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Final

Pregunta 1 de 360

1

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

Selecciona una de las siguientes respuestas posibles:

  • Decision making and responsibility structure are shared

  • Decisions are made according to the decision-making authority assigned each position in the hierarchy

  • Emphasis is on structure and the status quo

  • Procedures and processes are highly valued

Explicación

Pregunta 2 de 360

1

A system’s tendency to move from a more simplified to a more complex existence is called:

Selecciona una de las siguientes respuestas posibles:

  • Differentiation

  • Equifinality

  • Entropy

  • Homeostasis

Explicación

Pregunta 3 de 360

1

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

Selecciona una de las siguientes respuestas posibles:

  • Reward

  • Expert

  • Legitimate

  • Coercive

  • Referent

Explicación

Pregunta 4 de 360

1


_____ are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.

Selecciona una de las siguientes respuestas posibles:

  • Immigrants

  • Migrants

  • Refugees

Explicación

Pregunta 5 de 360

1

Goal _____ occurs when an organization moves in different directions from its original purpose.

Selecciona una de las siguientes respuestas posibles:

  • Displacement

  • Deposition

  • Demolition

  • Dissolution

Explicación

Pregunta 6 de 360

1

_____ exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.

Selecciona una de las siguientes respuestas posibles:

  • Diversity

  • Human rights

  • Economic justice

  • Karma

Explicación

Pregunta 7 de 360

1

____ feminism stresses the particularity of women’s experiences in specific cultural and historical contexts.

Selecciona una de las siguientes respuestas posibles:

  • Postmodern

  • Radical

  • Liberal

  • Socialist

Explicación

Pregunta 8 de 360

1

_____ power is that held as a result of other group members’ respect and high esteem.

Selecciona una de las siguientes respuestas posibles:

  • Referent

  • Reward

  • Expert

  • Legitimate

  • Coercive

Explicación

Pregunta 9 de 360

1

The social work role of _____ is essential for improving legislation to protect clients and their rights involved in managed care.

Selecciona una de las siguientes respuestas posibles:

  • Advocate

  • Broker

  • Case manager

  • Facilitator

Explicación

Pregunta 10 de 360

1

Factors working against client empowerment on a macro level include:

Selecciona una de las siguientes respuestas posibles:

  • Expectations of funding sources

  • Administrative leadership and support

  • An enhanced collaborative approach

  • Staff development

Explicación

Pregunta 11 de 360

1

A probation and parole department is an example of a(n) ______ organization.

Selecciona una de las siguientes respuestas posibles:

  • Centralized

  • Decentralized

  • Equatorial

  • Calefactory

Explicación

Pregunta 12 de 360

1

______ is when the external environment provides an agency with the authorization to perform its function.

Selecciona una de las siguientes respuestas posibles:

  • Legitimation

  • Appropriation

  • Sanction

  • Adjudication

Explicación

Pregunta 13 de 360

1

n administrator with a leadership style of the _____ toils to preserve the homeostatic status quo.

Selecciona una de las siguientes respuestas posibles:

  • Zealot

  • Conserver

  • Advocate

  • Statesperson

  • Climber

Explicación

Pregunta 14 de 360

1

When identifying problems to address during the assessment of organizational change potential, it is important to:

Selecciona una de las siguientes respuestas posibles:

  • Define and prioritize problems

  • Translate problems into needs

  • Determine what need(s) you will address

  • All of the above

  • None of the above

Explicación

Pregunta 15 de 360

1

Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:

Selecciona una de las siguientes respuestas posibles:

  • Seriously straining work relationships

  • Decreasing your potential for upward mobility

  • Losing your job

  • All of the above

  • a and c only

Explicación

Pregunta 16 de 360

1

Problematic agency policies may involve:

Selecciona una de las siguientes respuestas posibles:

  • Reinforcing goal displacement

  • Requiring undue paperwork on the part of clients

  • Workload requirements

  • All of the above

  • None of the above

Explicación

Pregunta 17 de 360

1

Step 7 of the PREPARE process is:

Selecciona una de las siguientes respuestas posibles:

  • Estimate the administrative support you will receive from your agency

  • Establish a definite plan of action to pursue macro change

  • Evaluate the potential success of a macro change process

Explicación

Pregunta 18 de 360

1

The following characterize(s) projects:

Selecciona una de las siguientes respuestas posibles:

  • They are undertaken under long periods of time, usually three years or more

  • They are temporary

  • They are very specific regarding what client population they will serve and what final objectives they will pursue

  • a and c only

  • b and c only

Explicación

Pregunta 19 de 360

1

When evaluating the potential success of a macro change process, the negative aspects include:

Selecciona una de las siguientes respuestas posibles:

  • Your own weaknesses

  • Potential resistance

  • Financial costs

  • All of the above

  • b and c only

Explicación

Pregunta 20 de 360

1

A time-limited, planned undertaking with specified goals and activities to accomplish a designated purpose is a(n):

Selecciona una de las siguientes respuestas posibles:

  • Project

  • Program

  • Organizational goal

  • Policy change

Explicación

Pregunta 21 de 360

1

Step 6 in the PREPARE process is:

Selecciona una de las siguientes respuestas posibles:

  • Review professional and personal risk

  • Relate findings to agency administrators

  • Provide a rationale for the proposed macro change

Explicación

Pregunta 22 de 360

1

What substep of Step 7 in PREPARE is the transitional stage between deciding to pursue a macro change effort and actually doing it?

Selecciona una de las siguientes respuestas posibles:

  • Two

  • Three

  • Four

  • Five

Explicación

Pregunta 23 de 360

1

People of influence who might help in a macro change include:

Selecciona una de las siguientes respuestas posibles:

  • Individuals in the organization

  • Groups in the organization

  • Individuals and groups in the community

  • All of the above

  • a and b only

Explicación

Pregunta 24 de 360

1

A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):

Selecciona una de las siguientes respuestas posibles:

  • Force field analysis

  • Unofficial correctional process

  • Resource resuscitation plan

  • Resource reallocation demonstration project

Explicación

Pregunta 25 de 360

1

Step 3 in the PREPARE process is:

Selecciona una de las siguientes respuestas posibles:

  • Establish primary goals

  • Estimate your risks

  • Eliminate enemies

  • Educate potential advocates

Explicación

Pregunta 26 de 360

1

Substep 3 of Step 1 in PREPARE is:

Selecciona una de las siguientes respuestas posibles:

  • Translate problems into needs

  • Determine which need or needs you will address

  • Decide to seriously evaluate the potential for macro level intervention

  • Define and prioritize problems

Explicación

Pregunta 27 de 360

1

When evaluating the potential success of a macro change process, the positive aspects include:

Selecciona una de las siguientes respuestas posibles:

  • Positive organizational and other macro variables

  • Your own strengths

  • Potential resistance

  • All of the above

  • a and b only

Explicación

Pregunta 28 de 360

1

All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except:

Selecciona una de las siguientes respuestas posibles:

  • Will I strain interpersonal relationships at work?

  • Who gets the benefits and who pays the costs?

  • Will the results be worth the effort?

  • Might alternative solutions produce more benefits at lower cost?

Explicación

Pregunta 29 de 360

1

Step 2 in the assessment of organizational change potential using PREPARE is:

Selecciona una de las siguientes respuestas posibles:

  • Review your macro and personal reality

  • Read all available documentation

  • Refer any problems you can to other resources

  • Reallocate resources

Explicación

Pregunta 30 de 360

1

Which of the following statements is accurate regarding macro practice:

Selecciona una de las siguientes respuestas posibles:

  • Your own strengths and weaknesses may act against a successful change effort

  • Your own mannerisms will work against you more so than in micro practice

  • Your own characteristics are more important in mezzo practice than in macro practice

  • Your weaknesses are of more importance in macro practice than are your strengths

Explicación

Pregunta 31 de 360

1

In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:

Selecciona una de las siguientes respuestas posibles:

  • Resources and funding

  • Constraining regulations or laws

  • External political climate

  • All of the above

  • a and b only

Explicación

Pregunta 32 de 360

1

According to the text, any program, technique, or activity perceived as new by a population group or organization is called a(n):

Selecciona una de las siguientes respuestas posibles:

  • Innovation

  • Organizational policy

  • Initial program

  • Informal agency policy

Explicación

Pregunta 33 de 360

1

Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:

Selecciona una de las siguientes respuestas posibles:

  • Change agent

  • Action system

  • Action plan

  • Innovator

Explicación

Pregunta 34 de 360

1

An administrator with a leadership style of the _____ tends to closely control subordinates to ensure nobody else is seen as a rising star.

Selecciona una de las siguientes respuestas posibles:

  • Advocate

  • Climber

  • Zealot

  • Statesperson

  • Conserver

Explicación

Pregunta 35 de 360

1

The following is (are) true about agency policies:

Selecciona una de las siguientes respuestas posibles:

  • They dictate what should and should not be done within the agency setting

  • They are always formal in that they are written down and clearly specified often in a policy manual

  • They provide both internal operation and provision of services to clients

  • All of the above

  • a and c only

Explicación

Pregunta 36 de 360

1

An administrator with a leadership style of the _____ is a person who has exceptionally high commitment to the goals of the organization or unit of which she or he is a member, or to a client population serviced by the agency

Selecciona una de las siguientes respuestas posibles:

  • Advocate

  • Climber

  • Zealot

  • Statesperson

  • Conserver

Explicación

Pregunta 37 de 360

1

The ______ is the detailed blueprint for how to go about achieving the desired macro change.

Selecciona una de las siguientes respuestas posibles:

  • Action plan

  • Action system

  • Innovation proposal

  • Change agent

Explicación

Pregunta 38 de 360

1

Software packages that allow us to maintain various kinds of financial or numerical information are called:

Selecciona una de las siguientes respuestas posibles:

  • Managed retrieval system

  • Database software

  • Spreadsheets

  • PowerPoint

Explicación

Pregunta 39 de 360

1

Software that allows the user to switch quickly between word processing, spreadsheets, and databases is referred to as:

Selecciona una de las siguientes respuestas posibles:

  • Integrated

  • Sophisticated

  • IBM-Compatible

  • Disk Operating Systems

Explicación

Pregunta 40 de 360

1

All of the following are possible sources of funding for an agency except:

Selecciona una de las siguientes respuestas posibles:

  • Individual donors

  • Benefits

  • Membership dues

  • Management systems

Explicación

Pregunta 41 de 360

1

A budget which depicts costs of a project broken down into two categories—drug education program and drug treatment program—is most likely not a:

Selecciona una de las siguientes respuestas posibles:

  • Line-item budget

  • Functional budget

  • Program budget

Explicación

Pregunta 42 de 360

1

Holding a pancake breakfast, a concert, or sporting event to raise money are examples of a:

Selecciona una de las siguientes respuestas posibles:

  • Benefit

  • Public charity

  • Corporate Sponsor

Explicación

Pregunta 43 de 360

1

_____ allows us to maintain extensive records and retrieve that data quickly.

Selecciona una de las siguientes respuestas posibles:

  • PowerPoint

  • Spreadsheets

  • Database software

  • Managed retrieval system

Explicación

Pregunta 44 de 360

1

The ability to send out newsletters and brochures for the agency is enhanced if ______ software is available.

Selecciona una de las siguientes respuestas posibles:

  • Desktop publishing

  • Networked

  • Spreadsheet

  • Database

Explicación

Pregunta 45 de 360

1

Which of the following represents a potential way the media can help an agency:

Selecciona una de las siguientes respuestas posibles:

  • Make the public aware of the agency

  • Publicize fundraising efforts

  • Publicize agency and management shortcomings

  • a and b

Explicación

Pregunta 46 de 360

1

A brief summary found at the beginning of a grant proposal is referred to as a(n):

Selecciona una de las siguientes respuestas posibles:

  • Abstract

  • Table of contents

  • Budget summary

  • All of the above

Explicación

Pregunta 47 de 360

1

_____ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.Outcome statistics

Selecciona una de las siguientes respuestas posibles:

  • Outcome statistics

  • Procedure studies

  • Process evaluations

  • Program evaluations

Explicación

Pregunta 48 de 360

1

The process whereby public agencies contract many or most of their services to nonprofit agencies is called:

Selecciona una de las siguientes respuestas posibles:

  • Privatization of services

  • Passing the buck

  • Downsizing

  • Technical assistance

Explicación

Pregunta 49 de 360

1

Agencies wishing to provide grant money for specific projects will usually issue a (an):

Selecciona una de las siguientes respuestas posibles:

  • RFP

  • prospectus

  • PFR

  • RDA

Explicación

Pregunta 50 de 360

1

The expectation that both the grantee and the grantor will contribute money to the success of a project is referred to as:

Selecciona una de las siguientes respuestas posibles:

  • Equality funding

  • Soft match

  • Cost sharing

  • Institutional cooperation

Explicación

Pregunta 51 de 360

1

The example in the text regarding social workers creating their own communities of practice or similar internet networks with colleagues who share specific interests is called:

Selecciona una de las siguientes respuestas posibles:

  • www.socialworkcafe.net

  • www.geocities.net

  • www.spincity.com

  • www.socialworkdeli.com

Explicación

Pregunta 52 de 360

1

A section in a grant proposal that discusses adherence to civil rights laws and protections for human subjects was described in the text as:

Selecciona una de las siguientes respuestas posibles:

  • Certifications of compliance

  • Institutional adherence

  • Human rights directive

  • Constitutional endorsements

Explicación

Pregunta 53 de 360

1

____ is an example of a foundation grant.

Selecciona una de las siguientes respuestas posibles:

  • Carnegie

  • National Institute on Aging

  • National Association of Social Workers

Explicación

Pregunta 54 de 360

1

An example of a government grant is:

Selecciona una de las siguientes respuestas posibles:

  • National Institute on Aging

  • Carnegie

  • National Association of Social Workers

Explicación

Pregunta 55 de 360

1

Agency systems for gathering, analyzing, and evaluating data are referred to as:

Selecciona una de las siguientes respuestas posibles:

  • Management information systems

  • Data systems

  • Macro systems

  • Management server systems

Explicación

Pregunta 56 de 360

1

A meeting where grantors provide more information to interested parties is called a:

Selecciona una de las siguientes respuestas posibles:

  • Bidder’s conference

  • Request for proposal

  • Prospector convention

Explicación

Pregunta 57 de 360

1

Unusual or questionable costs should be fully described in the _____ of a grant proposal.

Selecciona una de las siguientes respuestas posibles:

  • Budget narrative

  • Abstract or summary

  • Budget

  • Certification of compliance

Explicación

Pregunta 58 de 360

1

Which of the following is not a general guideline for working with the media:

Selecciona una de las siguientes respuestas posibles:

  • Single out a specific media representative

  • Recognize that the media make mistakes

  • Learn media time schedules

  • All are general guidelines to follow

Explicación

Pregunta 59 de 360

1

News releases for the print media should:

Selecciona una de las siguientes respuestas posibles:

  • Not be handwritten

  • Provide a telephone number for further information

  • Include a release date

  • All of the above

Explicación

Pregunta 60 de 360

1

A _____ information system allows agencies to produce maps showing areas where services are nonexistent or where transportation problems prevent clients from using available services.

Selecciona una de las siguientes respuestas posibles:

  • Demographic

  • Management

  • Community

  • Geographic

Explicación

Pregunta 61 de 360

1

Short passages or statements that convey memorable ideas or information are often called:

Selecciona una de las siguientes respuestas posibles:

  • Sound bytes

  • Candid statements

  • Media interviews

  • Focused interviews

Explicación

Pregunta 62 de 360

1

_____ proposals involve studying a particular problem or testing a specific intervention approach.

Selecciona una de las siguientes respuestas posibles:

  • Research

  • Program

  • Technical assistance

  • Planning

Explicación

Pregunta 63 de 360

1

An example of a business and/or corporate grant is:

Selecciona una de las siguientes respuestas posibles:

  • National Association of Social Workers

  • Carnegie

  • National Institute on Aging

Explicación

Pregunta 64 de 360

1

_____ proposals provide for specialized help, allowing organizations or individuals to carry out a program.

Selecciona una de las siguientes respuestas posibles:

  • Technical assistance

  • Program

  • Research

  • Planning

Explicación

Pregunta 65 de 360

1

The ______ role involves giving information and teaching skills to other systems.

Selecciona una de las siguientes respuestas posibles:

  • Educator

  • Mediator

  • Enabler

  • Facilitator

  • Mobilizer

Explicación

Pregunta 66 de 360

1

The PREPARE process leads you through _____ in macro practice.

Selecciona una de las siguientes respuestas posibles:

  • Assessment and planning

  • Implementation and evaluation

  • Planning and implementation

  • Assessment and evaluation

Explicación

Pregunta 67 de 360

1

Historically, casework involved:

Selecciona una de las siguientes respuestas posibles:

  • Working primarily on a direct level with individual clients and their families

  • Working with organizations and communities

  • Organizing and running a wide variety of groups

Explicación

Pregunta 68 de 360

1

The system that social workers must modify or influence in order to accomplish their goals is the ______ system.

Selecciona una de las siguientes respuestas posibles:

  • Target

  • Change agent

  • Action

  • Macro client

Explicación

Pregunta 69 de 360

1

A(n) ______ is an intermediary who acts to settle disputes and/or resolve disagreements.

Selecciona una de las siguientes respuestas posibles:

  • Negotiator

  • Analyst/evaluator

  • Broker

  • Facilitator

  • Initiator

Explicación

Pregunta 70 de 360

1

The professional role that provides support, encouragement, and suggestions to members of a macro client system so that the system may proceed more easily and successfully in completing tasks or solving problems is the ______ role.

Selecciona una de las siguientes respuestas posibles:

  • Enabler

  • Mediator

  • Educator

  • Facilitator

  • Mobilizer

Explicación

Pregunta 71 de 360

1

The ______ role involves linking any size system with community resources and services.

Selecciona una de las siguientes respuestas posibles:

  • Broker

  • Manager

  • Integrator/coordinator

  • Analyst/evaluator

Explicación

Pregunta 72 de 360

1

Traditional social casework developed from the ______ approach.

Selecciona una de las siguientes respuestas posibles:

  • Charity Organization Society

  • Settlement house

  • Public welfare

Explicación

Pregunta 73 de 360

1

The individual who initiates the macro change process is the ______ system.

Selecciona una de las siguientes respuestas posibles:

  • Change agent

  • Target

  • Action

  • Macro client

Explicación

Pregunta 74 de 360

1

Critical thinking in social work practice involves:

Selecciona una de las siguientes respuestas posibles:

  • A predisposition to question conclusions that concern client care and welfare

  • Believing what is published

  • Recognizing what information is missing

  • b and c only

  • a and c only

Explicación

Pregunta 75 de 360

1

The first step in the planned change process is:

Selecciona una de las siguientes respuestas posibles:

  • Engagement

  • Planning

  • Assessment

  • Evaluation

Explicación

Pregunta 76 de 360

1

The final step in the defined planned change process is:

Selecciona una de las siguientes respuestas posibles:

  • Follow-up

  • Evaluation

  • Termination

  • Review progress

Explicación

Pregunta 77 de 360

1

_____ is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship.

Selecciona una de las siguientes respuestas posibles:

  • Resiliency

  • Recovery

  • Strength training

  • Protection

Explicación

Pregunta 78 de 360

1

Which of the following is considered a traditional model of community organization:

Selecciona una de las siguientes respuestas posibles:

  • Locality development

  • Community capacity development

  • Planning and policy practice

  • Social advocacy

Explicación

Pregunta 79 de 360

1

The social work knowledge base includes content on the following:

Selecciona una de las siguientes respuestas posibles:

  • Research-informed practice

  • Human diversity

  • Management of ethical dilemmas

  • a and b only

Explicación

Pregunta 80 de 360

1

_____ concerns the distribution of resources in a fair and equitable manner.

Selecciona una de las siguientes respuestas posibles:

  • Economic justice

  • Political ideology

  • Cultural justice

  • Monetary rights

Explicación

Pregunta 81 de 360

1

The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is entitled:

Selecciona una de las siguientes respuestas posibles:

  • Organizational structure

  • Agency culture

  • Agency hierarchy

  • Organizational channels

Explicación

Pregunta 82 de 360

1

_____ is the act of representing, championing, or defending the rights of others.

Selecciona una de las siguientes respuestas posibles:

  • Advocacy

  • Brokering

  • Networking

  • Orientation

Explicación

Pregunta 83 de 360

1

The ______ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.

Selecciona una de las siguientes respuestas posibles:

  • Manager

  • Integrator/coordinator

  • Analyst/evaluator

  • Broker

Explicación

Pregunta 84 de 360

1

All of the following are core values of the National Association of Social Workers Code of Ethics except:

Selecciona una de las siguientes respuestas posibles:

  • Intuition

  • Competence

  • Social justice

  • Dignity and worth of the person

  • Service

Explicación

Pregunta 85 de 360

1

_____ means assigning responsibility or authority to others.

Selecciona una de las siguientes respuestas posibles:

  • Delegation

  • Supervision

  • Shirking

  • Consultation

Explicación

Pregunta 86 de 360

1

_____ involves briefly covering the main points of a discussion or series of communications

Selecciona una de las siguientes respuestas posibles:

  • Summarization

  • Paraphrasing

  • Interpretation

  • Reflective responding

Explicación

Pregunta 87 de 360

1

______ refers to not only being in tune with how the other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.

Selecciona una de las siguientes respuestas posibles:

  • Empathy

  • Warmth

  • Genuineness

  • Informality

Explicación

Pregunta 88 de 360

1

The following is (are) among your assertive rights:

Selecciona una de las siguientes respuestas posibles:

  • You have the right not to be liked by everybody

  • You have the right to be wrong

  • You have the right to ask for information when you need it

  • b and c only

  • All of the above

Explicación

Pregunta 89 de 360

1

The personal zone of personal space ranges from:

Selecciona una de las siguientes respuestas posibles:

  • About eighteen inches to approximately four feet

  • Skin contact to about eighteen inches

  • About four to twelve feet

  • About twelve feet to twenty feet

Explicación

Pregunta 90 de 360

1

The first step in conflict resolution is:

Selecciona una de las siguientes respuestas posibles:

  • The confrontation

  • Emphasizing the importance of communication

  • Establishing common ground

  • Evaluating both your and your opponent’s motivation in addressing the conflict

  • Emphasizing your willingness to cooperate

Explicación

Pregunta 91 de 360

1

The following is (are) true about summarization:

Selecciona una de las siguientes respuestas posibles:

  • It can be done periodically throughout a discussion

  • It can be used to bring a discussion to a close

  • It is future versus past oriented

  • All of the above

  • a and b only

Explicación

Pregunta 92 de 360

1

All of the following are positive aspects of conflict except:

Selecciona una de las siguientes respuestas posibles:

  • Conflict takes a lot of energy

  • Conflict can cause daily routines to become more exciting

  • Conflict can be fun when it is not taken too seriously

  • Conflict can facilitate the development and depth of relationships

Explicación

Pregunta 93 de 360

1

When working with people with mobility disabilities:

Selecciona una de las siguientes respuestas posibles:

  • Focus on the person, not the disability

  • You should spend a considerable time in the beginning of the interview discussing any medical equipment the client is using, so you will be familiar with his or her coping skills

  • Be sure to stand as often as possible so you will be ready to lend assistance when needed

  • Always provide assistance, even when it is not asked for by the client

Explicación

Pregunta 94 de 360

1

______ means translating into words what you think the other person is feeling.

Selecciona una de las siguientes respuestas posibles:

  • Reflective responding

  • Providing information

  • Eliciting information

  • Clarification

Explicación

Pregunta 95 de 360

1

______ means seeking meaning beyond that of clarification.

Selecciona una de las siguientes respuestas posibles:

  • Interpretation

  • Simple encouragement

  • Reflective responding

  • Rephrasing

Explicación

Pregunta 96 de 360

1

Contact with other people in a macro context most likely should occur in:

Selecciona una de las siguientes respuestas posibles:

  • The closer half of the social zone

  • The outer half of the personal zone

  • The outer half of the intimate zone

  • The closer half of the public zone

Explicación

Pregunta 97 de 360

1

______ is used when there is a question about what another person means.

Selecciona una de las siguientes respuestas posibles:

  • Clarification

  • Summarization

  • Rephrasing

  • Interpretation

Explicación

Pregunta 98 de 360

1

The following is (are) true about direct eye contact:

Selecciona una de las siguientes respuestas posibles:

  • It is essentially the same as continuous eye contact

  • It establishes a rapport between you and the other person

  • It conveys that you are attending to what the other is saying

  • All of the above

  • b and c only

Explicación

Pregunta 99 de 360

1

Barriers to communication can exist in:

Selecciona una de las siguientes respuestas posibles:

  • The sender’s intent

  • The receiver’s impact

  • The external environment

  • All of the above

  • a and c only

Explicación

Pregunta 100 de 360

1

The following is true about conveying warmth to another person:

Selecciona una de las siguientes respuestas posibles:

  • It can be communicated both verbally and nonverbally

  • Behaviors involved can be defined, practiced, and learned

  • It promotes a sense of comfort and well-being to that other person

  • All of the above

  • Both a and c only

Explicación

Pregunta 101 de 360

1

The following is (are) suggestions for using supervision effectively:

Selecciona una de las siguientes respuestas posibles:

  • Never plan your supervisory agenda ahead of time; let your supervisor assume full responsibility

  • Demonstrate a liking for your work

  • Give your supervisor feedback

  • All of the above

  • b and c only

Explicación

Pregunta 102 de 360

1

In conflict resolution it is important to:

Selecciona una de las siguientes respuestas posibles:

  • Emphasize your willingness to cooperate

  • Empathize with your opponent’s perspective

  • Evaluate only your opponent’s motivation to address the conflict, because you already know your own motivation

  • a and b only

Explicación

Pregunta 103 de 360

1

The following is (are) problems that you may have with supervisors:

Selecciona una de las siguientes respuestas posibles:

  • They may take credit for your work

  • They may be incompetent

  • They may be unable to deal with conflict

  • All of the above

  • a and c only

Explicación

Pregunta 104 de 360

1

The game that supervisors and supervisees play when a supervisor feels uncomfortable holding a “superior” position over workers is called:

Selecciona una de las siguientes respuestas posibles:

  • Good buddies don’t evaluate

  • Poor, helpless little old me

  • Of course, I know much more than you do

  • Information is power

Explicación

Pregunta 105 de 360

1

The text noted that _____ describes in his autobiography how informal networks helped people cope with oppression and hostility by providing support and encouragement.

Selecciona una de las siguientes respuestas posibles:

  • Malcolm X

  • Martin Luther King, Jr.

  • Cesar Chavez

  • Jesse Jackson

Explicación

Pregunta 106 de 360

1

A meeting should be ended under each of the following circumstances except:

Selecciona una de las siguientes respuestas posibles:

  • The participants don’t like each other

  • More facts are required to resolve an issue

  • The meeting needs the input of people who could not be present

  • Future events may change drastically what the group decides

Explicación

Pregunta 107 de 360

1

Which of the following is not a characteristic of effective teams:

Selecciona una de las siguientes respuestas posibles:

  • Competitive environment

  • Clear goals

  • Commitment of all members

  • Membership tied to goals

Explicación

Pregunta 108 de 360

1

A(n) _____ team is brought in to come up with a variety of possible products or ideas and who will need the autonomy to consider alternatives.

Selecciona una de las siguientes respuestas posibles:

  • Creative

  • Tactical

  • Problem-solving

  • Interdisciplinary

Explicación

Pregunta 109 de 360

1

Parents Anonymous and Alcoholics Anonymous are examples of:

Selecciona una de las siguientes respuestas posibles:

  • Mutual aid networks

  • Formal resource systems

  • Nominal groups

  • Nonfunctional role groups

Explicación

Pregunta 110 de 360

1

Which of the following is not a potential source of trouble affecting networks:

Selecciona una de las siguientes respuestas posibles:

  • Social workers according informal networks high status

  • Failure of social workers to value informal networks

  • Negative relationships among network members

  • Failure to share information among different networks

Explicación

Pregunta 111 de 360

1

Misattributed conflict occurs in which of the following situations:

Selecciona una de las siguientes respuestas posibles:

  • When an honest mistake has been made

  • When conflict is created in order to gain support from one group against another

  • When the interests of two groups are different

  • All of the above

Explicación

Pregunta 112 de 360

1

Regarding use of self as a leadership skill:

Selecciona una de las siguientes respuestas posibles:

  • Purposefulness is the capacity to engage in goal-seeking behaviors

  • Purposefulness is usually random in nature

  • When using self-disclosure, you should not admit vulnerability

  • You need to be aware of your own ideas and always stick to them

Explicación

Pregunta 113 de 360

1

Helpful techniques for making meetings more effective include:

Selecciona una de las siguientes respuestas posibles:

  • Clarifying the purpose and objectives of the meeting

  • Selecting those who will participate

  • Selecting a time and place for the meeting

  • Preparing an agenda

  • All of the above

Explicación

Pregunta 114 de 360

1

Which is the correct way to place a motion on the floor for discussion:

Selecciona una de las siguientes respuestas posibles:

  • I move we authorize the President to negotiate an agreement with the Director of the Unicap agency

  • I motion we authorize the President to negotiate an agreement with the Director of the Unicap agency

  • I move we let the President work things out

  • I motion we let the President work things out

Explicación

Pregunta 115 de 360

1

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of:

Selecciona una de las siguientes respuestas posibles:

  • Group think

  • Territoriality

  • Support groups

  • Informal networks

Explicación

Pregunta 116 de 360

1

A collaborative climate in a team can be threatened by all of the following except:

Selecciona una de las siguientes respuestas posibles:

  • Consistent behavioral expectations

  • Blurred roles

  • Territoriality

  • Extremely rigid roles

Explicación

Pregunta 117 de 360

1

Use of self was discussed in the text as involving all of the following skills except:

Selecciona una de las siguientes respuestas posibles:

  • Self-consciousness

  • Purposefulness

  • Self-disclosure

  • Self-awareness

Explicación

Pregunta 118 de 360

1

Networks may be classified upon which of the following bases:

Selecciona una de las siguientes respuestas posibles:

  • Type of relationship among members

  • Degree of intimacy shared by members

  • Difficulty level of help needed

  • Size

  • All of the above

Explicación

Pregunta 119 de 360

1

Which category of motions have the highest priority:

Selecciona una de las siguientes respuestas posibles:

  • Privileged motions

  • Incidental motions

  • Subsidiary motions

  • Main motions

Explicación

Pregunta 120 de 360

1

Skills needed to be effective as a leader include:

Selecciona una de las siguientes respuestas posibles:

  • Aggressiveness

  • Communication skills

  • Understanding the media

  • b and c only

  • a and c only

Explicación

Pregunta 121 de 360

1

Conflict may occur in which of the following situations:

Selecciona una de las siguientes respuestas posibles:

  • Between persons representing the interests of others

  • Between two or more groups

  • Between two or more people who disagree about how to do something

  • All of the above

  • None of the above

Explicación

Pregunta 122 de 360

1

All of the following are acceptable roles for social workers involved with self-help groups except:

Selecciona una de las siguientes respuestas posibles:

  • Controlling the group members

  • Training members as leaders

  • Providing referrals to the group

  • Accepting referrals from the group

Explicación

Pregunta 123 de 360

1

Which motion would be appropriate when the group has begun discussing an item not on the agenda:

Selecciona una de las siguientes respuestas posibles:

  • Point of order

  • Point of information

  • Motion to adjourn

  • Motion to recess

Explicación

Pregunta 124 de 360

1

Conflict management by _____ occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.

Selecciona una de las siguientes respuestas posibles:

  • Negotiated agreement

  • Exercise of authority/power

  • Emergent agreement

  • Coactive disputation

Explicación

Pregunta 125 de 360

1

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say “Point of _____.”

Selecciona una de las siguientes respuestas posibles:

  • Information

  • Order

  • Seriatim

  • Plurality

Explicación

Pregunta 126 de 360

1

The minimum number or proportion of members needed to legally transact business is a:

Selecciona una de las siguientes respuestas posibles:

  • Quorum

  • Filibuster

  • Point of order

  • Seriatim

  • Proxy

Explicación

Pregunta 127 de 360

1

Speaking for the primary purpose of taking up time and preventing a group from voting on a topic is entitled a:

Selecciona una de las siguientes respuestas posibles:

  • Filibuster

  • Point of order

  • Seriatim

  • Quorum

  • Proxy

Explicación

Pregunta 128 de 360

1

Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence. The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support.
This is an example of ________ conflict.

Selecciona una de las siguientes respuestas posibles:

  • Illusionary

  • Expressive

  • Data

  • Interest/commitment

  • Structural

Explicación

Pregunta 129 de 360

1

Considering a document such as a set of bylaws one section at a time is called:

Selecciona una de las siguientes respuestas posibles:

  • Seriatim

  • Nauseam

  • Filibuster

  • Sectional

Explicación

Pregunta 130 de 360

1

All of the following are primary concepts that characterize the learning organization except:

Selecciona una de las siguientes respuestas posibles:

  • Emphasis on the process of service provision

  • Nurturance of the development of new ideas

  • Open information is promoted

  • The use of teams is encouraged

Explicación

Pregunta 131 de 360

1

Employees who work for _____ -type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers.

Selecciona una de las siguientes respuestas posibles:

  • Y

  • Z

  • W

  • V

Explicación

Pregunta 132 de 360

1

In systems theories, _____ refers to the fact that there are many different means to the same end.

Selecciona una de las siguientes respuestas posibles:

  • Equifinality

  • Boundary

  • Relationship

  • Homeostasis

Explicación

Pregunta 133 de 360

1

The leading peer reviewed journal in the field of macro practice is the:

Selecciona una de las siguientes respuestas posibles:

  • Journal of Community Practice

  • Community Action

  • Macro Practice Newsletter

  • Global Policy Journal

Explicación

Pregunta 134 de 360

1

_____ managers view employees as incapable of much growth.

Selecciona una de las siguientes respuestas posibles:

  • Theory X

  • Systems

  • Theory Y

  • Theory w

Explicación

Pregunta 135 de 360

1

_____ objectives are designed to provide a tangible outcome to benefit a target population.

Selecciona una de las siguientes respuestas posibles:

  • Product

  • Service

  • Operational

  • Impact

Explicación

Pregunta 136 de 360

1

Organizational ______ is the set of key values, beliefs, understandings, and norms that members of an organization share.

Selecciona una de las siguientes respuestas posibles:

  • Culture

  • Credo

  • Principle

  • Conviction

Explicación

Pregunta 137 de 360

1

Classical management theories emphasize:

Selecciona una de las siguientes respuestas posibles:

  • That specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well

  • The role of the informal psychosocial components of organizational functioning

  • That organizational leaders should strive to enhance their workers’ morale

  • All of the above

  • a and c only

Explicación

Pregunta 138 de 360

1

Power that is attained because of one’s position and vested authority is called _____ power.

Selecciona una de las siguientes respuestas posibles:

  • Legitimate

  • Reward

  • Expert

  • Coercive

  • Referent

Explicación

Pregunta 139 de 360

1

The administrative theory of management includes all of the following basic principles except:

Selecciona una de las siguientes respuestas posibles:

  • Empowerment

  • Centralization

  • Delegation of authority

  • Unity of command

  • Unity of direction

Explicación

Pregunta 140 de 360

1

_____ identify the organization’s basic reason for existence.

Selecciona una de las siguientes respuestas posibles:

  • Mission statements

  • Operative goals

  • Gradient initiatives

  • Official goals

Explicación

Pregunta 141 de 360

1

_____ is a “sin of service” defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.

Selecciona una de las siguientes respuestas posibles:

  • Robotism

  • Rule Book

  • Condescension

  • Runaround

Explicación

Pregunta 142 de 360

1

Power based on established authority or expertise in a particular domain is entitled _____ power.

Selecciona una de las siguientes respuestas posibles:

  • Expert

  • Reward

  • Legitimate

  • Coercive

  • Referent

Explicación

Pregunta 143 de 360

1

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

Selecciona una de las siguientes respuestas posibles:

  • Decision making and responsibility structure are shared

  • Decisions are made according to the decision-making authority assigned each position in the hierarchy

  • Emphasis is on structure and the status quo

  • Procedures and processes are highly valued

Explicación

Pregunta 144 de 360

1

A system’s tendency to move from a more simplified to a more complex existence is called:

Selecciona una de las siguientes respuestas posibles:

  • Differentiation

  • Equifinality

  • Entropy

  • Homeostasis

Explicación

Pregunta 145 de 360

1

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

Selecciona una de las siguientes respuestas posibles:

  • Reward

  • Expert

  • Legitimate

  • Coercive

  • Referent

Explicación

Pregunta 146 de 360

1

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

Selecciona una de las siguientes respuestas posibles:

  • Will the change result in clear and measurable goals, objectives, and action steps?

  • Will the change result in improved service delivery and resources to clients?

  • Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

Explicación

Pregunta 147 de 360

1

The case example involving Spiro and Farica focused on:

Selecciona una de las siguientes respuestas posibles:

  • Increasing or reallocating agency personnel

  • Changing agency goals

  • Changing how clients’ problems were assessed

  • Changing agency record-keeping procedures

Explicación

Pregunta 148 de 360

1

Strategies to pursue when pressuring for macro change include all of the following except:

Selecciona una de las siguientes respuestas posibles:

  • Suggesting to decision-makers that a committee be formed to discuss and consider the proposed plan

  • Circulating a petition to gain collective support and submitting it to administration for consideration

  • Going to the newspapers, television, and radio with information that will bring agency problems to public attention

Explicación

Pregunta 149 de 360

1

“Henrietta will meet with the volunteer coordinator to explain the painting project” is considered a(n):

Selecciona una de las siguientes respuestas posibles:

  • Action step

  • Goal

  • Objective

Explicación

Pregunta 150 de 360

1

The following is (are) true about organizational goals:

Selecciona una de las siguientes respuestas posibles:

  • Sometimes formal goals reflect an agency’s real goals and sometimes they do not

  • Informal agency goals can replace formally stated goals

  • Agency goals never become too complex or numerous to be accomplished realistically

  • All of the above

  • a and b only

Explicación

Pregunta 151 de 360

1

The ______ system includes those people who agree and are committed to work together in order to attain the proposed macro change.

Selecciona una de las siguientes respuestas posibles:

  • Action

  • Agency

  • Target

  • Macro client

Explicación

Pregunta 152 de 360

1

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

Selecciona una de las siguientes respuestas posibles:

  • Role determination

  • Articulation of the formulated plan

  • Practicing a role play of the meeting

  • All of the above

  • a and b only

Explicación

Pregunta 153 de 360

1

"Improving conditions in a unit at a residential treatment center” is considered a(n):

Selecciona una de las siguientes respuestas posibles:

  • Goal

  • Action step

  • Objective

Explicación

Pregunta 154 de 360

1

The third step in the IMAGINE process is:

Selecciona una de las siguientes respuestas posibles:

  • Identify assets

  • Assess macro variables

  • Assimilate support

  • Assist administrators in implementation

Explicación

Pregunta 155 de 360

1

The process for organizational change discussed in the text is called:

Selecciona una de las siguientes respuestas posibles:

  • IMAGINE

  • HELPMATE

  • WORKFOR

  • IMPROVO

Explicación

Pregunta 156 de 360

1

The second step in the IMAGINE process is:

Selecciona una de las siguientes respuestas posibles:

  • Muster support and formulate an action system

  • Make plans to gain support

  • Master the necessary skills

  • Manipulate the macro situation

Explicación

Pregunta 157 de 360

1

Examples of agency policies on practice procedures include

Selecciona una de las siguientes respuestas posibles:

  • Rules governing intervention approaches

  • Record-keeping methods

  • Staff evaluation criteria

  • All of the above

  • None of the above

Explicación

Pregunta 158 de 360

1

When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

Selecciona una de las siguientes respuestas posibles:

  • First

  • Second

  • Third

  • Fourth

Explicación

Pregunta 159 de 360

1

The following is (are) true about the macro client system:

Selecciona una de las siguientes respuestas posibles:

  • It includes those people who will ultimately benefit from the change process

  • It usually involves some particular client population with similar characteristics that receives similar agency services

  • It is made up of only one individual client system

  • All of the above

  • a and b only

Explicación

Pregunta 160 de 360

1

Regarding communication within organizations, which of the following is most accurate:

Selecciona una de las siguientes respuestas posibles:

  • Paper-based interoffice memos are currently the chief form of internal communication within organizations

  • E-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures

  • E-mail has become an acceptable substitute for face-to-face conversations

  • E-mail is inappropriate for sensitive, confidential, or lengthy documents

Explicación

Pregunta 161 de 360

1

The individual who initiates the macro change process is:

Selecciona una de las siguientes respuestas posibles:

  • The change agent

  • The target system

  • The macro client system

  • The service provision system

Explicación

Pregunta 162 de 360

1

The following factors differentiate macro generalist practice from micro and mezzo practice:

Selecciona una de las siguientes respuestas posibles:

  • Macro practice never seeks change to help individual clients

  • The change process involves many more people and systems than problem-solving with individual clients or groups of clients

  • A major part of macro generalist practice involves mustering support from colleagues and influencing decision-makers to affect change at the macro level

  • All of the above

  • b and c only

Explicación

Pregunta 163 de 360

1

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

Selecciona una de las siguientes respuestas posibles:

  • Articulate the problem clearly and succinctly

  • Allow time to discuss, mull over, and answer decision-makers’ questions

  • Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed

  • State your macro change proposal

Explicación

Pregunta 164 de 360

1

Questions one might ask to assess an organization’s cultural competence include:

Selecciona una de las siguientes respuestas posibles:

  • In what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?

  • What is the vision of services to the culturally diverse community?

  • How might you determine that the goal of cultural competence has been achieved?

  • All of the above

  • a and b only

Explicación

Pregunta 165 de 360

1

The case example presented by Isaacs-Shockley about an organization lacking cultural competence involved:

Selecciona una de las siguientes respuestas posibles:

  • The juvenile justice system

  • The social security system

  • The public school system

  • The public welfare system

Explicación

Pregunta 166 de 360

1

The first step in the IMAGINE process is:

Selecciona una de las siguientes respuestas posibles:

  • Start with an innovative idea

  • Identify the issues involved

  • Introduce the change process

  • Inspect the macro context

Explicación

Pregunta 167 de 360

1

Methods to initiate persuasion include the following:

Selecciona una de las siguientes respuestas posibles:

  • Establishing something in common and starting from there

  • Straightforwardly sharing your own feelings

  • The blunt assault where greater pressuring is used

  • All of the above

  • a and b only

Explicación

Pregunta 168 de 360

1

Step seven in the IMAGINE process is:

Selecciona una de las siguientes respuestas posibles:

  • Evaluate progress

  • Encourage support systems

  • Engage in relationships with action system member

  • Establish agency potential to participate in the macro change process

Explicación

Pregunta 169 de 360

1

When approaching a target system with a macro change proposal, in the _____ stage there is some conflict and decision-makers must decide whether to go with the proposal or not.

Selecciona una de las siguientes respuestas posibles:

  • First stage

  • Second stage

  • Third stage

  • Fourth stage

Explicación

Pregunta 170 de 360

1

You should only use the technique of pressuring to achieve a macro change when the following conditions are present:

Selecciona una de las siguientes respuestas posibles:

  • You have tried everything else you could think of including persuasion, and nothing has worked

  • You are hesitant about pursuing the macro change

  • You feel you have very little chance of achieving your goals

  • All of the above

  • a and c only

Explicación

Pregunta 171 de 360

1

Which of the following is true regarding memos and e-mails:

Selecciona una de las siguientes respuestas posibles:

  • E-mail is most appropriate for short messages that deliver routine requests

  • Memos are especially effective for messages to multiple receivers

  • E-mails are especially appropriate for explaining organizational procedures

  • Memos are most appropriate for short messages that deliver routine responses

Explicación

Pregunta 172 de 360

1

Step five in the IMAGINE process is:

Selecciona una de las siguientes respuestas posibles:

  • Implement the plan

  • Identify potential problems

  • Inspect opposition

  • Individualize your tasks

Explicación

Pregunta 173 de 360

1

During the macro change process, engagement

Selecciona una de las siguientes respuestas posibles:

  • Is the clearly defined first phase of intervention as it is with individual clients

  • Is a potentially ongoing process

  • May occur over long periods of time

  • All of the above

  • b and c only

Explicación

Pregunta 174 de 360

1

The reputational approach is used when one is trying to determine who has the ______ in the community.

Selecciona una de las siguientes respuestas posibles:

  • Power

  • Money

  • Official jobs

  • Prestige

Explicación

Pregunta 175 de 360

1

All of the following are examples of oppression except:

Selecciona una de las siguientes respuestas posibles:

  • A city job program that has clients help develop the policies

  • Refusal to hire women as police officers because they lack the strength of men

  • Domestic violence directed against women

  • A city hospital where poor patients are so badly treated they quit going there

Explicación

Pregunta 176 de 360

1

Most decisions affecting funding for social work practice and programs are made:

Selecciona una de las siguientes respuestas posibles:

  • In the political arena

  • In generalist agencies

  • At the local level

  • All of the above

Explicación

Pregunta 177 de 360

1

The capacity to move people in a desired direction to accomplish some end is defined in the text as an example of:

Selecciona una de las siguientes respuestas posibles:

  • Power

  • Social leverage

  • Political acumen

  • All of the above

Explicación

Pregunta 178 de 360

1

All of the following are formal resource systems except:

Selecciona una de las siguientes respuestas posibles:

  • Coworkers

  • Rotary Club

  • League of Women Voters

  • Churches

Explicación

Pregunta 179 de 360

1

_____ are nonmetropolitan communities with predominantly residential in nature, with little if any industry or business.

Selecciona una de las siguientes respuestas posibles:

  • Bedroom communities

  • Small towns

  • Small cities

  • Rural communities

Explicación

Pregunta 180 de 360

1

A form of social and economic injustice in which realtors tamper with the natural buying and selling trends in a community or neighborhood is entitled:

Selecciona una de las siguientes respuestas posibles:

  • Blockbusting

  • Redlining

  • Gentrification

  • Social stratification

Explicación

Pregunta 181 de 360

1

What is the common link between such events as Hurricane Katrina, loss of a major employer, and physical violence to gay men:

Selecciona una de las siguientes respuestas posibles:

  • All are task functions of a community

  • All are system stressors

  • All represent examples of homeostasis

  • All are true

Explicación

Pregunta 182 de 360

1

All of the following are common components of a community except:

Selecciona una de las siguientes respuestas posibles:

  • Shared physical space

  • Social interaction

  • Shared sense of identity

  • All of the above

Explicación

Pregunta 183 de 360

1

All of the following were listed in the text as functions of a neighborhood except:

Selecciona una de las siguientes respuestas posibles:

  • Physical

  • Political

  • Social

  • Economic

Explicación

Pregunta 184 de 360

1

_____ systems are institutionalized organizations or services, such as private and public social service agencies, family service agencies, and libraries.

Selecciona una de las siguientes respuestas posibles:

  • Societal

  • Informal

  • Formal

Explicación

Pregunta 185 de 360

1

The _____ perspective is useful in understanding the behavior of individuals and families and less useful for larger systems.

Selecciona una de las siguientes respuestas posibles:

  • Human behavior

  • Ecological

  • Social systems

  • Social structural

Explicación

Pregunta 186 de 360

1

_____ are nonmetropolitan communities with 15,000-50,000 population and legally organized entities, usually with their own police department and several other city departments.

Selecciona una de las siguientes respuestas posibles:

  • Small cities

  • Bedroom communities

  • Small towns

  • Rural communities

Explicación

Pregunta 187 de 360

1

According to the National Association of Social Workers Code of Ethics, social workers are expected to do all of the following except:

Selecciona una de las siguientes respuestas posibles:

  • Ensure that only the most severely in need have total access to resources

  • Promote social justice and social change with and on behalf of clients

  • Attend to the environmental forces that create, contribute to, and address problems in living

  • Focus on individual well-being in a social context and the well-being of society

Explicación

Pregunta 188 de 360

1

The modern equivalent of _____ is the large numbers of legal and illegal immigrants flocking to cities.

Selecciona una de las siguientes respuestas posibles:

  • Urbanization

  • Suburbanization

  • Gentrification

  • Social stratification

Explicación

Pregunta 189 de 360

1

Regarding rural and urban environments:

Selecciona una de las siguientes respuestas posibles:

  • In a crisis, rural dwellers are more likely to consult their spiritual advisor than a mental health professional

  • Urban areas are more likely to experience higher rates of death for children than compared to rural areas

  • Poverty rates tend to be higher in rural areas, particularly in the northeast

  • Rural areas are more likely to experience lower rates of death for young adults than urban areas

Explicación

Pregunta 190 de 360

1

The text defines a _____ community as one that will identify community needs and assets, define common goals and objectives, set priorities, develop strategies for collective action, implement actions consistent with agreed-upon strategies and monitor results.

Selecciona una de las siguientes respuestas posibles:

  • Competent

  • Comprehensive

  • Consistent

  • Collective

Explicación

Pregunta 191 de 360

1

_____ are nonmetropolitan communities with under 10,000 population and often consist of a very small town surrounded by townships.

Selecciona una de las siguientes respuestas posibles:

  • Rural communities

  • Bedroom communities

  • Small towns

  • Small cities

Explicación

Pregunta 192 de 360

1

_____ is the link between the operation of formal and informal networks of social care in the community and the actual results achieved by these networks.

Selecciona una de las siguientes respuestas posibles:

  • Community capacity

  • Collective competence

  • Power distribution

  • Commerce acculturation

Explicación

Pregunta 193 de 360

1

_____ is a concept for understanding communities defined as a tendency of each new group of in-migrants to force out or replace existing groups previously living in a neighborhood.

Selecciona una de las siguientes respuestas posibles:

  • Invasion

  • Competition

  • Succession

  • Gentrification

Explicación

Pregunta 194 de 360

1

The refusal of neighborhood residents to go out on the street at night because of possibly being injured by frequent drive-by shootings is best understood using the _____ theory.

Selecciona una de las siguientes respuestas posibles:

  • Human behavior

  • Organizational

  • Social structural

  • Communication

Explicación

Pregunta 195 de 360

1


_____ are nonmetropolitan communities with 8,000-20,000 population and are usually not legally organized or chartered. They may offer few, if any, services, relying on the county or parish to provide such basic services as police protection.

Selecciona una de las siguientes respuestas posibles:

  • Small towns

  • Bedroom communities

  • Small cities

  • Rural communities

Explicación

Pregunta 196 de 360

1

The _____ perspective states that a community can be viewed with all the associated characteristics such as boundaries.

Selecciona una de las siguientes respuestas posibles:

  • Social systems

  • Ecological

  • Social structural

  • Human behavior

Explicación

Pregunta 197 de 360

1

_____ is a concept for understanding communities defined as the struggle within a community by various groups, all seeking to have their interests and needs met ahead of any others.

Selecciona una de las siguientes respuestas posibles:

  • Competition

  • Concentration

  • Succession

  • Gentrification

Explicación

Pregunta 198 de 360

1

Which of the following is a typical purpose of a neighborhood organization:

Selecciona una de las siguientes respuestas posibles:

  • Seeking improved police protection

  • Improving and maintaining property values

  • Providing mutual help for residents

  • All of the above

Explicación

Pregunta 199 de 360

1

Which of the following political activities is (are) appropriate for social workers:

Selecciona una de las siguientes respuestas posibles:

  • Contributing money to political campaigns

  • Working for political candidates

  • Demonstrating against a proposed law

  • All of the above

Explicación

Pregunta 200 de 360

1

People, time, energy, and facilities are examples of:

Selecciona una de las siguientes respuestas posibles:

  • Assets

  • Opposition

  • Goals

  • Action systems

Explicación

Pregunta 201 de 360

1

Ideally, a goal should have all of the following characteristics except:

Selecciona una de las siguientes respuestas posibles:

  • Be easily solved

  • Motivate participants

  • Be easily understood

  • Respond to a significant problem

Explicación

Pregunta 202 de 360

1

Which of the following are potential risks of tackling a community problem:

Selecciona una de las siguientes respuestas posibles:

  • Those with power will fight to hold on to what they have

  • Community problems are usually easily overcome

  • You may be seen as a real problem solver

  • All of the above

Explicación

Pregunta 203 de 360

1

“Review Professional and Personal Risk” is step _____ of the PREPARE process.

Selecciona una de las siguientes respuestas posibles:

  • 6

  • 3

  • 4

  • 5

Explicación

Pregunta 204 de 360

1

Social _____ involves efforts by groups of individuals to create change in an organization or community and need not necessarily involve confrontation and conflict.

Selecciona una de las siguientes respuestas posibles:

  • Action

  • Disorganization

  • Disobedience

  • Accommodation

Explicación

Pregunta 205 de 360

1

Community capacity building involves all of the following except:

Selecciona una de las siguientes respuestas posibles:

  • It is similar to the PREPARE process in that it involves identifying problems and thereby solving those problems

  • The central theme is to obliterate feelings of dependency and to replace them with attitudes of self-reliance and responsibility

  • It is based on the premise that neighborhood residents should establish the priorities that will be pursued

  • It emphasizes the value of identifying characteristics of the community that can be used to bring about change and involve members directly in the process

Explicación

Pregunta 206 de 360

1

Civic clubs, property owner organizations, and neighborhood associations are typical mechanisms used in the _____ orientation to community problems.

Selecciona una de las siguientes respuestas posibles:

  • Neighborhood maintenance

  • Power struggle

  • Consensual focus

  • Reality check

Explicación

Pregunta 207 de 360

1

During the _____ step of the planned change model, you will begin using the social work principle entitled “professional use of self.”

Selecciona una de las siguientes respuestas posibles:

  • Engagement

  • Planning

  • Intervention

  • Assessment

Explicación

Pregunta 208 de 360

1

In the community asset mapping method to community change, all of the following were listed as categories except:

Selecciona una de las siguientes respuestas posibles:

  • Business

  • Service

  • Natural

  • Social

Explicación

Pregunta 209 de 360

1

In macro terminology, stabilizing change occurs during the _____ phase.

Selecciona una de las siguientes respuestas posibles:

  • Evaluation

  • Implementation

  • Planning

  • Termination

Explicación

Pregunta 210 de 360

1

The actual activities needed to achieve an objective are called:

Selecciona una de las siguientes respuestas posibles:

  • Action steps

  • Goals

  • Boundaries

  • Social control

Explicación

Pregunta 211 de 360

1

The sixth step in IMAGINE is:

Selecciona una de las siguientes respuestas posibles:

  • Neutralize opposition

  • List negative consequences

  • Nominate members

  • Narrate objectives

Explicación

Pregunta 212 de 360

1

In an assessment of possible tactics to employ in a macro change effort, which alternative carries the greatest risk:

Selecciona una de las siguientes respuestas posibles:

  • Civil disobedience

  • Bargaining

  • Demonstrations

  • Negotiating

Explicación

Pregunta 213 de 360

1

All of the following would be considered an objective (as opposed to an action step) for the primary goal of reducing gang and drug activity in the fourth ward except:

Selecciona una de las siguientes respuestas posibles:

  • Mrs. Opium will lead the meeting on September 5th

  • Develop a neighborhood watch program in the third ward

  • Eliminate vacant house at the end of block as haven for gangs

  • Establish police substation in the third ward

Explicación

Pregunta 214 de 360

1

Social workers must live within the boundaries posed by:

Selecciona una de las siguientes respuestas posibles:

  • Professional values

  • The neighborhood

  • Community values

  • Contextual values

Explicación

Pregunta 215 de 360

1

Violations of normative behaviors include all of the following except:

Selecciona una de las siguientes respuestas posibles:

  • Debate

  • Demonstrations

  • Vigils

  • Dropping out of an organization

Explicación

Pregunta 216 de 360

1

Identification of community problems may come through which of the following

Selecciona una de las siguientes respuestas posibles:

  • News media reports

  • Identification by social service providers

  • Identification by beneficiaries

  • All of the above

Explicación

Pregunta 217 de 360

1

According to the text, which of the following is not a way in which social workers may view the community:

Selecciona una de las siguientes respuestas posibles:

  • The community is the solution to most major problems

  • The community is the context in which we practice

  • The community is the target of our change efforts

  • The community is the mechanism for causing change

Explicación

Pregunta 218 de 360

1

Which of the following tactics mentioned by Specht might be illegal today

Selecciona una de las siguientes respuestas posibles:

  • Haunting

  • Demonstrations

  • Boycotts

  • Renouncing honors

Explicación

Pregunta 219 de 360

1

In which of the following problem-solving steps would you see answers to questions such as “How serious is the problem?” and “What efforts have already been made to deal with the problem?”

Selecciona una de las siguientes respuestas posibles:

  • Researching the problem

  • Defining the problem

  • Assessing target systems

  • Establishing primary goals

Explicación

Pregunta 220 de 360

1

During the implementation phase of a community change plan all of the following are true except:

Selecciona una de las siguientes respuestas posibles:

  • Process-oriented helpers prefer to get right to the point and get things done

  • It is important to recognize the strengths of everyone involved in the process

  • Holding meetings is one of the most frequent activities during this phase

  • You will be using mezzo skills during this phase

Explicación

Pregunta 221 de 360

1

“Assess your Macro and Personal Reality” is step _____ of the PREPARE process.

Selecciona una de las siguientes respuestas posibles:

  • 2

  • 1

  • 3

  • 4

Explicación

Pregunta 222 de 360

1

Conflict approaches include which of the following:

Selecciona una de las siguientes respuestas posibles:

  • Labor strikes

  • Letter writing

  • Negotiating

  • All of the above

Explicación

Pregunta 223 de 360

1

The first step in the planned change model is:

Selecciona una de las siguientes respuestas posibles:

  • Engagement

  • Assessment

  • Planning

  • Intervention

Explicación

Pregunta 224 de 360

1

The _____ tells us how often a problem or behavior occurred either at a specific point in time or during a specified period.

Selecciona una de las siguientes respuestas posibles:

  • Baseline

  • Experimental design

  • Independent variable

  • Quasi-experimental design

Explicación

Pregunta 225 de 360

1

_____ methods are designed to learn the experiences of a particular group of people.

Selecciona una de las siguientes respuestas posibles:

  • Qualitative

  • Quantitative

  • Empirical

  • Experimental

Explicación

Pregunta 226 de 360

1

_____ measure general satisfaction with a service or with achievement of specific goals.

Selecciona una de las siguientes respuestas posibles:

  • Client satisfaction surveys

  • Qualitative method

  • Pretest/posttest designs

  • Goal attainment scaling

Explicación

Pregunta 227 de 360

1

A decrease in street shootings in a neighborhood after police begin patrolling the area daily is an example of:

Selecciona una de las siguientes respuestas posibles:

  • Outcome

  • Output

  • Random sample

  • Reliability

Explicación

Pregunta 228 de 360

1

Regarding ethics and values in social work evaluation, all of the following are true except:

Selecciona una de las siguientes respuestas posibles:

  • Sometimes the clients need not understand the purpose of a service being provided

  • Any person volunteering should know the risks associated with volunteering

  • The privacy of participation should be zealously protected

  • Clients must give permission before audio- or videotaping contact with them

Explicación

Pregunta 229 de 360

1

Social workers must often employ this type of design because we cannot randomly select who participates in our programs:

Selecciona una de las siguientes respuestas posibles:

  • Quasi-experimental design

  • Baseline

  • Experimental design

  • Independent variable

Explicación

Pregunta 230 de 360

1

The limitations of an evaluation effort would normally be contained in the ______ section of a final evaluation report.

Selecciona una de las siguientes respuestas posibles:

  • Discussion

  • Results

  • Introduction

  • Methods

Explicación

Pregunta 231 de 360

1

If a new test can determine how good a social worker you will be three years from now, we say it has:

Selecciona una de las siguientes respuestas posibles:

  • Predictive validity

  • Statistical significance

  • Measured reliability

  • Literary validity

Explicación

Pregunta 232 de 360

1

The most frequently observed score in a group of scores is called the:

Selecciona una de las siguientes respuestas posibles:

  • Mode

  • Mean

  • Median

  • Standard deviation

Explicación

Pregunta 233 de 360

1

All of the following are true regarding evaluation except:

Selecciona una de las siguientes respuestas posibles:

  • Evaluation encompasses many levels; however, it doesn’t always involve making judgments about what we are doing

  • Evaluation at the macro level was being utilized in the early 1900s

  • Our ethical responsibility to our clients and to the organizations we serve requires us to ensure that we do not hurt them

  • The ability to demonstrate the efficacy of our change efforts is fundamental to becoming an evidence-based profession

Explicación

Pregunta 234 de 360

1

The centermost figure in a distribution of figures listed from highest to lowest or vice versa is called the:

Selecciona una de las siguientes respuestas posibles:

  • Median

  • Mean

  • Mode

  • Standard deviation

Explicación

Pregunta 235 de 360

1

An arithmetical average derived from adding all the entries and dividing by the number of entries is called the:

Selecciona una de las siguientes respuestas posibles:

  • Mean

  • Median

  • Mode

  • Standard deviation

Explicación

Pregunta 236 de 360

1

____ measure the consequences of services provided.

Selecciona una de las siguientes respuestas posibles:

  • Summative evaluations

  • Formative evaluations

  • Chi-square tests

  • Inferential statistics

Explicación

Pregunta 237 de 360

1

The _____ is that which we believe is likely to influence, cause, or contribute to a particular phenomenon.

Selecciona una de las siguientes respuestas posibles:

  • Independent variable

  • Baseline

  • Experimental design

  • Quasi-experimental design

Explicación

Pregunta 238 de 360

1

A meta-analysis works best with which type of data:

Selecciona una de las siguientes respuestas posibles:

  • Quantitative

  • Qualitative

  • Normative

  • Post-test

Explicación

Pregunta 239 de 360

1

The _____ measures the amount of variability of observations around a mean.

Selecciona una de las siguientes respuestas posibles:

  • Standard deviation

  • Mean

  • Median

  • Mode

Explicación

Pregunta 240 de 360

1

All of the following are reasons why social workers use program evaluations to inform practice except that they:

Selecciona una de las siguientes respuestas posibles:

  • Assure our programs will be funded by interested financial resources

  • Assure us that planned programs provide the services we intended

  • Identify side effects that were not intended or planned for

  • Allow us to spend our resources on unmet needs as we discover gaps among those being served

Explicación

Pregunta 241 de 360

1

Which of the following characterize(s) an experimental design:

Selecciona una de las siguientes respuestas posibles:

  • Control group

  • Experimental group

  • Random assignment of subjects to control/experimental groups

  • All of the above

Explicación

Pregunta 242 de 360

1

To determine whether clients are satisfied with the quality of services given by an agency, we would most likely employ what type of evaluation method:

Selecciona una de las siguientes respuestas posibles:

  • Goal attainment scaling

  • Pre-test/posttest design

  • Random post-haste design

  • None of the above

Explicación

Pregunta 243 de 360

1

In order to know whether gang violence is decreasing in a community (a goal of a multi-agency task force), we need a:

Selecciona una de las siguientes respuestas posibles:

  • Baseline

  • Chi-square test

  • Control group

  • Experimental group

Explicación

Pregunta 244 de 360

1

A drug treatment program that selects only the most promising candidates to be evaluated is an example of:

Selecciona una de las siguientes respuestas posibles:

  • Creaming

  • Maturation

  • Deciduation

  • Systematic random sampling

Explicación

Pregunta 245 de 360

1

In the data gathering stage in an evaluation of a macro intervention, which of the following may be good sources of data:

Selecciona una de las siguientes respuestas posibles:

  • Family and friends

  • Case records

  • Archives and public records

  • All of the above

Explicación

Pregunta 246 de 360

1

An instrument that measures what it is supposed to measure is considered:

Selecciona una de las siguientes respuestas posibles:

  • Valid

  • Reliable

  • Stable

  • Statistically significant

Explicación

Pregunta 247 de 360

1

A(n) _____ sample is one in which every member of a population has an equal chance of being selected for inclusion in the sample.

Selecciona una de las siguientes respuestas posibles:

  • Random

  • Spot

  • Comparative

  • Indiscriminate

Explicación

Pregunta 248 de 360

1

Summative evaluations usually occur:

Selecciona una de las siguientes respuestas posibles:

  • Following an intervention

  • During an intervention

  • Prior to an intervention

  • All of the above

Explicación

Pregunta 249 de 360

1

A description of the evaluation design used and the data collection system employed would appear in the ______ section of an evaluation report.

Selecciona una de las siguientes respuestas posibles:

  • Methodology

  • Introduction

  • Results

  • All of the above

Explicación

Pregunta 250 de 360

1

The Drug Abuse Resistance Education (DARE) program was used in the text as an example of what problem or barrier in program evaluation:

Selecciona una de las siguientes respuestas posibles:

  • Evaluation results were not accepted

  • Failure to plan for evaluation

  • Evaluation results were unclear

  • Lack of program stability

Explicación

Pregunta 251 de 360

1

A bill is introduced in the House of Representatives. Of the following legislative process steps, which is the third step of those listed below:

Selecciona una de las siguientes respuestas posibles:

  • Debate and action by the Senate

  • Action by House

  • Bill referred back to HouseBill sent to the Senate

  • Bill sent to the Senate

Explicación

Pregunta 252 de 360

1

A bill supported by a state or federal agency is ______ likely to become law than one that is not.

Selecciona una de las siguientes respuestas posibles:

  • More

  • Less

  • Not

  • As

Explicación

Pregunta 253 de 360

1

Working on behalf of groups of people who lack the ability to defend or help themselves is:

Selecciona una de las siguientes respuestas posibles:

  • Cause advocacy

  • Case advocacy

  • Empowerment

  • Social action

Explicación

Pregunta 254 de 360

1

The _____ Act prohibits some types of political activity on the part of government employees.

Selecciona una de las siguientes respuestas posibles:

  • Hatch

  • Graft

  • Steffen

  • Bostich

Explicación

Pregunta 255 de 360

1

_____ refers to a coordinated effort to achieve institutional change to meet a need, solve a social problem, correct an injustice, or enhance the quality of human life.

Selecciona una de las siguientes respuestas posibles:

  • Social action

  • Case advocacy

  • Oppressed populations

  • Populations-at-risk

Explicación

Pregunta 256 de 360

1

All of the following are general guidelines to macro-level advocacy except:

Selecciona una de las siguientes respuestas posibles:

  • Work alone whenever possible

  • Be reasonable in what you attempt to do

  • Don’t expect you can always be nice

  • Be flexible

Explicación

Pregunta 257 de 360

1

The step in legislative advocacy immediately preceding the introduction of a bill in chambers is:

Selecciona una de las siguientes respuestas posibles:

  • Arrange for sponsorship of the bill

  • Develop and revise the draft bill

  • Identify bill’s supporters

  • Influencing legislative committee consideration

Explicación

Pregunta 258 de 360

1

Which of the following is not consistent with Alinsky’s social action approach:

Selecciona una de las siguientes respuestas posibles:

  • Power is not needed to bring about change, only the appearance of power

  • Power is the sum of what others think you have

  • Power must be taken from those who have it

  • All are consistent with his approach

Explicación

Pregunta 259 de 360

1

_____ assumes that power resides in people, and we should seek it through such things as refusing to label clients, avoiding paternalistic treatment of clients, and trusting clients to make appropriate decisions.

Selecciona una de las siguientes respuestas posibles:

  • Strengths perspective

  • Practice action research

  • Social justice

  • Cause advocacy

Explicación

Pregunta 260 de 360

1

The _____ suicide rate is highest of all U.S. ethnic groups.

Selecciona una de las siguientes respuestas posibles:

  • First Nations Peoples

  • African American

  • Hispanic

  • Alaskan Native

Explicación

Pregunta 261 de 360

1

According to the Census Bureau, during the George W. Bush administration:

Selecciona una de las siguientes respuestas posibles:

  • African Americans had a severe decline in income over the period of 2002-2004

  • 1.7 million additional people moved above the poverty line

  • Middle-class workers experienced an increase in real income over the period of 2002-2004

  • None of the above

Explicación

Pregunta 262 de 360

1

Being prepared to always propose an alternative is one of the recommendations of:

Selecciona una de las siguientes respuestas posibles:

  • Saul Alinsky

  • Sy Warner

  • Alison Zippay

  • North and Smith

Explicación

Pregunta 263 de 360

1

Which of the following is not a principle of macro-level advocacy:

Selecciona una de las siguientes respuestas posibles:

  • Provide services at no cost to clients

  • Increase accessibility of social services

  • Promote services that enhance dignity of clients

  • All are principles of macro-level advocacy

Explicación

Pregunta 264 de 360

1

Political pressure is not likely to be effective in which of the following situations:

Selecciona una de las siguientes respuestas posibles:

  • When the target is a family company

  • When the target is public organization

  • When the target is elected

Explicación

Pregunta 265 de 360

1

Regarding using Alinsky’s principles of social action today, all of the following were cited in the text except:

Selecciona una de las siguientes respuestas posibles:

  • Social workers agree with governmental institutions’ assertion that what is good for the wealthy is also good for the poor

  • Enemies are harder to identify and the high-tech world makes the role of the media much more influential in affecting ideas and actions

  • Attacking enemies leads to polarization

  • The nature of many community problems precludes solution without outside funds

Explicación

Pregunta 266 de 360

1

Which of the following roles are social workers portraying when involved in participatory action research:

Selecciona una de las siguientes respuestas posibles:

  • Teacher

  • Facilitator

  • Synthesizer

  • All of the above

Explicación

Pregunta 267 de 360

1

_____ requires that organizations and agencies abide by policies, procedures, regulations, and other rules before they deprive someone of liberty, property, or life.

Selecciona una de las siguientes respuestas posibles:

  • Due process

  • Adjudication

  • Injunction

  • Voir dire

Explicación

Pregunta 268 de 360

1

When working with populations-at-risk, all of the following are true except:

Selecciona una de las siguientes respuestas posibles:

  • Clients do not have the right to self-determination if the choice made places them at risk

  • Social workers must alert themselves to the community’s treatment of populations-at-risk

  • Social workers need to review agency policies to see if they work to the disadvantage of any groups

  • One of the most effective methods for helping to alleviate problems experienced by these groups is advocacy

Explicación

Pregunta 269 de 360

1

Which of the following is not a general guideline for advocacy implementation:

Selecciona una de las siguientes respuestas posibles:

  • Flexibility is a weakness, not a strength

  • Be reasonable in what you undertake

  • Teamwork often produces better outcomes

  • Sometimes you win-sometimes you lose

Explicación

Pregunta 270 de 360

1

The focus of _____ is on social action to bring about societal change.

Selecciona una de las siguientes respuestas posibles:

  • Participatory action research

  • Community change reaction

  • Strike force

  • Adversarial action reaction

Explicación

Pregunta 271 de 360

1

_____ refers to groups that experience serious limitations because others in power exploit them.

Selecciona una de las siguientes respuestas posibles:

  • Social action

  • Case advocacy

  • Oppressed populations

  • Populations-at-risk

Explicación

Pregunta 272 de 360

1

The population group with the highest risk of males becoming a homicide victim is:

Selecciona una de las siguientes respuestas posibles:

  • African Americans

  • Hispanics

  • Native Americans

  • Hmong

Explicación

Pregunta 273 de 360

1

_____ was established by the National Association of Social Workers to work for candidates who support social work values and ideals.

Selecciona una de las siguientes respuestas posibles:

  • PACE

  • PUKE

  • PUSH

  • POST

Explicación

Pregunta 274 de 360

1

Legal challenges on behalf of groups of people are often called:

Selecciona una de las siguientes respuestas posibles:

  • Class action suits

  • Grievances

  • Due process

  • Habeas corpus

Explicación

Pregunta 275 de 360

1

Which of the following might be a potential risk of engaging in advocacy:

Selecciona una de las siguientes respuestas posibles:

  • Offending colleagues and friends

  • Being perceived as a troublemaker

  • Inability to predict outcome

  • All of the above

Explicación

Pregunta 276 de 360

1

Equal opportunity, rights, and responsibilities for all members of society are inherent in:

Selecciona una de las siguientes respuestas posibles:

  • Social and economic justice

  • Empowerment

  • Social action

  • Case advocacy

Explicación

Pregunta 277 de 360

1

A lawsuit alleging that the adversary has refused to live up to an agreement might seek which of the following:

Selecciona una de las siguientes respuestas posibles:

  • Specific performance

  • Remedial injunctions

  • Resolution trust

  • All of the above

Explicación

Pregunta 278 de 360

1

_____ is the term used to describe the efforts of one group to eradicate opposing groups by such activities as murder, rape, destruction of homes and buildings, and elimination of public documents, such as birth records.

Selecciona una de las siguientes respuestas posibles:

  • Ethnic cleansing

  • Eradication

  • Patricide

  • Matricide

Explicación

Pregunta 279 de 360

1

All of the following were cited in the text as recommendations to consider if you are thinking about “blowing the whistle” except:

Selecciona una de las siguientes respuestas posibles:

  • Do not follow the usual chain of command

  • Establish a clearly defined plan of action

  • Know what your rights are

  • Be prepared for the consequences

Explicación

Pregunta 280 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Informed consent

  • Billing

  • Public emergencies

  • Evaluation and research

Explicación

Pregunta 281 de 360

1

All of the following are true regarding supervision and consultation except:

Selecciona una de las siguientes respuestas posibles:

  • Consultation is usually time-limited and addresses a specific matter

  • Supervision is a major component of social work practice

  • Supervision’s importance is recognized by the NASW Code of Ethics

  • Consultation always involves designated authority over the workers

Explicación

Pregunta 282 de 360

1

______ recognizes the rights and needs of clients to be free to make their own choices and decisions.

Selecciona una de las siguientes respuestas posibles:

  • Self-determination

  • Self-aggrandizement

  • Second amendment of the U.S. Constitution

  • Individual constancy

Explicación

Pregunta 283 de 360

1

Principle 1 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:

Selecciona una de las siguientes respuestas posibles:

  • Life

  • Autonomy

  • Least harm

  • Equality

Explicación

Pregunta 284 de 360

1

When faced with an ethical dilemma, the step after recognizing the problem is:

Selecciona una de las siguientes respuestas posibles:

  • Investigate the variables involved

  • Get feedback from others

  • Evaluate the dilemma

  • Identify and think about possible alternatives

Explicación

Pregunta 285 de 360

1

According to NASW Code of Ethics:

Selecciona una de las siguientes respuestas posibles:

  • Sexual activities between supervisors and supervisees is prohibited

  • Social workers should always keep information confidential

  • Clients cannot be terminated for failing to pay an overdue balance

  • Client records should be destroyed after services are terminated to protect the client’s privacy

Explicación

Pregunta 286 de 360

1

______ responsibility means that you are responsible for those actions you choose not to take.

Selecciona una de las siguientes respuestas posibles:

  • Negative

  • Preventive

  • Abstained

  • Zero

Explicación

Pregunta 287 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the broader society” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Social welfare

  • Client transfer

  • Termination of services

  • Unethical conduct of colleagues

Explicación

Pregunta 288 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Termination of services

  • Social welfare

  • Client transfer

  • Unethical conduct of colleagues

Explicación

Pregunta 289 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities as professionals” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Dishonesty, fraud, deception

  • Performance evaluation

  • Interdisciplinary collaboration

  • Social and political action

Explicación

Pregunta 290 de 360

1

_____ is defined by Pedersen as the perspective characterized by defining reality according to one set of cultural assumptions, insensitivity to cultural variations, irrational adherence to one’s own beliefs as being the only right ones, and an overly simplified view of both reality and problem resolution.

Selecciona una de las siguientes respuestas posibles:

  • Cultural encapsulation

  • Cultural pluralism

  • Uniculturality

  • Individualistic culture

Explicación

Pregunta 291 de 360

1

All of the following are core values in the NASW Code of Ethics except:

Selecciona una de las siguientes respuestas posibles:

  • Economic justice

  • Social justice

  • Dignity and worth of the person

  • Service

Explicación

Pregunta 292 de 360

1

Within the Universal Declaration of Human Rights (UNDR), political and civil rights are often referred to as:

Selecciona una de las siguientes respuestas posibles:

  • Negative freedoms

  • Positive freedoms

  • Individual rights

  • Human rights

Explicación

Pregunta 293 de 360

1

Principle 3 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:

Selecciona una de las siguientes respuestas posibles:

  • Autonomy

  • Life

  • Least harm

  • Equality

Explicación

Pregunta 294 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Billing

  • Public emergencies

  • Informed consent

  • Evaluation and research

Explicación

Pregunta 295 de 360

1

Which of the following areas is (are) included in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities to the broader society”:

Selecciona una de las siguientes respuestas posibles:

  • Social and political action

  • Discrimination

  • Consultation

  • Evaluation and research

Explicación

Pregunta 296 de 360

1

In a study of NASW members, _____ percent stated that workers do not have the skill to assist clients in religious and spiritual matters.

Selecciona una de las siguientes respuestas posibles:

  • 25

  • 45

  • 65

  • 85

Explicación

Pregunta 297 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the social work profession” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Evaluation and research

  • Billing

  • Public emergencies

  • Informed consent

Explicación

Pregunta 298 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Performance evaluation

  • Interdisciplinary collaboration

  • Dishonesty, fraud, deception

  • Social and political action

Explicación

Pregunta 299 de 360

1


A social worker placed an anti-abortion bumper sticker on her car and then made home visits to pregnant teenagers struggling with what to do about their pregnancy. This is a violation of the _____ section of the National Association of Social Workers Code of Ethics.

Selecciona una de las siguientes respuestas posibles:

  • Private conduct

  • Self-determination

  • Respect

  • Competence

Explicación

Pregunta 300 de 360

1

Which of the following areas of behavior are listed in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities as professionals”:

Selecciona una de las siguientes respuestas posibles:

  • Discrimination

  • Client transfer

  • Impairment of colleagues

  • Conflicts of interest

Explicación

Pregunta 301 de 360

1

Regarding personal values, which of the following is true:

Selecciona una de las siguientes respuestas posibles:

  • We all have a right to our personal values

  • Personal values involve what we designate as right and correct

  • Personal values are one of the core values identified in the NASW Code of Ethics

  • Personal values are less of an issue in macro practice than in either micro or mezzo practice

Explicación

Pregunta 302 de 360

1

According to Reamer’s Guide to Ethical Decision-Making:

Selecciona una de las siguientes respuestas posibles:

  • Rules about basic survival supersede rules governing lesser acts

  • One person’s right to well-being supersedes that same person’s right to self-determination

  • Adherence to rules you have agreed to support supersedes people’s right to well-being

  • One person’s right to self-determination supersedes another person’s right to well-being

Explicación

Pregunta 303 de 360

1

NASW’s _____ is devoted to raising funds and providing support for political candidates who are sympathetic to social work issues.

Selecciona una de las siguientes respuestas posibles:

  • PACE

  • PUCK

  • VOTE

  • VISTA

Explicación

Pregunta 304 de 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to colleagues” includes which of the following subcategories:

Selecciona una de las siguientes respuestas posibles:

  • Unethical conduct of colleagues

  • Social welfare

  • Client transfer

  • Termination of services

Explicación

Pregunta 305 de 360

1

_____ falls under both the “Social workers’ ethical responsibilities to clients” standard as well as the “Social workers’ ethical responsibilities as professionals” standard of the NASW Code of Ethics.

Selecciona una de las siguientes respuestas posibles:

  • Competence

  • Supervision and consultation

  • Education and training

  • Sexual harassment

Explicación

Pregunta 306 de 360

1

When a social worker receives a subpoena to appear in court to testify regarding a client, all of the following are acceptable except:

Selecciona una de las siguientes respuestas posibles:

  • Immediately provide all the files expressly asked for because if you wait you will be in contempt of court

  • Immediately write a letter to the attorney and offer to have the client grant written permission

  • Immediately write a letter to the attorney and offer to have the client grant permission through a court order

  • Get written permission from the client to discuss file contents with the client’s own attorney

Explicación

Pregunta 307 de 360

1

_____ are less serious crimes punishable by confinement in a city or county jail for a period of less than one year.

Selecciona una de las siguientes respuestas posibles:

  • Misdemeanors

  • Felonies

  • Civil offenses

  • Ordinance offenses

Explicación

Pregunta 308 de 360

1

To legally act in a case, a court must have:

Selecciona una de las siguientes respuestas posibles:

  • Jurisdiction

  • Competence

  • Relevance

  • All of the above

Explicación

Pregunta 309 de 360

1

Children and any adult who is adjudicated not to be legally competent may have a _____ appointed to represent their best interests.

Selecciona una de las siguientes respuestas posibles:

  • Guardian ad litem

  • Parens patria

  • Surrogate ad lectim

  • Representative ad nauseum

Explicación

Pregunta 310 de 360

1

Which of the following is not an acceptable practice for a social worker preparing to testify in court:

Selecciona una de las siguientes respuestas posibles:

  • Memorize testimony to be given

  • Prepare notes to help recollection of dates

  • Discuss testimony with attorney

Explicación

Pregunta 311 de 360

1

____ is the assertion of one side in a lawsuit setting out what that party expects to prove at the trial.

Selecciona una de las siguientes respuestas posibles:

  • Allegation

  • Stipulation

  • Adjudication

  • Disposition

Explicación

Pregunta 312 de 360

1

Which of the following is considered acceptable practice in court:

Selecciona una de las siguientes respuestas posibles:

  • Using the active voice

  • Answering questions with a nod of your head

  • Answering all questions in as much detail as possible

  • Using professional jargon

Explicación

Pregunta 313 de 360

1

Which of the following is not a common phase in court hearings:

Selecciona una de las siguientes respuestas posibles:

  • Cross-direct examination

  • Cross-examination

  • Re-cross-examination

  • Re-direct examination

Explicación

Pregunta 314 de 360

1

In the text’s example of the alleged investigation of a report of child abuse and neglect, which of the following is the first stage of the juvenile court process:

Selecciona una de las siguientes respuestas posibles:

  • Temporary custody

  • Dispositional

  • Post-dispositional

  • Jurisdictional

Explicación

Pregunta 315 de 360

1

Privileged communication means that the social worker:

Selecciona una de las siguientes respuestas posibles:

  • Cannot divulge information in court without the client’s permission

  • Can never say anything in court about a client that was learned in an interview

  • Can make a decision to tell the court whatever occurred in the interview

  • All of the above

Explicación

Pregunta 316 de 360

1

When both attorneys in a case agree on certain facts or evidence, it is usually handled by means of

Selecciona una de las siguientes respuestas posibles:

  • Stipulation

  • Pretrial agreement

  • Alternative judgment

  • All of the above

Explicación

Pregunta 317 de 360

1

Court proceedings in the United States are based on a(n) ______ model of problem solving.

Selecciona una de las siguientes respuestas posibles:

  • Conjoint

  • Adversarial

  • Best interests

  • All of the above

Explicación

Pregunta 318 de 360

1

_____ refers to the sentence determination.

Selecciona una de las siguientes respuestas posibles:

  • Disposition

  • Allegation

  • Stipulation

  • Adjudication

Explicación

Pregunta 319 de 360

1

A(n) _____ is essentially a complaint that specifies the reasons for a case being brought to court and usually identifies a remedy sought by the person who submitted it.

Selecciona una de las siguientes respuestas posibles:

  • Petition

  • Disposition

  • Adjudication

  • Stipulation

Explicación

Pregunta 320 de 360

1

Which of the following is not true about the use of hearsay evidence:

Selecciona una de las siguientes respuestas posibles:

  • It is never allowed in court

  • Original statement was not made under oath

  • Statement may not be accurate

  • Can’t judge demeanor of person making the statement

Explicación

Pregunta 321 de 360

1

_____ are civil (noncriminal) laws enacted by a local unit of municipal government.

Selecciona una de las siguientes respuestas posibles:

  • Ordinance offenses

  • Felonies

  • Misdemeanors

  • Civil offenses

Explicación

Pregunta 322 de 360

1

Due process applies in the case of which types of individuals:

Selecciona una de las siguientes respuestas posibles:

  • Both juveniles and adults

  • Juveniles

  • Adults

Explicación

Pregunta 323 de 360

1

A violation which results in a prison sentence of more than one year is a:

Selecciona una de las siguientes respuestas posibles:

  • Felony

  • Misdemeanor

  • Ordinance violation

  • All of the above

Explicación

Pregunta 324 de 360

1

Violations of laws or rules which can result in fine or imprisonment are called:

Selecciona una de las siguientes respuestas posibles:

  • Criminal violations

  • Tort violations

  • Civil violations

  • Ordinance violations

Explicación

Pregunta 325 de 360

1

Which of the social work training skills are suggested in the text for cross-examination testimony:

Selecciona una de las siguientes respuestas posibles:

  • Listening skills

  • Empathy

  • Warmth

  • Negotiating skills

Explicación

Pregunta 326 de 360

1


Which of the following might be employed by an attorney to undermine your testimony

Selecciona una de las siguientes respuestas posibles:

  • Confrontation of your direct testimony

  • Challenging your credentials

  • Challenging the social work profession

  • All of the above

Explicación

Pregunta 327 de 360

1

Which of the following is a leading question:

Selecciona una de las siguientes respuestas posibles:

  • Didn’t Mr. Smith tell you he’d quit beating his wife?

  • Did Mr. Smith tell you anything about his wife?

  • When did this appointment occur?

  • Tell the court what Mr. Smith said about his wife.

Explicación

Pregunta 328 de 360

1

Civil cases use which standard of proof:

Selecciona una de las siguientes respuestas posibles:

  • Beyond a reasonable doubt

  • Clear and convincing evidence

  • Preponderance of evidence

  • All of the above

Explicación

Pregunta 329 de 360

1

At this time, facts are presented, and the charge is determined by a judge or a jury.

Selecciona una de las siguientes respuestas posibles:

  • Adjudication

  • Allegation

  • Stipulation

  • Disposition

Explicación

Pregunta 330 de 360

1

Which of the following actions may be taken by an attorney in cross-examination:

Selecciona una de las siguientes respuestas posibles:

  • Use of rapid-fire questions

  • Establishing a pattern of questions always requiring a yes answer

  • Using questions that are designed to bring out an emotional response

  • All of the above

Explicación

Pregunta 331 de 360

1

Medical records are considered what type of evidence:

Selecciona una de las siguientes respuestas posibles:

  • Documentary

  • Testimonial

  • Real

  • Tangible

Explicación

Pregunta 332 de 360

1

A judge may order a presentence investigation report before the ______ phase of the court process.

Selecciona una de las siguientes respuestas posibles:

  • Disposition

  • Adjudication

  • Allegation

  • Grievance

Explicación

Pregunta 333 de 360

1

Which of the following would be considered a good technique for battling procrastination:

Selecciona una de las siguientes respuestas posibles:

  • Do the easiest jobs first so you feel a sense of accomplishment

  • Do it right now

  • Begin several projects so when you tire of one, you can change to a different task

  • a and b

Explicación

Pregunta 334 de 360

1

During the _____ phase of Selye’s General Adaptation Syndrome, the body strives to repair any damage caused by the stressors.

Selecciona una de las siguientes respuestas posibles:

  • Exhaustion

  • Alarm

  • Resistance

  • Terror

Explicación

Pregunta 335 de 360

1

Step 4 in the time-management approach of “planning your time” is:

Selecciona una de las siguientes respuestas posibles:

  • Prioritize your goals

  • Specify tasks for each goal

  • Figure out where the time goes

  • Establish goals for yourself

Explicación

Pregunta 336 de 360

1

Which of the following are considered relaxation approaches to stress management:

Selecciona una de las siguientes respuestas posibles:

  • Imagery relaxation

  • Progressive muscle relaxation

  • Rumination relaxation

  • a and b only

Explicación

Pregunta 337 de 360

1

The _____ is the section of the brain that regulates a range of physiological functions.

Selecciona una de las siguientes respuestas posibles:

  • Hypothalamus

  • Hyperbole

  • Hypotheses

  • Hippopotamus

Explicación

Pregunta 338 de 360

1

Which of the following principles is (are) included in controlling your own behavior in time management:

Selecciona una de las siguientes respuestas posibles:

  • Look at yourself

  • Help colleagues and they will help you

  • To get something done right, do it yourself

  • All of the above

Explicación

Pregunta 339 de 360

1

According to the text, imagery relaxation and deep breathing relaxation are forms of:

Selecciona una de las siguientes respuestas posibles:

  • Meditation

  • Procrastination

  • Trances

  • Rumination

Explicación

Pregunta 340 de 360

1

What is the first task you need to do to figure out where your time goes:

Selecciona una de las siguientes respuestas posibles:

  • Figure out how you presently spend your time

  • Establish goals

  • Prioritize goals

  • Specify tasks

Explicación

Pregunta 341 de 360

1

Which of the following is true:

Selecciona una de las siguientes respuestas posibles:

  • Persons with rigid, authoritarian attitudes appear to be more prone to stress

  • The body responds to negative stress differently than positive stress

  • Generally men maintain more emotionally intimate relationships than women

  • Type A personalities are the least prone to stress

Explicación

Pregunta 342 de 360

1

_____ is the last phase in the General Adaptation Syndrome.

Selecciona una de las siguientes respuestas posibles:

  • Finality

  • Exhaustion

  • Resistance

  • Alarm

Explicación

Pregunta 343 de 360

1

Which of the following are considered problems in time management:

Selecciona una de las siguientes respuestas posibles:

  • Preoccupation

  • Poor task pacing

  • Stimulus underload

  • All of the above

Explicación

Pregunta 344 de 360

1

“Prioritize tasks, plan how to accomplish the most significant” are possible options for which of the following time “troublers”:

Selecciona una de las siguientes respuestas posibles:

  • Hurry, hurry

  • What a mess

  • I’ll do it later

  • Unwanted guests

Explicación

Pregunta 345 de 360

1

Which of the following is (are) true:

Selecciona una de las siguientes respuestas posibles:

  • One reason for procrastination is fear of failure

  • It is best to do the easiest job first to get yourself started

  • It is better to begin several projects at a time, so when you tire of one you can move on to another

  • a and b

Explicación

Pregunta 346 de 360

1

In the _____ phase, bodily processes seek to return to homeostasis.

Selecciona una de las siguientes respuestas posibles:

  • Expiration

  • Resistance

  • Exhaustion

  • Alarm

Explicación

Pregunta 347 de 360

1

_____ is the comprehensive process by which external pressures affect individuals emotionally and physically, producing some internal tension.

Selecciona una de las siguientes respuestas posibles:

  • Burnout

  • Stress

  • Anxiety

  • Depression

Explicación

Pregunta 348 de 360

1


_____ is the tendency to put off doing something until a future time because it is perceived as being too onerous, unpleasant, or unappealing.

Selecciona una de las siguientes respuestas posibles:

  • Procrastination

  • Burnout

  • Time traveling

  • Propinquity

Explicación

Pregunta 349 de 360

1

_____ is a condition characterized by disheartened mood; unhappiness, lack of interest in daily activities, pessimism, and thoughts about suicide.

Selecciona una de las siguientes respuestas posibles:

  • Depression

  • Stress

  • Anxiety

  • Burnout

Explicación

Pregunta 350 de 360

1

A mother develops skin rashes is an example of _____ stress-related problems.

Selecciona una de las siguientes respuestas posibles:

  • Physiological

  • Psychological

  • Behavioral

Explicación

Pregunta 351 de 360

1

_____ is a mood state wherein the person anticipates future danger or misfortune with apprehension.

Selecciona una de las siguientes respuestas posibles:

  • Anxiety

  • Stress

  • Burnout

  • Depression

Explicación

Pregunta 352 de 360

1

“Throw out, reorganize, file” are possible options for which of the following time “troublers”:

Selecciona una de las siguientes respuestas posibles:

  • What a mess

  • I’ll do it later

  • Hurry, hurry

  • Unwanted guests

Explicación

Pregunta 353 de 360

1

In the “fight or flight” concept of confronting stress, which of the following activities would be listed in the fight category:

Selecciona una de las siguientes respuestas posibles:

  • Overeating

  • Drinking excessively

  • Daydreaming

  • None of the above

Explicación

Pregunta 354 de 360

1

The release of adrenaline and other hormones results in:

Selecciona una de las siguientes respuestas posibles:

  • Decreased coagulation of blood from the skin to the brain

  • Decrease in breathing and heart rate

  • Decrease in blood pressure

  • Dilation of pupils

Explicación

Pregunta 355 de 360

1

A father hits his 5-year-old daughter after he’s had a hard day at work is an example of _____ stress-related problems.

Selecciona una de las siguientes respuestas posibles:

  • Physiological

  • Psychological

  • Behavioral

Explicación

Pregunta 356 de 360

1

Efficient handling of paperwork includes:

Selecciona una de las siguientes respuestas posibles:

  • Using form letters for standard correspondence

  • Writing replies to correspondence by email or by hand when you can take the time to do a good job

  • Opening second- and third-class mail every day to avoid a back-log

  • a and c

Explicación

Pregunta 357 de 360

1

“Undertake less, allow more time, just say no” are possible options for which of the following time “troublers”:

Selecciona una de las siguientes respuestas posibles:

  • What a mess

  • I’ll do it later

  • Hurry, hurry

  • Unwanted guests

Explicación

Pregunta 358 de 360

1

In the text, contradictory expectations for worker performance is called:

Selecciona una de las siguientes respuestas posibles:

  • Role ambiguity

  • Expectation overload

  • Role imprecision

  • Performance evasion

Explicación

Pregunta 359 de 360

1

In the ABCDE theory of irrational thinking, the C stands for:

Selecciona una de las siguientes respuestas posibles:

  • Conflicting beliefs

  • Consequences

  • Complication

  • Conclusion

Explicación

Pregunta 360 de 360

1

_____ is defined in the text as a detailed and time-consuming technique for analyzing how you spend your time in which you keep an hourly, half-hour, or 15-minute record of how you spend your time.

Selecciona una de las siguientes respuestas posibles:

  • Time mapping

  • Time calendar

  • Task master

  • Goal tending

Explicación

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