A comprehensive portfolio includes which of the following?
Examples of work completed in each course
Certificates or awards
Proof of the skills achieved
All of the above
According to the learning style inventory, which stage learners enjoy teaching others and working in groups and learn best when they can apply new information to real-world problems?
Stage 1
Stage 2
Stage 3
Stage 4
A person who shifts his or her weight when attempting to deal with conflict is exhibiting which of the following behaviors?
Assertive
Passive
Passive aggressive
Aggressive
Probably the most important asset a medical assistant can offer the employer is
teamwork
confidentiality.
credibility.
a good attitude
Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.
First statement is false, and second is true.
Both statements are true.
First statement is true, and second is false.
Both statements are false.
The needs we have as humans, at the most basic level, include
Love
Safety
esteem and recognition.
food and shelter.
The stage in Maslow’s hierarchy of needs in which we maximize our potential is
safety and security.
love and belonging.
self-actualization.
In the linear communication model, which of the following encodes the message?
Sender
Receiver
Feedback
None of the above
In Maslow’s hierarchy of needs, the fourth level relates to which of the following?
Self-actualization
Physical well-being
Self-esteem
Social needs for love
Which of the following can be a channel in linear communication?
Spoken word
Written message
Body language
E-mail message
In which of the following situations is it important to use more descriptive language when communicating?
Adolescent patients
Non-English-speaking patient
Patient with diminished hearing
Patient with a visual disturbance
The document that expresses the wishes of patients in case of terminal illness or an accident after which patients cannot express their wishes is called a
power of attorney.
will
DNR order.
living will.
An informed consent form must address which of the following?
Risks and benefits of the procedure
Reasonable alternatives to the procedure
Risks and benefits of not performing the procedure
Criminal law governs violations of the law that are punishable as offenses against
individuals.
the state or government.
corporations.
groups
Local governments create and enact
precedents.
acts.
ordinances
Which of the following is not a requirement for a valid, legal contract?
The contract must include manifestation of assent.
All parties must have the legal capacity to enter into a contract.
The contract must be in writing.
The improper performance of a lawful act is called
nonfeasance.
feasance.
misfeasance.
malfeasance.
The failure to perform an act that should have been performed is called
Which of the following is not one of the four Ds of negligence?
Duty
Deposition
Dereliction
Damages
The first step in the five-step process of ethical decision making is
gathering relevant information
determining the ethical approach to use
exploring the practical alternatives.
identifying the type of ethical problem.
The earliest written code of ethics was
Percival’s Code of Medical Ethics.
the AMA Code of Ethics.
the Code of Hammurabi.
the Oath of Hippocrates.
An application program is software that is designed to
perform a variety of tasks, such as word processing, database functions, and patient billing.
provide the computer with a set of basic instructions for executing other programs.
interpret the program instructions
