ServiceNow Fundamentals - Orlando Version

Pregunta 1 de 127

1

What is ServiceNow?

Selecciona una o más de las siguientes respuestas posibles:

It’s a platform; a piece of technology that lets people automate workflow in a business.
Is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business.
Refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
Is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.

Explicación

Pregunta 2 de 127

1

What is Now Platform®

Selecciona una o más de las siguientes respuestas posibles:

The Now Platform® provides an Application Infrastructure-as-a-Service (aIaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Platform-as-a- Service (aPaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Software-as-a-Service (aSaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Function-as-a-Service (aFaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.

Explicación

Pregunta 3 de 127

4

Select all the Now Platform® User Interface that are correct:

Selecciona una o más de las siguientes respuestas posibles:

Now Platform® User Interface
ServiceNow Classic Mobile App
Now Mobile App
Service Portal

Explicación

Pregunta 4 de 127

1

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 5 de 127

1

What is the format used in the URL of a ServiceNow Instance?

Selecciona una de las siguientes respuestas posibles:

https://<instancename>.service-now.com
https://<instancename>.servicenow.com
https://<instancename>.service.now.com
https://<instancename>.servicenow

Explicación

Pregunta 6 de 127

1

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Selecciona una o más de las siguientes respuestas posibles:

Customers only get a single instance for development, testing and production.
Independent, not configurable and private. Updates are made in group instances.
Each instance has predefined applications that cannot be modified or added new applications.
Independent, changeable, and highly configurable. Each instance has customer data that can be exchanged between instances.

Explicación

Pregunta 7 de 127

1

What is a user?

Selecciona una de las siguientes respuestas posibles:

A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
User [sys_user] table.
A user is one who buys an instance of ServiceNow.
A user is one who has access to the internet.
A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
Group [sys_user_group] table.

Explicación

Pregunta 8 de 127

1

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 9 de 127

1

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Selecciona una de las siguientes respuestas posibles:

1. Application Navigator, 2. Banner Frame, 3. Content Frame
1. Applications, 2. Application Navigator, 3. Modules.
1. Banner Frame, 2. Application Navigator, 3. Content Frame.
1. Content Frame, 2. Banner Frame, 3. Application Navigator.

Explicación

Pregunta 10 de 127

1

The Application navigator is a list of available applications and their corresponding modules.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 11 de 127

1

Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 12 de 127

1

The Favorites tab, represented by a star icon, displays items you have added as favorites.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 13 de 127

5

Based on the image, select all types of common interfaces shown.

Selecciona una o más de las siguientes respuestas posibles:

List
Form
Dashboard
Knowledge Base
Service Catalog
Pie
Now Learning
Banner Frame

Explicación

Pregunta 14 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.

Explicación

Pregunta 15 de 127

1

Roles are represented by a record on the Role [❌] table

Arrastra y suelta para completar el texto.

sys_role

sys_user_has_role

sys_user_role

sys_role_user

Explicación

Pregunta 16 de 127

1

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 17 de 127

1

What is the function of System Administrator:

Selecciona una de las siguientes respuestas posibles:

Users with specialized administrator roles may manage specific functions or applications.
Also known as Employee Self Service (ESS) users, these users do not have roles but can submit and manage their own requests, access public pages.
etc.
Can perform all requester actions and allow users to view or modify approval records directed to them.
This role provides access to all platform features, applications, functions, and data.

Explicación

Pregunta 18 de 127

1

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Arrastra y suelta para completar el texto.

impersonator

fulfiller

approver

impersonation

Explicación

Pregunta 19 de 127

2

Rellena los espacios en blanco para completar el texto.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Explicación

Pregunta 20 de 127

3

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

Selecciona una o más de las siguientes respuestas posibles:

List Context Menu
Column Context Menu
Tab Context Menu
Record Context Menu
Banner Context Menu

Explicación

Pregunta 21 de 127

2

Selecciona la opción correcta del menú desplegable para completar el texto.

A filter is a set of conditions applied to a table list to isolate a subset of the data.
Three components that make up a filter condition include: ( Field, Operator, Value, Name, Action, Field, Field, Action, Value, Value, Condition, Field ).

Explicación

Pregunta 22 de 127

1

The ❌ allows a field value to be edited in a list without opening the record.

Arrastra y suelta para completar el texto.

List Editor

Form Layout

Activity Stream

Work Notes

Explicación

Pregunta 23 de 127

1

Use tags to categorize, flag, and locate records. Tags can be created against any record from a list or form view.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 24 de 127

1

Rellena el espacio en blanco para completar el texto.

A is a version of a customized list or form which defines which fields appear and in what order. Different views can be created and used for different roles.

Explicación

Pregunta 25 de 127

1

Of the following options, what is the definition of Layout Configuration?

Selecciona una de las siguientes respuestas posibles:

Personalize a list to show or hide fields on a view, as well as change the list column order for the current logged-in user.
Configure to show or hide fields from a view and change the list column order. (All users)

Explicación

Pregunta 26 de 127

1

A row represents what in the ServiceNow database?

Selecciona una de las siguientes respuestas posibles:

FIeld
Record
Form
Label

Explicación

Pregunta 27 de 127

1

A ❌ displays fields from one record – users can view and edit the record data.

Arrastra y suelta para completar el texto.

form

dashboard

table

record

Explicación

Pregunta 28 de 127

1

Related Lists show records in tables that have a relationship to the current record.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 29 de 127

1

In the Header Icons the Personalize icon is used in a form to show or hide important fields and the mandatory fields CAN be hidden. Is this true or false?

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 30 de 127

5

Forms include various field types, each with unique attributes. Some common field types include:

Selecciona una o más de las siguientes respuestas posibles:

String
Interger
Reference
Choice
True/False
Select Box
Date/Time
Single-line Text

Explicación

Pregunta 31 de 127

1

What is a Formatter?

Selecciona una de las siguientes respuestas posibles:

Is an element used to display information that is not a field in the record.
It displays a list of activities.
Graphic representation of the fields, sections, and other elements on the form.
Is a one table.

Explicación

Pregunta 32 de 127

1

❌ allow fields to be populated automatically, simplifying the process of submitting new records.

Arrastra y suelta para completar el texto.

Templates

Formatter

Related Lists

Instance

Explicación

Pregunta 34 de 127

3

Rellena los espacios en blanco para completar el texto.

Save records by using one of the following methods:

-> Click to save changes on a new form and return to the previously viewed page.

-> Click to save changes on an existing record and return to the previously viewed page.

-> Select the Form Context menu icon in the header bar, then select to save changes without exiting the form view.

Explicación

Pregunta 35 de 127

1

What is the difference between Insert or Insert and Stay?

Selecciona una de las siguientes respuestas posibles:

"Insert" save changes without exiting the form view, but "Insert and Stay" save changes exiting the form view.
"Insert" will exit the form returning to the previously viewed page, but "Insert and Stay" will remain on the form.
"Insert" and "Insert and Stay" have the same functionality.
"Insert" and "Insert and Stay" do not exist in the form.

Explicación

Pregunta 36 de 127

3

What are the three main components of the Form Designer?

Selecciona una o más de las siguientes respuestas posibles:

Page Header
Field Navigator
Application Navigator
Form Layout
Content Frame
Banner

Explicación

Pregunta 37 de 127

1

Which tool can be used to change the layout of the form view for all users?

Selecciona una de las siguientes respuestas posibles:

Personalize
Form Designer
Workflow Editor
ServiceNow Studio

Explicación

Pregunta 38 de 127

1

Which field type displays information from another table in a Form?

Selecciona una de las siguientes respuestas posibles:

String
Reference
Dot-Walking
Dashboard

Explicación

Pregunta 39 de 127

1

What is the System Properties> Basic Configuration UI16 module used for?

Selecciona una de las siguientes respuestas posibles:

It is used to create tables.
It is used to customize an instance.
It is used to delete the instance.
It is used to destroy the world.

Explicación

Pregunta 40 de 127

1

Which icon on the banner frame is selected to customize an individual’s instance?

Selecciona una de las siguientes respuestas posibles:

Search icon
Toggle Help Sidebar icon
System settings (gear icon)
View Current Update Set icon

Explicación

Pregunta 41 de 127

1

A ❌ is any record that can be assigned or completed by a user in ServiceNow. A task record is created from a table that extends the Task [task] table.

Arrastra y suelta para completar el texto.

task

table

ci

form

Explicación

Pregunta 42 de 127

1

Assignment rules can automatically set a value in the assigned_to and assignment_group fields of a task record.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 43 de 127

1

❌ uses machine-learning algorithms to set field values during record creation.

Arrastra y suelta para completar el texto.

Platform Intelligence

Virtual Agent

Connect Chat

Virtual Intelligence

Explicación

Pregunta 44 de 127

1

In which module of the Service Desk application, can you access the tasks assigned to your groups or to you?

Selecciona una de las siguientes respuestas posibles:

My Tasks / My Group Tasks
My Work / My Group Wok
My Incidents / My Group Incidents
My Tickets / My Group Tickets

Explicación

Pregunta 45 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

The ( User Presence, Impersonation, Chat, Record ) feature facilitates synchronous collaboration within one record.

Explicación

Pregunta 46 de 127

2

Select the two correct answers. What is the difference between Work Notes and Additional Comments?

Selecciona una o más de las siguientes respuestas posibles:

Work notes field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
Work notes field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.

Explicación

Pregunta 47 de 127

3

The Activity section located under the Notes tab provides a complete history of a record. What details this section? (Select three answers)

Selecciona una o más de las siguientes respuestas posibles:

When was the update made?
Who made an update?
Where was the update made?
What was the update?
Why was the update made?

Explicación

Pregunta 48 de 127

1

The Visual Task Boards enables users to contribute to actual work within a record without opening a form interface.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 49 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

Transform your lists and forms into an interactive graphical experience using ( Visual Task Boards (VTBs), Task Management, Activity Streamline Editing, Work Notes and Additional Comments ).

Explicación

Pregunta 50 de 127

4

What are the four elements that make up the Visual Task Board?

Selecciona una o más de las siguientes respuestas posibles:

Taskboard Tools
Quick Panel
Lanes
Cards
Users
Record Producers
Taskboard Stories

Explicación

Pregunta 51 de 127

1

Which tab contains the activity stream for a task?

Selecciona una de las siguientes respuestas posibles:

Notes
Related Lists
Variables
Layout

Explicación

Pregunta 52 de 127

3

Rellena los espacios en blanco para completar el texto.

Complete the sentence with the following words: event - user actions - scripts.

An is an indication that certain conditions have occurred in the system.
Events are triggered by:
• : Logging in, approving a request, renaming an attachment, etc.
• : Business Rules and Workflows

Explicación

Pregunta 53 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

Email ( notifications, scripts, messages, events ) can be triggered by events and require no scripting knowledge.

Explicación

Pregunta 54 de 127

1

Creating notifications allows administrators to specify:
• When to send the Notification
• Where receives the Notification
• What content is in the Notification

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 55 de 127

1

❌ gathers information from a series of tables through reference fields.

Arrastra y suelta para completar el texto.

Dot-Walking

Business Rule

Client Script

Reference fields

Explicación

Pregunta 56 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

( Connect Chat, Connect Workspace, Visual Task Board, SMS ) is a messaging tool that lets you work with others in real-time.

Explicación

Pregunta 57 de 127

3

Select three options. What can trigger a notification?

Selecciona una o más de las siguientes respuestas posibles:

Record inserted or updated
Event is fired
A script
User Login
Email

Explicación

Pregunta 58 de 127

1

You can create your own reports by navigating to the ❌ module.

Arrastra y suelta para completar el texto.

Reports > View / Run

Reports > Create Report

Reports > New Report

Reports > All

Explicación

Pregunta 59 de 127

1

❌ is an interface used for creating or modifying ServiceNow reports. It features four sections which provide reporting configuration options: Data, Type, Configure, and Style.

Arrastra y suelta para completar el texto.

Report Designer

Survey Designer

Form Designer

Dashboard Designer

Explicación

Pregunta 60 de 127

1

Complete the sentence. A __________ is used to measure and evaluate the effectiveness of IT service management processes.

Selecciona una de las siguientes respuestas posibles:

metric
report
dashboard
incident

Explicación

Pregunta 61 de 127

1

❌ enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen.

Arrastra y suelta para completar el texto.

Homepage

Reports

UI Page

Dashboards

Explicación

Pregunta 62 de 127

1

What are the four tabs used to guide the user through creating a new report in the report designer?

Selecciona una de las siguientes respuestas posibles:

Data, Table, Style and Actions
Data, Type, Configure, and Style
Data, Type, Actions and Style
Table, Actions, Style and Reports

Explicación

Pregunta 63 de 127

1

Complete the sentence. The ServiceNow Infrastructure includes __________________.

Selecciona una de las siguientes respuestas posibles:

records, rows and columns
tables and CI's.
tables, records, and fields.
tables, database and fields.

Explicación

Pregunta 64 de 127

1

A ❌ is an individual piece of data in a record and corresponds to a column in the table.

Arrastra y suelta para completar el texto.

field

record

row

table

Explicación

Pregunta 65 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

The ( Tables and columns, System Definition, Fields, System Dictionary ) contains the definition for each and every table and field in the database.

Explicación

Pregunta 66 de 127

1

Records are identified by a 32-character, globally unique ID, called a ❌.

Arrastra y suelta para completar el texto.

sys_id

primary_key

id_sys

ID

Explicación

Pregunta 67 de 127

3

Select the three correct answers.
In a table, each field has three key attributes:

Selecciona una o más de las siguientes respuestas posibles:

label
condition
name
operator
value

Explicación

Pregunta 68 de 127

4

Select all the answers that apply. Tables can be related to each other in various ways. What kind of relationships exist in ServiceNow?

Selecciona una o más de las siguientes respuestas posibles:

One-to-Many
Many-to-Many
Database Views
Extensions

Explicación

Pregunta 69 de 127

2

Rellena los espacios en blanco para completar el texto.

Tables can extend other tables. A table that extends another table is a class. The table it extends is the class.

Explicación

Pregunta 70 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

The Incident, Problem, and Change Request tables, are subcategories of the ( Project, SC Task, Task, ServiceNow ) table.

Explicación

Pregunta 71 de 127

1

If a table is extended but itself is not extending another table, it is called a ❌.

Arrastra y suelta para completar el texto.

child table

base table

key table

principal table

Explicación

Pregunta 72 de 127

1

Tables that exist in the base system are called:

Selecciona una de las siguientes respuestas posibles:

custom tables
core tables
child tables
parent tables

Explicación

Pregunta 73 de 127

1

Tables created by admins or developers are called:

Selecciona una de las siguientes respuestas posibles:

core tables
child tables
custom tables
parent tables

Explicación

Pregunta 74 de 127

1

Complete the sentence. The ❌ provides a graphical representation of other tables related to a specific table.

Arrastra y suelta para completar el texto.

Relationship

Flow Designer

Banner Frame

Schema Map

Explicación

Pregunta 75 de 127

1

An ❌ is a security rule defined to restrict the permissions of a user from viewing and interacting with data.

Arrastra y suelta para completar el texto.

Business Rule

Access Control

Security Admin

Client Script

Explicación

Pregunta 76 de 127

4

Select the correct CRUD operations.

Selecciona una o más de las siguientes respuestas posibles:

Create
Delete
Done
Read
Close
Update (Write)
Read Only

Explicación

Pregunta 77 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

The ( Business Rules, Security List, Access Control List, Control List ) contains all of an instance’s Access Control rules. Users with the appropriate permissions can modify rules and their definitions.

Explicación

Pregunta 78 de 127

1

Complete the sentence. In order for a user to create or update Access Control roles, they must have the ❌ role.

Arrastra y suelta para completar el texto.

acl_admin

security_admin

admin

admin_security

Explicación

Pregunta 79 de 127

3

Select the correct ACL rule types.

Selecciona una o más de las siguientes respuestas posibles:

table.record
table.None
table.table
table.*
table.field

Explicación

Pregunta 80 de 127

1

This processing order ensures that users gain access to more general objects before gaining access to more specific objects.

Selecciona una de las siguientes respuestas posibles:

Security Evaluation
Access Control Evaluation
Control Rules Evaluation
Security Rules Evaluation

Explicación

Pregunta 81 de 127

3

Select the three correct answers. What types of permissions can be configured in an access control rule?

Selecciona una o más de las siguientes respuestas posibles:

Conditions
Roles
Tables
Script that sets the answer variable to true or false
Records

Explicación

Pregunta 82 de 127

1

An ❌ is a tool used to import data from various data sources, and map that data into ServiceNow tables.

Arrastra y suelta para completar el texto.

Transform Map

Data Source

Import Set

Target Table

Explicación

Pregunta 83 de 127

1

❌ are records in ServiceNow that contain information regarding an Import Set data source. You can import a file from a local source (i.e. XML, CSV, Excel) or from a network server by providing a path and authentication information.

Arrastra y suelta para completar el texto.

Import Set

Transform Map

Target Table

Data Sources

Explicación

Pregunta 84 de 127

1

The ❌ is an existing table in where the data will be placed, post-transformation.

Arrastra y suelta para completar el texto.

Import Set Table

Target Table

Custom Table

Transform Table

Explicación

Pregunta 85 de 127

5

Select the 5 types of Data Sources used to import data.

Selecciona una o más de las siguientes respuestas posibles:

JDBC
WORD
EXCEL
HTTP/FTP
HTML
XML
CSV

Explicación

Pregunta 86 de 127

1

A ❌ is a set of field maps that define the relationships between fields in an import set table and fields on a target table

Arrastra y suelta para completar el texto.

target table

import set

data source

transform map

Explicación

Pregunta 87 de 127

1

Coalescing a field means the field will be used as a unique key during imports.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 88 de 127

1

What is a Data Policy?

Selecciona una de las siguientes respuestas posibles:

Is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
Is a rule that is applied to a form to dynamically change information or the form itself.
It is used to add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Explicación

Pregunta 89 de 127

1

Which option allows you to update existing target table records when importing data from an import set?

Selecciona una de las siguientes respuestas posibles:

Import Set
Data Source
Coalesce
Mapping

Explicación

Pregunta 90 de 127

1

Which module is used as the first step for importing data?

Selecciona una de las siguientes respuestas posibles:

Load Data
Import Data
Transform Map
Data Source

Explicación

Pregunta 91 de 127

1

Is a series of tables and fields that contain all of the Configuration Items (CIs) controlled by your company, as well as their attributes and relationships.

Selecciona una de las siguientes respuestas posibles:

Access Control List (ACL)
Configuration Management Database (CMDB)
Configuration Items (CIs)
System Dictionary

Explicación

Pregunta 92 de 127

1

❌ can be tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services, and business services.

Arrastra y suelta para completar el texto.

System Dictionary

Configuration Management Database

Tables

Configuration Items

Explicación

Pregunta 93 de 127

1

The ❌ uses a concept of suggested relationships to help users see reasonable relationships between configuration items.

Arrastra y suelta para completar el texto.

CMDB editor

CI relationship editor

System editor

CI editor

Explicación

Pregunta 94 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

( Dependency Views, CI Relationship Editor, Map Icons, Schema Map ) graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.

Explicación

Pregunta 95 de 127

3

What are the three key tables in the CMDB?

Selecciona una o más de las siguientes respuestas posibles:

cmdb
cmdb_rel_ci
cmdb_view
cmdb_baseline
cmdb_ci
cmdb_server

Explicación

Pregunta 96 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

( Knowledge Content, Knowledge Management, Knowledge Editor, Knowledge Base ) allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.

Explicación

Pregunta 97 de 127

2

The Knowledge homepage displays knowledge articles and social questions (Q&A)
organized by:

Selecciona una o más de las siguientes respuestas posibles:

Knowledge Base
Tags
Articles
Category

Explicación

Pregunta 98 de 127

1

Knowledge Security:
❌ defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Arrastra y suelta para completar el texto.

HR Criteria

Knowledge Criteria

User Criteria

ACL

Explicación

Pregunta 99 de 127

1

Is a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks:

Selecciona una de las siguientes respuestas posibles:

Virtual Agent
Connect Chat
Agent Intelligence
Chat Boot

Explicación

Pregunta 100 de 127

1

Which role can manage multiple knowledge bases?

Selecciona una de las siguientes respuestas posibles:

admin_knowledge
knowledge_admin
knowledge_editor
knowledge_manager

Explicación

Pregunta 101 de 127

1

What access does a user need to be able to import articles to a knowledge base?

Selecciona una de las siguientes respuestas posibles:

Can contribute
Can't contribute
Can read
Can't read

Explicación

Pregunta 102 de 127

1

The ❌ is a robust ordering system for services and products offered by various departments for users.

Arrastra y suelta para completar el texto.

Service Portal

Maintain Items

Service Catalog

Record Producer

Explicación

Pregunta 103 de 127

1

Service Catalog Major Components:

❌ are the building blocks of the Service Catalog, including:
• Hardware
• Software
• Services

Arrastra y suelta para completar el texto.

Record Producer

Items

Variables

Flows

Explicación

Pregunta 104 de 127

1

Service Catalog Major Components:

❌ provide questions to help the requester specify what item, option, or service to order.

Arrastra y suelta para completar el texto.

Variables

Variable Sets

Order Guides

Record Producer

Explicación

Pregunta 105 de 127

1

Service Catalog Major Components:

❌ are a form that produces a record of tasks. It is also an interface used as an alternative to lists and forms.

Arrastra y suelta para completar el texto.

Record Producer

Order Guide

Item

Variable Set

Explicación

Pregunta 106 de 127

1

Service Catalog Major Components:

❌ assist customers in ordering a complete set of needed items and help users identify the item relationships.

Arrastra y suelta para completar el texto.

Record Producer

Variable

Variable Set

Order Guides

Explicación

Pregunta 107 de 127

1

Service Catalog Major Components:

Service Catalog variables are not global by default and provide options to tailor a catalog item to the customer's needs.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 108 de 127

5

The Service Catalog lets you attach variables either to a catalog item or to an execution plan. What are the five types of common variables?

Selecciona una o más de las siguientes respuestas posibles:

Multiple Choice
Checkbox
Interger
Select Box
String
Single Line Text
True / False
Reference

Explicación

Pregunta 109 de 127

3

What are the three tables used in the Catalog Items?

Selecciona una o más de las siguientes respuestas posibles:

REQ# Request [sc_request] table.
INC# Incident [incident] table
RITM# Requested Item [sc_req_item] table
SCTASK# Catalog Task [sc_task] table
PRB# Problem [problem] table
CHG# Change Request [change_request] table

Explicación

Pregunta 110 de 127

1

Which module is used to add, update, or remove catalog items?

Selecciona una de las siguientes respuestas posibles:

Item Variables
Maintain Items
Service Portal
Items

Explicación

Pregunta 111 de 127

1

Is a non-technical interface for building and enabling process automation capabilities, known as flows:

Selecciona una de las siguientes respuestas posibles:

Flow Designer
Flow Operator
Action Designer
IntegrationHub

Explicación

Pregunta 112 de 127

3

A trigger specifies the conditions of when a flow should be initiated. Triggers instantiate the flow and can be: (Select the three correct options).

Selecciona una o más de las siguientes respuestas posibles:

Record-based triggers
Spoke-based triggers
Schedule-based triggers
Application-based triggers
Table-based triggers

Explicación

Pregunta 113 de 127

1

Is a rule that is applied to a form to dynamically change information or the form itself, these determine what happens on the form, including: setting a field as mandatory, setting a field as hidden, setting a field as read-only. These are executed on the client side.

Selecciona una de las siguientes respuestas posibles:

Data Policy
User Interface (UI) Policy
Business Rule
ACL

Explicación

Pregunta 114 de 127

1

❌ add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Arrastra y suelta para completar el texto.

UI Actions

UI Policy

Client Script

Business Rule

Explicación

Pregunta 115 de 127

1

❌ make “real-time” changes to the appearance of the user interface, especially forms. Several types of scripts are supported:
- onSubmit():
- onChange():
- onLoad():

Arrastra y suelta para completar el texto.

Business Rule

Data Policy

Client Scripts

Record Producer

Explicación

Pregunta 116 de 127

1

A ❌ is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried. These run on the server side.

Arrastra y suelta para completar el texto.

UI Policy

Client Script

Business Rule

Data Policy

Explicación

Pregunta 117 de 127

1

What is the language used for scripting in ServiceNow?

Selecciona una de las siguientes respuestas posibles:

Phyton
C++
Java
Javascript

Explicación

Pregunta 118 de 127

1

What provides additional functionality within an instance?

Selecciona una de las siguientes respuestas posibles:

Business Rule
Plugins
Client Script
UI Actions

Explicación

Pregunta 119 de 127

1

Does a business rule run on the client side or the server side?

Selecciona una de las siguientes respuestas posibles:

Client
Server
Both

Explicación

Pregunta 120 de 127

1

Is a group of customizations that can be moved from one instance of ServiceNow to another.

Selecciona una de las siguientes respuestas posibles:

Customer Update
Update Set
Data Source
Import Set

Explicación

Pregunta 121 de 127

1

It is recommended to using the Default Update Set for moving customizations between instances.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 122 de 127

6

Select the correct answers. What is captured in an Update Set?

Selecciona una o más de las siguientes respuestas posibles:

Business Rules
New Data Records
Client Scripts
New Users and Groups
Report Definitions
Modified Data Records
Fields and Tables
Published Workflows
Tasks
Roles

Explicación

Pregunta 123 de 127

3

What are the three steps for applying an Update Set to an instance?

Selecciona una o más de las siguientes respuestas posibles:

Retrieve
Upload
Import
Commit
Preview

Explicación

Pregunta 124 de 127

1

Selecciona la opción correcta del menú desplegable para completar el texto.

( Now Learning, Data Source, Record Producer, IntegrationHub ) provides a single solution to quickly integrate with third party services to build and share content.

Explicación

Pregunta 125 de 127

1

Homepages are not automatically included in an Update Set, but can be manually added.

Selecciona uno de los siguientes:

VERDADERO
FALSO

Explicación

Pregunta 126 de 127

1

	Creado por Rolando Sanchez hace alrededor de 5 años

CISA Digital Technologies Test sobre ServiceNow Fundamentals - Orlando Version, creado por Rolando Sanchez el 14/11/2019.

ServiceNow Fundamentals - Orlando Version

Pregunta 1 de 127

What is ServiceNow?

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 2 de 127

What is Now Platform®

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 3 de 127

Select all the Now Platform® User Interface that are correct:

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 4 de 127

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can: - Search for articles, catalog items, records - Submit requests - Browse the corporate news feed, and more!

Selecciona uno de los siguientes:

Explicación

Pregunta 5 de 127

What is the format used in the URL of a ServiceNow Instance?

Selecciona una de las siguientes respuestas posibles:

Explicación

Pregunta 6 de 127

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 7 de 127

What is a user?

Selecciona una de las siguientes respuestas posibles:

Explicación

Pregunta 8 de 127

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Selecciona uno de los siguientes:

Explicación

Pregunta 9 de 127

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Selecciona una de las siguientes respuestas posibles:

Explicación

Pregunta 10 de 127

The Application navigator is a list of available applications and their corresponding modules.

Selecciona uno de los siguientes:

Explicación

Pregunta 11 de 127

Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Selecciona uno de los siguientes:

Explicación

Pregunta 12 de 127

The Favorites tab, represented by a star icon, displays items you have added as favorites.

Selecciona uno de los siguientes:

Explicación

Pregunta 13 de 127

Based on the image, select all types of common interfaces shown.

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 14 de 127

Selecciona la opción correcta del menú desplegable para completar el texto.

A role is a only permission collection of users group of people collection of permissions( only permission, collection of users, group of people, collection of permissions ) used to: • Grant access to applications and other parts of the platform, and • Assign security rights.

Explicación

Pregunta 15 de 127

Roles are represented by a record on the Role [❌] table

Arrastra y suelta para completar el texto.

Explicación

Pregunta 16 de 127

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Selecciona uno de los siguientes:

Explicación

Pregunta 17 de 127

What is the function of System Administrator:

Selecciona una de las siguientes respuestas posibles:

Explicación

Pregunta 18 de 127

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Arrastra y suelta para completar el texto.

Explicación

Pregunta 19 de 127

Rellena los espacios en blanco para completar el texto.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Explicación

Pregunta 20 de 127

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.