Basic torts relating to businesses often involve disputes concerning.

A primary responsibility of administrative law is to

Which type of hotel security standard involves employing armed security guards in high-crime areas?

Products that go straight from producers to consumers are using __________ channels of distribution.

The dealers who are authorized by manufacturers to distribute the manufacturers' products are the ones
who usually are negatively affected by

What is an effective technique for employees to use to extract relevant information from written
materials?

What is an effective way to support and encourage someone who is talking to you?

An important guideline for effective listening is to

What is the most appropriate closing to include in a response to a customer's e-mail inquiry for product
information?

Why is it often important to take notes during meetings or presentations?

When writing a business report, Thomas might check his writing and style manual to determine the

Which of the following components of a business letter includes the date:

Which of the following is the most appropriate method for supervisors to use when communicating about
personal or confidential issues with individual employees:

While working as a motel desk clerk, you have directed newly registered guests to an occupied room.
The guests return to the front desk rather upset. You should immediately

A good way for salespersons to prevent customer complaints is by

What is an important aspect of a customer-centric business?

Transportation routes, rates, and services may all be regulated by

When Angela spent her birthday money on a designer handbag, the opportunity cost was

What usually results when business operations and procedures are efficient and economical?

Which business activity provides the connecting link between the business and its customers?

Which of the following is an advantage of using the divisional organizational structure:

The freedom to compete is a characteristic of businesses that operate in a(n)

Research and development speed up production by

Megan is a computer sciences specialist looking for a job while the economy is experiencing a recession.
She interviews for two jobs: one with a well-respected firm that has been around for 20 years, and
another with a firm that in six months will open its doors for the first time. Which of the following is NOT
an advantage of taking a job at the new company:

Which of the following factors can lead to a lower standard of living for all Americans:

Why is cheating unfair to the one who cheats?

Self-control can help you to enjoy greater professional success by helping you to avoid

Admitting that you made a mistake can be difficult because making a mistake is so

Considering your words carefully before saying them is known as

Which of the following is evidence that diversity cannot be avoided:

An activity that helps you prepare your responses to different negotiating styles is called

Which of the following is an example of a conflict response mode:

Which of the following will help you to be a good team member:

What is the “Plan B” for a group trying to reach a consensus?

Every year since she was born, Sophia's grandparents invested $100 on her birthday. Sophia is now 18
and the investment has grown large enough to pay for most of her college expenses. Her grandparents
explain that this is because her money has grown in two ways: by earning interest, and then by earning
interest on that interest. This is an example of

Using a credit card is

Why is it important to read and reconcile bank statements?

One way to reduce the risk of identity theft is by

Since Logan is willing to accept a moderate or high risk in exchange for the potential of a moderate or
high return, he should invest his funds in

Buying insurance is one way that businesses manage

Accounting software applications facilitate a business's ability to efficiently track income and expenses,
manage inventory, and

Interest a business earns from its bank accounts is included in which category of the income statement?

A tool that businesses can use to orient new employees is a(n)

How could the corporate headquarters of a national restaurant chain use the U.S. Census data that it
obtained online?

Rochelle is conducting telephone interviews to determine the demand for a new water park in the
Nashville area. To more effectively sequence her questions based on the respondents' answers to earlier
questions, Rochelle should use __________ software.

Which of the following would best enable a hotel to assess its business guests' ongoing behavior:

Calculate the range if 30 customers visit a business two times a month, 45 customers visit the business
three times a month, 55 customers visit the business four times a month, and 20 customers visit the
business five times a month.

When citing research findings during an oral presentation, the presenter should make sure that the
information is

What marketing function directly affects how well a product will sell and the amount of money the
business will make?

A person who promotes Walt Disney theme parks is marketing a(n)

One of the main purposes of target marketing in the travel and tourism industry is to

What portable device can businesspeople use to store electronic documents, so they can later retrieve
them from other computers?

What is an advantage to a company that effectively manages its business information?

Which of the following is an important component of computer systems:

Which of the following is true regarding most word-processing computer applications:

What is an important consideration when selecting graphics and posting them on a business's website?

To increase efficiency among channel members, which type of software allows for the secure transfer of
information via the Internet:

A new law was passed that affects the type of personnel records Germaine must keep at his financial
services company. This is an example of which influence on the selection of records that businesses
keep?

Cultural

Health and safety regulations in business usually require businesses to

Which of the following is a technique that employees can use to help prevent accidents in the workplace:

Which of the following is NOT something you need to complete your project:

A project manager may schedule a meeting with his project team when closing the project to

Claire is responsible for maintaining an inventory of routine office supplies for a small business. To
determine the optimal level of inventory of each item to keep on hand, Claire should consider the

What is one of the most important components of the production process?

Which of the following is an example of a quality control method used in the workplace:

When a purchasing agent ordered products for a national park's gift shop, s/he agreed to the terms
F.O.B. destination. What can the purchasing agent expect as a result of these terms?

Which of the following instructions should the manager stress during security training as the business's
main objective during a robbery:

Which of the following is a true statement about sleep:

Which of the following techniques for developing ideas is especially useful for project planning:

Which of the following is not a time waster:

What should individuals take into consideration when researching employment opportunities in business?

Which of the following would indicate that a job applicant is more likely to make mistakes on the job:

To take advantage of work-related networking opportunities, a businessperson might benefit by

Melanie recently graduated from college with a degree in hospitality management and has good
organizational, communication, and management skills. Melanie enjoys traveling, sailing, and planning
social events. Which of the following jobs in the hospitality and tourism industry best matches Melanie's
skills and interests:

What is the typical effect of an economic slowdown on the hospitality industry?

Because of regular changes in the supply of and demand for hotel rooms, prices for rooms are often

A representative from a local distributor shows you calendars featuring photos of the most scenic
locations within the community, a board game developed by the local chamber of commerce, a Fourth of
July banner, and a holiday ornament designed by senior citizens. If your Welcome Center specializes in
selling community-based products that can be promoted throughout the year, which would you buy?

Which of the following is an example of a product in the travel and tourism industry:

To inspect and evaluate the available colors and quality of a vendor's table linens firsthand, a resort's
purchasing manager might ask the vendor to provide

Buyer Jones is negotiating a contract to purchase a large quantity of products from Seller Brown. There
are several things Jones wants Brown to agree to before Jones will agree to buy. What is this buyer
asking for?

One reason why it is important for a business to be involved in community activities is because this
involvement often

Four Seasons Hotels and Resorts, which prides itself on its extensive collection of art and artifacts, has
created a series of audio programs featuring discussions with art experts about works of art found at Four
Season Hotels and Resorts around the country. These recordings, available in several different formats,
are available for download at the company's website. Which of the following terms best describes these
audio programs:

A business that asks customers to forward an email to their friends or associates is engaged in

What type of mobile-gaming application is likely to appeal to NASCAR fans?

Why would a graphic designer for an amusement park find the color image of the park on a computer
screen to be different from the park's actual color?

Following a stay at a beach resort, a guest wrote a positive review of it on the Orbitz website. This is an
example of a(n)

In a movie that's about to be released, the main actors stop their car in front of a billboard for
InterContinental Hotels. For the audience, this is an example of

Which of the following is most likely to be characteristic of an effective advertising headline: