Final

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

• Decision making and responsibility structure are shared

• Decisions are made according to the decision-making authority assigned each position in the hierarchy

• Emphasis is on structure and the status quo

• Procedures and processes are highly valued

A system’s tendency to move from a more simplified to a more complex existence is called:

• Differentiation

• Equifinality

• Entropy

• Homeostasis

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

• Reward

• Expert

• Legitimate

• Coercive

• Referent

_____ are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.

• Immigrants

• Migrants

• Refugees

Goal _____ occurs when an organization moves in different directions from its original purpose.

• Displacement

• Deposition

• Demolition

• Dissolution

_____ exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.

• Diversity

• Human rights

• Economic justice

• Karma

____ feminism stresses the particularity of women’s experiences in specific cultural and historical contexts.

• Postmodern

• Radical

• Liberal

• Socialist

_____ power is that held as a result of other group members’ respect and high esteem.

• Referent

• Reward

• Expert

• Legitimate

• Coercive

The social work role of _____ is essential for improving legislation to protect clients and their rights involved in managed care.

• Advocate

• Broker

• Case manager

• Facilitator

Factors working against client empowerment on a macro level include:

• Expectations of funding sources

• Administrative leadership and support

• An enhanced collaborative approach

• Staff development

A probation and parole department is an example of a(n) ______ organization.

• Centralized

• Decentralized

• Equatorial

• Calefactory

______ is when the external environment provides an agency with the authorization to perform its function.

• Legitimation

• Appropriation

• Sanction

• Adjudication

n administrator with a leadership style of the _____ toils to preserve the homeostatic status quo.

• Zealot

• Conserver

• Advocate

• Statesperson

• Climber

When identifying problems to address during the assessment of organizational change potential, it is important to:

• Define and prioritize problems

• Translate problems into needs

• Determine what need(s) you will address

• All of the above

• None of the above

Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:

• Seriously straining work relationships

• Decreasing your potential for upward mobility

• Losing your job

• All of the above

• a and c only

Problematic agency policies may involve:

• Reinforcing goal displacement

• Requiring undue paperwork on the part of clients

• Workload requirements

• All of the above

• None of the above

Step 7 of the PREPARE process is:

• Estimate the administrative support you will receive from your agency

• Establish a definite plan of action to pursue macro change

• Evaluate the potential success of a macro change process

The following characterize(s) projects:

• They are undertaken under long periods of time, usually three years or more

• They are temporary

• They are very specific regarding what client population they will serve and what final objectives they will pursue

• a and c only

• b and c only

When evaluating the potential success of a macro change process, the negative aspects include:

• Your own weaknesses

• Potential resistance

• Financial costs

• All of the above

• b and c only

A time-limited, planned undertaking with specified goals and activities to accomplish a designated purpose is a(n):

• Project

• Program

• Organizational goal

• Policy change

Step 6 in the PREPARE process is:

• Review professional and personal risk

• Relate findings to agency administrators

• Provide a rationale for the proposed macro change

What substep of Step 7 in PREPARE is the transitional stage between deciding to pursue a macro change effort and actually doing it?

• Two

• Three

• Four

• Five

People of influence who might help in a macro change include:

• Individuals in the organization

• Groups in the organization

• Individuals and groups in the community

• All of the above

• a and b only

A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):

• Force field analysis

• Unofficial correctional process

• Resource resuscitation plan

• Resource reallocation demonstration project

Step 3 in the PREPARE process is:

• Establish primary goals

• Estimate your risks

• Eliminate enemies

• Educate potential advocates

Substep 3 of Step 1 in PREPARE is:

• Translate problems into needs

• Determine which need or needs you will address

• Decide to seriously evaluate the potential for macro level intervention

• Define and prioritize problems

When evaluating the potential success of a macro change process, the positive aspects include:

• Positive organizational and other macro variables

• Your own strengths

• Potential resistance

• All of the above

• a and b only

All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except:

• Will I strain interpersonal relationships at work?

• Who gets the benefits and who pays the costs?

• Will the results be worth the effort?

• Might alternative solutions produce more benefits at lower cost?

Step 2 in the assessment of organizational change potential using PREPARE is:

• Review your macro and personal reality

• Read all available documentation

• Refer any problems you can to other resources

• Reallocate resources

Which of the following statements is accurate regarding macro practice:

• Your own strengths and weaknesses may act against a successful change effort

• Your own mannerisms will work against you more so than in micro practice

• Your own characteristics are more important in mezzo practice than in macro practice

• Your weaknesses are of more importance in macro practice than are your strengths

In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:

• Resources and funding

• Constraining regulations or laws

• External political climate

• All of the above

• a and b only

According to the text, any program, technique, or activity perceived as new by a population group or organization is called a(n):

• Innovation

• Organizational policy

• Initial program

• Informal agency policy

Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:

• Change agent

• Action system

• Action plan

• Innovator

An administrator with a leadership style of the _____ tends to closely control subordinates to ensure nobody else is seen as a rising star.

• Advocate

• Climber

• Zealot

• Statesperson

• Conserver

The following is (are) true about agency policies:

• They dictate what should and should not be done within the agency setting

• They are always formal in that they are written down and clearly specified often in a policy manual

• They provide both internal operation and provision of services to clients

• All of the above

• a and c only

An administrator with a leadership style of the _____ is a person who has exceptionally high commitment to the goals of the organization or unit of which she or he is a member, or to a client population serviced by the agency

• Advocate

• Climber

• Zealot

• Statesperson

• Conserver

The ______ is the detailed blueprint for how to go about achieving the desired macro change.

• Action plan

• Action system

• Innovation proposal

• Change agent

Software packages that allow us to maintain various kinds of financial or numerical information are called:

• Managed retrieval system

• Database software

• Spreadsheets

• PowerPoint

Software that allows the user to switch quickly between word processing, spreadsheets, and databases is referred to as:

• Integrated

• Sophisticated

• IBM-Compatible

• Disk Operating Systems

All of the following are possible sources of funding for an agency except:

• Individual donors

• Benefits

• Membership dues

• Management systems

A budget which depicts costs of a project broken down into two categories—drug education program and drug treatment program—is most likely not a:

• Line-item budget

• Functional budget

• Program budget

Holding a pancake breakfast, a concert, or sporting event to raise money are examples of a:

• Benefit

• Public charity

• Corporate Sponsor

_____ allows us to maintain extensive records and retrieve that data quickly.

• PowerPoint

• Spreadsheets

• Database software

• Managed retrieval system

The ability to send out newsletters and brochures for the agency is enhanced if ______ software is available.

• Desktop publishing

• Networked

• Spreadsheet

• Database

Which of the following represents a potential way the media can help an agency:

• Make the public aware of the agency

• Publicize fundraising efforts

• Publicize agency and management shortcomings

• a and b

A brief summary found at the beginning of a grant proposal is referred to as a(n):

• Abstract

• Table of contents

• Budget summary

• All of the above

_____ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.Outcome statistics

• Outcome statistics

• Procedure studies

• Process evaluations

• Program evaluations

The process whereby public agencies contract many or most of their services to nonprofit agencies is called:

• Privatization of services

• Passing the buck

• Downsizing

• Technical assistance

Agencies wishing to provide grant money for specific projects will usually issue a (an):

• RFP

• prospectus

• PFR

• RDA

The expectation that both the grantee and the grantor will contribute money to the success of a project is referred to as:

• Equality funding

• Soft match

• Cost sharing

• Institutional cooperation

The example in the text regarding social workers creating their own communities of practice or similar internet networks with colleagues who share specific interests is called:

• www.socialworkcafe.net

• www.geocities.net

• www.spincity.com

• www.socialworkdeli.com

A section in a grant proposal that discusses adherence to civil rights laws and protections for human subjects was described in the text as:

• Certifications of compliance

• Institutional adherence

• Human rights directive

• Constitutional endorsements

____ is an example of a foundation grant.

• Carnegie

• National Institute on Aging

• National Association of Social Workers

An example of a government grant is:

• National Institute on Aging

• Carnegie

• National Association of Social Workers

Agency systems for gathering, analyzing, and evaluating data are referred to as:

• Management information systems

• Data systems

• Macro systems

• Management server systems

A meeting where grantors provide more information to interested parties is called a:

• Bidder’s conference

• Request for proposal

• Prospector convention

Unusual or questionable costs should be fully described in the _____ of a grant proposal.

• Budget narrative

• Abstract or summary

• Budget

• Certification of compliance

Which of the following is not a general guideline for working with the media:

• Single out a specific media representative

• Recognize that the media make mistakes

• Learn media time schedules

• All are general guidelines to follow

News releases for the print media should:

• Not be handwritten

• Provide a telephone number for further information

• Include a release date

• All of the above

A _____ information system allows agencies to produce maps showing areas where services are nonexistent or where transportation problems prevent clients from using available services.

• Demographic

• Management

• Community

• Geographic

Short passages or statements that convey memorable ideas or information are often called:

• Sound bytes

• Candid statements

• Media interviews

• Focused interviews

_____ proposals involve studying a particular problem or testing a specific intervention approach.

• Research

• Program

• Technical assistance

• Planning

An example of a business and/or corporate grant is:

• National Association of Social Workers

• Carnegie

• National Institute on Aging

_____ proposals provide for specialized help, allowing organizations or individuals to carry out a program.

• Technical assistance

• Program

• Research

• Planning

The ______ role involves giving information and teaching skills to other systems.

• Educator

• Mediator

• Enabler

• Facilitator

• Mobilizer

The PREPARE process leads you through _____ in macro practice.

• Assessment and planning

• Implementation and evaluation

• Planning and implementation

• Assessment and evaluation

Historically, casework involved:

• Working primarily on a direct level with individual clients and their families

• Working with organizations and communities

• Organizing and running a wide variety of groups

The system that social workers must modify or influence in order to accomplish their goals is the ______ system.

• Target

• Change agent

• Action

• Macro client

A(n) ______ is an intermediary who acts to settle disputes and/or resolve disagreements.

• Negotiator

• Analyst/evaluator

• Broker

• Facilitator

• Initiator

The professional role that provides support, encouragement, and suggestions to members of a macro client system so that the system may proceed more easily and successfully in completing tasks or solving problems is the ______ role.

• Enabler

• Mediator

• Educator

• Facilitator

• Mobilizer

The ______ role involves linking any size system with community resources and services.

• Broker

• Manager

• Integrator/coordinator

• Analyst/evaluator

Traditional social casework developed from the ______ approach.

• Charity Organization Society

• Settlement house

• Public welfare

The individual who initiates the macro change process is the ______ system.

• Change agent

• Target

• Action

• Macro client

Critical thinking in social work practice involves:

• A predisposition to question conclusions that concern client care and welfare

• Believing what is published

• Recognizing what information is missing

• b and c only

• a and c only

The first step in the planned change process is:

• Engagement

• Planning

• Assessment

• Evaluation

The final step in the defined planned change process is:

• Follow-up

• Evaluation

• Termination

• Review progress

_____ is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship.

• Resiliency

• Recovery

• Strength training

• Protection

Which of the following is considered a traditional model of community organization:

• Locality development

• Community capacity development

• Planning and policy practice

• Social advocacy

The social work knowledge base includes content on the following:

• Research-informed practice

• Human diversity

• Management of ethical dilemmas

• a and b only

_____ concerns the distribution of resources in a fair and equitable manner.

• Economic justice

• Political ideology

• Cultural justice

• Monetary rights

The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is entitled:

• Organizational structure

• Agency culture

• Agency hierarchy

• Organizational channels

_____ is the act of representing, championing, or defending the rights of others.

• Advocacy

• Brokering

• Networking

• Orientation

The ______ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.

• Manager

• Integrator/coordinator

• Analyst/evaluator

• Broker

All of the following are core values of the National Association of Social Workers Code of Ethics except:

• Intuition

• Competence

• Social justice

• Dignity and worth of the person

• Service

_____ means assigning responsibility or authority to others.

• Delegation

• Supervision

• Shirking

• Consultation

_____ involves briefly covering the main points of a discussion or series of communications

• Summarization

• Paraphrasing

• Interpretation

• Reflective responding

______ refers to not only being in tune with how the other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.

• Empathy

• Warmth

• Genuineness

• Informality

The following is (are) among your assertive rights:

• You have the right not to be liked by everybody

• You have the right to be wrong

• You have the right to ask for information when you need it

• b and c only

• All of the above

The personal zone of personal space ranges from:

• About eighteen inches to approximately four feet

• Skin contact to about eighteen inches

• About four to twelve feet

• About twelve feet to twenty feet

The first step in conflict resolution is:

• The confrontation

• Emphasizing the importance of communication

• Establishing common ground

• Evaluating both your and your opponent’s motivation in addressing the conflict

• Emphasizing your willingness to cooperate

The following is (are) true about summarization:

• It can be done periodically throughout a discussion

• It can be used to bring a discussion to a close

• It is future versus past oriented

• All of the above

• a and b only

All of the following are positive aspects of conflict except:

• Conflict takes a lot of energy

• Conflict can cause daily routines to become more exciting

• Conflict can be fun when it is not taken too seriously

• Conflict can facilitate the development and depth of relationships

When working with people with mobility disabilities:

• Focus on the person, not the disability

• You should spend a considerable time in the beginning of the interview discussing any medical equipment the client is using, so you will be familiar with his or her coping skills

• Be sure to stand as often as possible so you will be ready to lend assistance when needed

• Always provide assistance, even when it is not asked for by the client

______ means translating into words what you think the other person is feeling.

• Reflective responding

• Providing information

• Eliciting information

• Clarification

______ means seeking meaning beyond that of clarification.

• Interpretation

• Simple encouragement

• Reflective responding

• Rephrasing

Contact with other people in a macro context most likely should occur in:

• The closer half of the social zone

• The outer half of the personal zone

• The outer half of the intimate zone

• The closer half of the public zone

______ is used when there is a question about what another person means.

• Clarification

• Summarization

• Rephrasing

• Interpretation

The following is (are) true about direct eye contact:

• It is essentially the same as continuous eye contact

• It establishes a rapport between you and the other person

• It conveys that you are attending to what the other is saying

• All of the above

• b and c only

Barriers to communication can exist in:

• The sender’s intent

• The receiver’s impact

• The external environment

• All of the above

• a and c only

The following is true about conveying warmth to another person:

• It can be communicated both verbally and nonverbally

• Behaviors involved can be defined, practiced, and learned

• It promotes a sense of comfort and well-being to that other person

• All of the above

• Both a and c only

The following is (are) suggestions for using supervision effectively:

• Never plan your supervisory agenda ahead of time; let your supervisor assume full responsibility

• Demonstrate a liking for your work

• Give your supervisor feedback

• All of the above

• b and c only

In conflict resolution it is important to:

• Emphasize your willingness to cooperate

• Empathize with your opponent’s perspective

• Evaluate only your opponent’s motivation to address the conflict, because you already know your own motivation

• a and b only

The following is (are) problems that you may have with supervisors:

• They may take credit for your work

• They may be incompetent

• They may be unable to deal with conflict

• All of the above

• a and c only

The game that supervisors and supervisees play when a supervisor feels uncomfortable holding a “superior” position over workers is called:

• Good buddies don’t evaluate

• Poor, helpless little old me

• Of course, I know much more than you do

• Information is power

The text noted that _____ describes in his autobiography how informal networks helped people cope with oppression and hostility by providing support and encouragement.

• Malcolm X

• Martin Luther King, Jr.

• Cesar Chavez

• Jesse Jackson

A meeting should be ended under each of the following circumstances except:

• The participants don’t like each other

• More facts are required to resolve an issue

• The meeting needs the input of people who could not be present

• Future events may change drastically what the group decides

Which of the following is not a characteristic of effective teams:

• Competitive environment

• Clear goals

• Commitment of all members

• Membership tied to goals

A(n) _____ team is brought in to come up with a variety of possible products or ideas and who will need the autonomy to consider alternatives.

• Creative

• Tactical

• Problem-solving

• Interdisciplinary

Parents Anonymous and Alcoholics Anonymous are examples of:

• Mutual aid networks

• Formal resource systems

• Nominal groups

• Nonfunctional role groups

Which of the following is not a potential source of trouble affecting networks:

• Social workers according informal networks high status

• Failure of social workers to value informal networks

• Negative relationships among network members

• Failure to share information among different networks

Misattributed conflict occurs in which of the following situations:

• When an honest mistake has been made

• When conflict is created in order to gain support from one group against another

• When the interests of two groups are different

• All of the above

Regarding use of self as a leadership skill:

• Purposefulness is the capacity to engage in goal-seeking behaviors

• Purposefulness is usually random in nature

• When using self-disclosure, you should not admit vulnerability

• You need to be aware of your own ideas and always stick to them

Helpful techniques for making meetings more effective include:

• Clarifying the purpose and objectives of the meeting

• Selecting those who will participate

• Selecting a time and place for the meeting

• Preparing an agenda

• All of the above

Which is the correct way to place a motion on the floor for discussion:

• I move we authorize the President to negotiate an agreement with the Director of the Unicap agency

• I motion we authorize the President to negotiate an agreement with the Director of the Unicap agency

• I move we let the President work things out

• I motion we let the President work things out

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of:

• Group think

• Territoriality

• Support groups

• Informal networks

A collaborative climate in a team can be threatened by all of the following except:

• Consistent behavioral expectations

• Blurred roles

• Territoriality

• Extremely rigid roles

Use of self was discussed in the text as involving all of the following skills except:

• Self-consciousness

• Purposefulness

• Self-disclosure

• Self-awareness

Networks may be classified upon which of the following bases:

• Type of relationship among members

• Degree of intimacy shared by members

• Difficulty level of help needed

• Size

• All of the above

Which category of motions have the highest priority:

• Privileged motions

• Incidental motions

• Subsidiary motions

• Main motions

Skills needed to be effective as a leader include:

• Aggressiveness

• Communication skills

• Understanding the media

• b and c only

• a and c only

Conflict may occur in which of the following situations:

• Between persons representing the interests of others

• Between two or more groups

• Between two or more people who disagree about how to do something

• All of the above

• None of the above

All of the following are acceptable roles for social workers involved with self-help groups except:

• Controlling the group members

• Training members as leaders

• Providing referrals to the group

• Accepting referrals from the group

Which motion would be appropriate when the group has begun discussing an item not on the agenda:

• Point of order

• Point of information

• Motion to adjourn

• Motion to recess

Conflict management by _____ occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.

• Negotiated agreement

• Exercise of authority/power

• Emergent agreement

• Coactive disputation

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say “Point of _____.”

• Information

• Order

• Seriatim

• Plurality

The minimum number or proportion of members needed to legally transact business is a:

• Quorum

• Filibuster

• Point of order

• Seriatim

• Proxy

Speaking for the primary purpose of taking up time and preventing a group from voting on a topic is entitled a:

• Filibuster

• Point of order

• Seriatim

• Quorum

• Proxy

Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence. The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support.
This is an example of ________ conflict.

• Illusionary

• Expressive

• Data

• Interest/commitment

• Structural

Considering a document such as a set of bylaws one section at a time is called:

• Seriatim

• Nauseam

• Filibuster

• Sectional

All of the following are primary concepts that characterize the learning organization except:

• Emphasis on the process of service provision

• Nurturance of the development of new ideas

• Open information is promoted

• The use of teams is encouraged

Employees who work for _____ -type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers.

• Y

• Z

• W

• V

In systems theories, _____ refers to the fact that there are many different means to the same end.

• Equifinality

• Boundary

• Relationship

• Homeostasis

The leading peer reviewed journal in the field of macro practice is the:

• Journal of Community Practice

• Community Action

• Macro Practice Newsletter

• Global Policy Journal

_____ managers view employees as incapable of much growth.

• Theory X

• Systems

• Theory Y

• Theory w

_____ objectives are designed to provide a tangible outcome to benefit a target population.

• Product

• Service

• Operational

• Impact

Organizational ______ is the set of key values, beliefs, understandings, and norms that members of an organization share.

• Culture

• Credo

• Principle

• Conviction

Classical management theories emphasize:

• That specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well

• The role of the informal psychosocial components of organizational functioning

• That organizational leaders should strive to enhance their workers’ morale

• All of the above

• a and c only

Power that is attained because of one’s position and vested authority is called _____ power.

• Legitimate

• Reward

• Expert

• Coercive

• Referent

The administrative theory of management includes all of the following basic principles except:

• Empowerment

• Centralization

• Delegation of authority

• Unity of command

• Unity of direction

_____ identify the organization’s basic reason for existence.

• Mission statements

• Operative goals

• Gradient initiatives

• Official goals

_____ is a “sin of service” defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.

• Robotism

• Rule Book

• Condescension

• Runaround

Power based on established authority or expertise in a particular domain is entitled _____ power.

• Expert

• Reward

• Legitimate

• Coercive

• Referent

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

• Decision making and responsibility structure are shared

• Decisions are made according to the decision-making authority assigned each position in the hierarchy

• Emphasis is on structure and the status quo

• Procedures and processes are highly valued

A system’s tendency to move from a more simplified to a more complex existence is called:

• Differentiation

• Equifinality

• Entropy

• Homeostasis

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

• Reward

• Expert

• Legitimate

• Coercive

• Referent

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

• Will the change result in clear and measurable goals, objectives, and action steps?

• Will the change result in improved service delivery and resources to clients?

• Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

The case example involving Spiro and Farica focused on:

• Increasing or reallocating agency personnel

• Changing agency goals

• Changing how clients’ problems were assessed

• Changing agency record-keeping procedures

Strategies to pursue when pressuring for macro change include all of the following except:

• Suggesting to decision-makers that a committee be formed to discuss and consider the proposed plan

• Circulating a petition to gain collective support and submitting it to administration for consideration

• Going to the newspapers, television, and radio with information that will bring agency problems to public attention

“Henrietta will meet with the volunteer coordinator to explain the painting project” is considered a(n):

• Action step

• Goal

• Objective

The following is (are) true about organizational goals:

• Sometimes formal goals reflect an agency’s real goals and sometimes they do not

• Informal agency goals can replace formally stated goals

• Agency goals never become too complex or numerous to be accomplished realistically

• All of the above

• a and b only

The ______ system includes those people who agree and are committed to work together in order to attain the proposed macro change.

• Action

• Agency

• Target

• Macro client

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

• Role determination

• Articulation of the formulated plan

• Practicing a role play of the meeting

• All of the above

• a and b only

"Improving conditions in a unit at a residential treatment center” is considered a(n):

• Goal

• Action step

• Objective

The third step in the IMAGINE process is:

• Identify assets

• Assess macro variables

• Assimilate support

• Assist administrators in implementation

The process for organizational change discussed in the text is called:

• IMAGINE

• HELPMATE

• WORKFOR

• IMPROVO

The second step in the IMAGINE process is:

• Muster support and formulate an action system

• Make plans to gain support

• Master the necessary skills

• Manipulate the macro situation

Examples of agency policies on practice procedures include

• Rules governing intervention approaches

• Record-keeping methods

• Staff evaluation criteria

• All of the above

• None of the above

When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

• First

• Second

• Third

• Fourth

The following is (are) true about the macro client system:

• It includes those people who will ultimately benefit from the change process

• It usually involves some particular client population with similar characteristics that receives similar agency services

• It is made up of only one individual client system

• All of the above

• a and b only

Regarding communication within organizations, which of the following is most accurate:

• Paper-based interoffice memos are currently the chief form of internal communication within organizations

• E-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures

• E-mail has become an acceptable substitute for face-to-face conversations

• E-mail is inappropriate for sensitive, confidential, or lengthy documents

The individual who initiates the macro change process is:

• The change agent

• The target system

• The macro client system

• The service provision system

The following factors differentiate macro generalist practice from micro and mezzo practice:

• Macro practice never seeks change to help individual clients

• The change process involves many more people and systems than problem-solving with individual clients or groups of clients

• A major part of macro generalist practice involves mustering support from colleagues and influencing decision-makers to affect change at the macro level

• All of the above

• b and c only

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

• Articulate the problem clearly and succinctly

• Allow time to discuss, mull over, and answer decision-makers’ questions

• Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed

• State your macro change proposal

Questions one might ask to assess an organization’s cultural competence include:

• In what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?

• What is the vision of services to the culturally diverse community?

• How might you determine that the goal of cultural competence has been achieved?

• All of the above

• a and b only

The case example presented by Isaacs-Shockley about an organization lacking cultural competence involved:

• The juvenile justice system

• The social security system

• The public school system

• The public welfare system

The first step in the IMAGINE process is:

• Start with an innovative idea

• Identify the issues involved

• Introduce the change process

• Inspect the macro context

Methods to initiate persuasion include the following:

• Establishing something in common and starting from there

• Straightforwardly sharing your own feelings

• The blunt assault where greater pressuring is used

• All of the above

• a and b only

Step seven in the IMAGINE process is:

• Evaluate progress

• Encourage support systems

• Engage in relationships with action system member

• Establish agency potential to participate in the macro change process

When approaching a target system with a macro change proposal, in the _____ stage there is some conflict and decision-makers must decide whether to go with the proposal or not.

• First stage

• Second stage

• Third stage

• Fourth stage

You should only use the technique of pressuring to achieve a macro change when the following conditions are present:

• You have tried everything else you could think of including persuasion, and nothing has worked

• You are hesitant about pursuing the macro change

• You feel you have very little chance of achieving your goals

• All of the above

• a and c only

Which of the following is true regarding memos and e-mails:

• E-mail is most appropriate for short messages that deliver routine requests

• Memos are especially effective for messages to multiple receivers

• E-mails are especially appropriate for explaining organizational procedures

• Memos are most appropriate for short messages that deliver routine responses

Step five in the IMAGINE process is:

• Implement the plan

• Identify potential problems

• Inspect opposition

• Individualize your tasks

During the macro change process, engagement

• Is the clearly defined first phase of intervention as it is with individual clients

• Is a potentially ongoing process

• May occur over long periods of time

• All of the above

• b and c only

The reputational approach is used when one is trying to determine who has the ______ in the community.

• Power

• Money

• Official jobs

• Prestige

All of the following are examples of oppression except:

• A city job program that has clients help develop the policies

• Refusal to hire women as police officers because they lack the strength of men

• Domestic violence directed against women

• A city hospital where poor patients are so badly treated they quit going there

Most decisions affecting funding for social work practice and programs are made: