There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
Not Hearing
Hearing Feelings
Therapeutic Listening
Hearing Content
Environmental noise and internal noise can effect which level of communication?
Level 2 - Hearing Content
Level 1 - Not Hearing
Level 4 - Therapeutic Listening
Level 3 - Hearing Feelings
Paraphrasing happens in Level 2 of communication: Hearing Content.
An empathic response is the most powerful communication tool available.
Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
You have the time to listen to a length conversation
You are negotiating or mediating a conflict
You truly value your relationship with the other person
You feel sorry for the person
In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
20 %
75 %
80 %
100 %
All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
Mediators often practice Level 4 of communication: Therapeutic listening
Having no interest in the subject another person is talking about is an example of what type of internal noise?
Indifference
Differing Beliefs
Reaction to a threat
Special Circumstance
"Please." Is an example of what part of a message?
Content
Relationship
Feeling
The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.
