An organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviours is known as
employee development
orientation
training
career development
e-learning
Which of the following is included in needs assessment?
organization analysis
person analysis
task analysis
competitive analysis
organization analysis, person analysis, and task analysis
Training objectives should identify which of the following?
A statement of what the employee is expected to do.
A statement of the quality or level of performance that is acceptable.
A statement of the conditions under which the trainee is expected to apply what he or she learned.
A statement of what the employee is expected to do and a statement of the quality or level of performance that is acceptable.
All of the answers are correct.
If the course objectives call for presenting information on a specific topic to many trainees, which one of the following training methods is most likely to be used?
on-the-job training
classroom instruction
internship
coordination training
behaviour modelling
Which one of the following statements about e-learning is FALSE?
E-learners have a great deal of control over what they learn and how fast they progress through the program.
E-learning can reduce training costs and time.
E-learning may provide trainees with the ability to collaborate.
E-learners may use links to other learning resources such as reference materials.
Actually, all of these statements about e-learning are true.
Training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as
orientation.
cross-training.
role playing.
onboarding
orientation and onboarding
The four general approaches that companies use to develop employees include
formal education, assessment, job experiences, and interpersonal relationships.
job rotation, promotion, transfer, and job sharing.
psychological tests, assessment centres, Myers-Briggs Type Indicator, and performance feedback.
business games, formal courses, team building, and assessment.
formal education, informal education, training, and orientation.
Most employee development occurs through
performance appraisals.
job experiences.
mentoring programs.
job enlargement.
None of the answers are correct.
Which of the following is NOT an example of how job experiences are used for employee development?
job enrichment
mentoring
transfer
promotion
downward move
A mentor is an
employee's co-worker.
employee's manager.
employee's family member.
experienced, productive senior employee.
employee's client.
A peer or manager who works closely with an employee to provide a source of motivation, help him or her develop skills, and provide reinforcement and feedback is a
coach.
role model.
mentor.
good Samaritan.
high-potential employee.
The career management process starts with
self-assessment.
goal setting.
reality checking.
identifying the steps and timetable to reach a goal.
action planning.
In the career management process, the employee is primarily responsible for all but one of the following. Name the exception.
Identify development needs.
Identify goals.
Identify the opportunities available, given the organization's long-range plans.
Prepare an action plan to achieve development goals.
Identify what skills are realistic to develop.
Which one of the following statements about the glass ceiling is FALSE?
The barrier may be due to a lack of access to training programs, developmental job experiences, and developmental relationships, such as mentoring.
Research shows male managers receive more assignments involving high levels of responsibility than do female managers of similar ability and managerial level.
Women and visible minorities often have trouble finding mentors.
Research has found that men and women do not have equal access to job experiences involving transitions and creating change.
A better metaphor may be a "labyrinth" suggesting a complex journey with many twists and turns.
The need to prepare for the retirement of their leaders has raised awareness of the need for
career management.
succession planning.
diversity training.
