Records
Volume of Emergency Preventative & Expedited changes
Problem Management backlogs
Proactive detection rate of High priority incidents
Actual Vs Scheduled downtime
Maintain and support resolution time efficiency from 2017
