Which of the following is the definition of an ST fiber connector?
Synthetic Tip
Standard Tip
Steel Tip
Straight Tip
Customer satisfaction is best achieved by:
never minimizing the customer’s problems.
being defensive.
talking to coworkers while interacting with customers.
being judgmental.
SCSI hard drives can spin at a maximum speed of:
5,400 rpm.
7,200 rpm.
10,000 rpm.
15,000 rpm.
Which of the following video connectors can display the HIGHEST resolution?
Composite
HDMI
VGA
S-video
While attempting to resolve an issue, a customer talks to the technician about a recent activity that has no relevance on the repair. Which of the following is the MOST appropriate response?
Ask the customer for a timetable about recent activities.
Let the costumer complete their statement and then continue resolving the issue.
Document the customer’s statement and continue resolving the issue.
State that the activity is not relevant to the repair and continue resolving the issue.
Which of the following is MOST likely used at a large company? (Select TWO).
Windows 7 Home Premium
Windows 7 Professional
Windows XP Professional
Windows 7 Starter
Windows Vista Home Premium
Hubs, switches, routers, VoIP phones and NIC cards all have which of the following out of the box?
PS/2 port
IP addresses
MAC addresses
Which of the following is a best practice when applying thermal paste?
Follow the CPU manufacture’s guidelines and apply the correct amount of thermal paste.
The more thermal paste applied, the better.
Use as much as desired, as long as it is the most popular thermal paste.
The less thermal paste applied, the better.
Which of the following is an example of an APIPA address?
10.20.30.40
169.254.43.40
172.30.22.159
192.168.23.110
A supervisor has asked a technician to configure some Windows 7 PCs with some pre-established shared printers. The printers are all accessed via a wireless network. Where would a technician go in Windows 7 to add these printers?
%SystemDir%\Resources
Enter the paths to the printers in the Registry.
Start >Devices and Printers >Add a printer
Start >Devices and Printers >Add a Device
A technician is deploying Windows 7 in a company. The supervisor wants to ensure that greatest flexibility is provided for the employees when printing. Which of the following lists defines all of the supported Windows 7 interfaces?
USB, Network, LPT, and Wireless
USB, IR, Bluetooth, and Network
IR, LPT, and USB
IR, LPT, Network, USB, and Wireless
A custom configured PC with surround sound audio, HDMI output, and a compact form factor would be MOST suited to which of the following applications?
Thick Client
Gaming PC
Audio / Video Editing Workstation
Home Theater PC
Which of the following network types would be MOST likely used on a high school campus?
MAN
LAN
PAN
WAN
A laptop docking station does which of the following?
Allows the user to synchronize mobile devices without additional hardware
Allows the user to connect one device to a monitor, network drop, and USB printer
Allows the user to connect wireless devices more efficiently
Allows the user to protect sensitive data more effectively
Which of the following wireless encryption technologies is the WEAKEST?
WPA2
WEP
WPA
TKIP
Which of the following does PXE use?
USB
DVD-ROM
CD-ROM
NIC
Which of the following application stores are compatible with iOS?
Android Market
Windows Marketplace
App Store
Amazon Appstore
A company would like to increase the security on their company’s smart phones. Which of the following should be configured to ensure information stored on a smart phone can be removed if it is lost or stolen?
Username and passwords
Remote wipe
Strong password complexity
Failed login attempts restrictions
Which of the following disk defragmentation command line options is used to perform operation on ALL volumes in Windows OS?
/A
/C
/H
/E
A technician just finished removing spyware from a computer and now they are not able to connect to any websites. Which of the following is the MOST likely cause?
Automatic configuration
Network card driver is damaged
Proxy settings
The Internet is not functioning
Which of the following network devices allows for full-duplex communication?
Hub
Bridge
Switch
Firewall
A customer reports that their computer crashes during usage. Which of the following is a common acronym used to describe this condition?
RAID
VPN
BSOD
Software threats to a computer are commonly referred to as:
device drivers.
malware.
biometrics.
SOHO.
Which of the following user accounts has the LEAST access privileges?
Standard
Guest
Administrator
Power
A user wishes to secure their tablet from unauthorized access. The BEST option is to:?
enable RFID authentication.
establish a remote wipe policy.
setup a strong passcode.
establish strong email passwords.
Which of the following is MOST likely an advantage that a tablet has over a laptop PC??
A tablet is easily upgraded.
A tablet is lightweight.
A tablet has a larger screen.
A tablet can natively run most software.
Question 12 Which of the following is a common type of biometric authentication on a laptop? (Select TWO).?
Facial recognition
Blood sample
Retinal
Voice recognition
Fingerprint
A user calls about their workstation not powering on in the morning. According to the troubleshooting theory, which of the following steps should the technician perform NEXT??
Document the resolution to problem.
Purchase the appropriate replacement part.
Verify that the workstation is able to boot up.
Ask the user about any previous changes.
A customer wants games from their child’s Windows XP computer removed. Which of the following is the BEST way to accomplish this task?
Control Panel > Game Controller > Select controller > click Remove
Control Panel > Administrative Tools > Computer Management
Control Panel > Add/Remove programs > Add/Remove Windows Components > select Accessories and Utilities > uncheck Games
Programs menu > Right click Games > select Properties > select the Hidden check box
Which of the following should be performed regularly in order to help restore a computer’s data after a hard drive failure??
Windows Memory Diagnostics
Factory Restore
System Restore
Scheduled Backups
