The most important category of customer requirement is
constraints
functional performance
appearance
reliability
All of the following are types of customer requirements except
robustness
strategy
ease of use
geometry
The performance of a product in spite of variations in its material properties, how it is manufactured, or how it is used is called
maintenance
human factors
The secret to the successful solution of a design problem is a sound...
project plan
concept design
design variable
formulation
Assesment of competitive products are called...
focus groups
observation studies
market studies
benchmark studies
Measures that help us quantify how well a product performs, customer and company requirements are called
importance weights
engineering characteristics
variables
Restrictions on the function or form of a design candidate are called...
Customer satisfaction curves tend to fall into the following types except...
more is better
target is better
benchmark is best
less is better
An estimate of how well an engineering characteristic fullfills a customer expectation is called...
goodness unit
constraint
customer satisfaction
parameter
According to the Time magazine survey, a quality product is one that works as it should, lasts a long time, and is...
reliable
easy to maintain
durable
low cost
An engineering design specification includes the following except...
demographics
The House of Quality (HoQ) for product planning includes all of the following except...
sales volume
customer requirements
benchmark performance
Information sources include
surveys
literature
Customer satisfaction curves illistrate the relationship between the customer satisfaction and the ...
profit
function
Constraints can be all the following except...
explicit
illicit
restrictions on form and function
implicit
