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Business/Economics Test sobre Quiz 7 HRM, creado por jen justice el 03/04/2019.

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Quiz 7 HRM

Pregunta 1 de 15

1

Performance management is the process of ensuring that employees' activities and output _______ organizational goals.

Selecciona una de las siguientes respuestas posibles:

  • violate

  • match

  • change

  • supplement

  • help

Explicación

Pregunta 2 de 15

1

All but one of the following is a problem associated with performance appraisals. Name the exception.

Selecciona una de las siguientes respuestas posibles:

  • Discourages teamwork

  • Evaluators are inconsistent

  • Too objective

  • Manager has complete power over the employee

  • Produces emotional anguish

Explicación

Pregunta 3 de 15

1

Which of the following is a purpose of performance management systems?

Selecciona una de las siguientes respuestas posibles:

  • administrative

  • developmental

  • strategic

  • All of the answers are correct.

  • None of the answers are correct.

Explicación

Pregunta 4 de 15

1

The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?

Selecciona una de las siguientes respuestas posibles:

  • reliability

  • validity

  • specific feedback

  • acceptability

  • fit with strategy

Explicación

Pregunta 5 de 15

1

What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?

Selecciona una de las siguientes respuestas posibles:

  • simple ranking

  • forced-distribution

  • paired comparison

  • mixed-standard scales

  • graphic rating scale

Explicación

Pregunta 6 de 15

1

If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a

Selecciona una de las siguientes respuestas posibles:

  • critical incidents approach.

  • mixed-standard scale.

  • behavioural observation scale.

  • graphic rating scale.

  • simple ranking.

Explicación

Pregunta 7 de 15

1

Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?

Selecciona una de las siguientes respuestas posibles:

  • forced-distribution

  • graphic rating scale

  • mixed-standard scale

  • behaviourally anchored rating scale (BARS)

  • None of the answers are correct.

Explicación

Pregunta 8 de 15

1

In what type of performance measurement system are goals established and passed down through the organization?

Selecciona una de las siguientes respuestas posibles:

  • productivity measurement and evaluation systems

  • management by objectives

  • assessment centres

  • organizational behaviour modification

  • balanced scorecard

Explicación

Pregunta 9 de 15

1

The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called

Selecciona una de las siguientes respuestas posibles:

  • management by objectives.

  • behaviourally anchored rating scale.

  • balanced scorecard.

  • graphic rating scale.

  • mixed-standard scale.

Explicación

Pregunta 10 de 15

1

An effective way to reduce rating errors in performance appraisals involves

Selecciona una de las siguientes respuestas posibles:

  • punishment

  • training

  • MBO

  • BARS

  • using a balanced scorecard.

Explicación

Pregunta 11 de 15

1

Performance feedback should be

Selecciona una de las siguientes respuestas posibles:

  • a surprise.

  • timely

  • frequent

  • frequent and timely

  • an annual event.

Explicación

Pregunta 12 de 15

1

Which approach to performance feedback is generally most effective?

Selecciona una de las siguientes respuestas posibles:

  • tell-and-sell

  • tell-and-listen

  • problem-solving

  • tell-and-train

  • tell-and-hide

Explicación

Pregunta 13 de 15

1

Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?

Selecciona una de las siguientes respuestas posibles:

  • solid performers

  • underutilized

  • misdirected effort

  • underperformer

  • These methods will not improve performance for any category of employees.

Explicación

Pregunta 14 de 15

1

A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)

Selecciona una de las siguientes respuestas posibles:

  • performance support plan.

  • performance improvement plan.

  • employment contract.

  • legal issue in performance management.

  • employee-employer agreement.

Explicación

Pregunta 15 de 15

1

Which one of the following statements about employee monitoring is FALSE?

Selecciona una de las siguientes respuestas posibles:

  • Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.

  • Employees may find employee monitoring demoralizing, degrading, and stressful.

  • Monitoring provides detailed, accurate information.

  • The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.

  • Employee Internet use is monitored by more than one-half of employers.

Explicación