When at the customer site, the CE finds that the defective asset has a different Serial Number than the case is entitled on. The CE asks the CSC agent to re-entitle the case to the Serial Number of the real asset. The CSC agent communicates the re-entitlement result while on the phone with the CE, and by documenting it in the Onsite Task Chatter feed. After Re-entitlement, if the real asset has Onsite Service Entitlement, what will the agent do?
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