All users who run a report at the same time will see the same information?
How many questions can be put into a single dashboard?
15
30
25
10
20
Exporting data from a report with the "Export Data" button will retain the report formatting.
You want the data from a report that you are viewing to be saved in a .CSV file. What button would you press to accomplish this?
Save As
Convert Data
Export Details
Printable View
A dashboard on your Home page will refresh when you login to Salesforce.
Who can modify access to report folders? (Select all that apply.)
Users with "Development Mode" selected
Users with "Modify All Data" permission
Users with "Manage Public Reports" permission
Marketing Users
System Administrators
Roll Up Summary fields allow you to perform which operations?
Max
Sum
Min
Mode
Count
Average
If you would like a report to be emailed to a user, the report must be in a public folder
An Administrator can perform which of the following reporting tasks? (Select all that apply.)
Schedule a report to be run a week from today
Schedule a report to run on Fridays for the next four weeks
Schedule a report to be run based on the time zone of the report recipient
Schedule a report to be emailed to users in different time zones
What are the available dashboard component types?
Table
Scatter
Metric
Chart
Gauge
Bubble
What types of charts can a Chart dashboard component display? (Select all that apply.)
Control
Area
Line
Vertical Column
Horizontal Bar
A sales person wants to create a dashboard to see how his sales numbers are compared to his peers. What permissions does the sales person need to accomplish this?
Customize Application
Manage custom report types
Modify all data
View all data
Manage dashboards
A visualforce page may be used to customize the look of an article type?
A category group can have how many levels of categories?
3 levels
10 levels
2 levels
5 levels
Solution profile permissions affect access to knowledge articles.
If an article does not receive a new vote in 15 days, the rating moves in which direction?
Towards 5 stars
Towards 3 stars
Towards 2 star
Which is true about article types?
Article types may only be assigned to one channel
Article types may include attachments
Article types are usually short HTML documents
Two article types must be created to enable knowledge
Article types should enable actionable content
The org wide default is set to Use. All sales reps will be using price lists on their Opportunities. However, Domestic sales reps should not access International Price Lists. What is the first step you would do?
Create different record types for domestic and international opportunities
Create sharing rules for domestic and international price lists to share with their respective groups
Create different record types for domestic and international price lists
Change the org wide default to no access. Then, manually share the appropriate price books with the appropriate users
What steps must be done before setting a list price for a product?
Define a product's standard price
Create a product
Your company sells subscriptions to socks. The customer pays one time for the year, and they receive a new pair of socks each month. what type of product schedule would you create for this?
Shipment, quantity, and revenue schedues
No schedules are required
Revenue schedule
Shipment schedule
Quantity schedule
What is the third step in managing products and price books?
Create product
Set list price
Create custom price book
Define standard price
When should you use "No Access" as the org wide default on price books?
When you only want selected users to access specific price books
When you do not want customer portal users to access price books
When you want sales groups to share price books
Which statement about custom summary formulas in reports is true? (There are two correct answers.)
Custom summary formulas can reference another custom summary formula
Reports can be grouped by a custom summary formula result
Custom summary formulas can be used in a report built from a custom report type
Custom summary formulas can reference a field within a report
Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
Create a lookup field from the manufacturer object to the model object
Create the manufacturer field as a dependent picklist and the model as a controlling picklist
Create the manufacturer field as a controlling picklist and the model as a dependent picklist
Create a multi-select picklist field that includes both manufacturers and models
Sales representatives at Universal Containers need assistnace from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Enable sales teams and allow users to add the product manager
Use similar opportunities to show opportunities related to the product manager
Enable account teams and allow users to add the product manager
Notify the product manager using opportunity update reminders
What should a system administrator use to disable access to a custom application for a group of users?
Page layouts
Profiles
Web tabs
Sharing rules
What should a system administrator consider before importing a set of records into Salesforce? (there are two correct answers)
Currency field values will default to the personal currency of the record owner
The import file should include a record owner for each record
Data should be de-duplicated in the import file prior to import
Validation rules are not triggered when importing data using the import wizard
What permission do you need to create custom objects?
Create and customize objects
Modify all
Customize application
Edit fields
How many standard and custom fields can be tracked on each object?
50
If two custom objects have a parent-child lookup relationship, the child object is automatically deleted when the parent object is deleted.
The value of rollup summary field is updated when the record containing the RSF is viewed.
What account permissions are required for a user to convert a lead into an account?
Read
Delete
Create
Edit
Modify All
View All
Permission sets can control access to which of the following settings? (There are two correct answers)
Record types
Visualforce page access
Desktop client access
Field permissions
Assigned apps
What standard profile can import leads?
Marketing user
Standard user
Solution manager
Contract manager
Sales user
Where would a Salesforce administrator enable the "Enhanced Profile List Views" functionality?
Setup --> Customize --> User Interface
Setup --> Security Controls --> User Settings
Setup --> Manage Users --> Profiles
Setup --> Security Controls --> Profile Settings
User records can be deleted from Salesforce
Standard profiles can be modified to meet various business requirements
Which step should an administrator do before performing the mass transfer approval process?
Ensure the new user has the required permissions
Deactivate the approval process rule
Add the approval history related list to the new user's page layout
Clear pending approval requests from the user's queue
Unlock pending approval requests
Identify the workflow actions (there are two correct answers)
Create a task
Delete a record
Update a field
Create an inbound message
Create a mobile alert
Who can approve or reject requests?
A user or queue that the approval request submitter chooses
Any combination of users and related users (users listed in a standard or custom field on the submitted record) specified by the administrator
A user listed in the manager standard field on the submitter's user detail page
A queue specified by the administrator
A user listed in a custom hierarchy field on the submitter's user detail page
When can time triggers be added to a workflow rule? (there are 3 correct answers)
When the rule does not assign a task to empty profiles, roles, or groups
When the rule does not have pending actions in the workflow queue
When the rule does not reference a date in the past
When the rule criteria is not set to every time a record is created or edited
When the rule is inactive
When a workflow task is assigned to a role containing more than one person, who is assigned the task?
The owner of the record that triggered the task
The person who triggered the rule
What are the two main parts of a workflow?
Tasks and Actions
Actions and Time Triggers
Rules and Actions
Time Triggers and Rules
Email Alerts and Field Updates
When are workflow rules evaluated?
After a record is deleted
When a record is cloned
Before a record is created
When a record is created or updated
An approver's delegate has the authority to approve a request.
When workflow tasks are assigned to an empty role, where are those tasks reassigned?
Salesforce limits the number of times triggers can execute per hour. What is the limit for Enterprise Edition
250
500
1000
5000
Email alerts cannot be created for workflow rules on activities
When are workflow rules processed?
After system validation rules
After escalation rules
After database commit
After parent rollup summary formula value updated (if present)
After assignment rules
After auto-response rules
An email approval request cannot be forwarded and answered from another email account
Which of the following are places folders are used?
Opportunities
Reports
Dashboards
Contacts
Email Templates
Accounts
A user can only report on information they have "read" access to.
What type of relationship do solutions have to cases?
Lookup
One to many
Master-detail
Many to Many
What is the maximum number of external id fields allowed on a single object?
1
4
5
3
2
Which of the following are standard Salesforce.com objects?
Support
Marketing
Leads
Dashboard
Service Addresses
Unmanaged packages from the AppExchange cannot be upgraded by the publisher.
The profile of the record owner is what determines access to that record for the rest of the organization via sharing settings,
Validation rules are created per object.
Data validations are enforced whenever a record is saved, including data loader, mass transfer records, and importing records.
Which types of rollup summaries exist?
Difference
You can change general user permissions on a standard profile.
How many steps will be created when using the jump start wizard?
What types of relationships exist between objects?
Many to many
Outer joins
One to one
Inner joins
Self relationship
Master detail
Which report types provide totals for each section of sorted data (rows)?
Matrix
Tabular
Summary
A standard user will never have permission to view the administrator's dashboard.
Grant access using hierarchies cannot be disabled for standard objects.
What is automatically created when a lead is converted?
An account, an opportunity, and a quote
An account, a contact, an opportunity, and a quote
An account, a contact, and an opportunity
An account and a contact
Only an account
An account and an opportunity
How many days will the recycle bin hold records before they are automatically deleted permanently?
60
90
No limit
How many standard profiles exist?
8
6
What is the maximum number of non-Salesforce users the case escalation functionality can send emails to?
If you have 3 lead assignment rules set up, and none of the rules are met, who is the lead assigned to?
The "assign to" user associated with the last assignment rule
The lead is not assigned
The "assign to" user associated with the first assignment rule
The default lead owner
What content is available via the self-service portal?
Cases can be viewed
Accounts can be browsed
Solutions can be browsed
Events can be created
Opportunities can be created
Cases can be logged
Activities can be shown
Emails can be sent
The detail object of a master-detail relationship cannot also be a master object of another relationship
What is the maximum number of master-detail relationships a detail record can have?
What are the three approval process completion types?
Submitted
Cancel
Escalate
Approval
Recall
Rejection
Pending
Which of the following are company wide settings?
Object level security
Enable collapsible sections
Field level security
Show quick create
Tab visibility
Enable inline editing
Sharing rules per object can grant access beyond the default sharing sections
"Run reports" permission is required prior to running a standard report
Once you have changed to a custom fiscal year you cannot revert back to the standard fiscal year setting
Which of the following objects may have sharing rules
Forecasts
Products
Campaigns
Solutions
Custom Objects
Which of the following are workflow actions
Update field
Send outbound message
Create task
Create a record
Send email
Send text message
Launch web page
The Client Management feature is free, but is enabled by request only
Multiple currencies can only be enabled by a request to Salesforce support.
Which of the following are dashboard component types?
Custom S-control
Page block
Graph
Apex
When using the territory management feature, multiple forecasts can be created per user per territory.
Tasks and events use a single date entry.
Which report types support graphs?
What determines which object types are selectable by the user in the Salesforce console?
Page layout
Mini page layout
Detail display
Field history tracking cannot be enabled for custom objects.
Which of the following are controlled by the user's profile?
Fiscal year
Tabs shown
IP restrictions
Login hours
Administrative and general user permissions
Default time zone
In which scenarios will the sharing button appear?
When the sharing model for the object is read/write
When the sharing model for the object is private
When the sharing model for the object is read only
When advanced currency management is enabled Salesforce automatically updates exchange rates on a daily basis.
Which of the following are custom field types?
Auto number
Date
Hyperlink
Float
Boolean
Date/time
Profile settings do not override the organization's sharing model
Which of the following are related lists directly associated with the user record?
Queue membership
Cases
Personal groups
Managers in role hierarchy
Which statement below is true regarding field dependencies?
You can have many dependent fields, but only one controlling field
You can only have one dependent field and one controlling field
You can only have one dependent field but many controlling fields
You can have many dependent fields and many controlling fields
By default, search results are limited to records owned by the logged in user
Time-based workflow actions are immediately removed if the record is modified and no longer meets the criteria.
For each and every record there is one and only one record owner
What is the maximum number of records supported by the web-based data import wizard?
10,000
100,000
no limit
1,000
50,000
1,000,000
Which of the following is NOT a result of creating a custom object tab?
Enable search results for the custom object
Object reports are added to the dashboards
Set the color scheme for the page layout of the icon
Set the icon that represents the object
Enable the object as an option in the "Create New..." menu
Which of the following are ways to login through the Salesforce API
Web browser
Connect for lotus notes
Data loader
Outlook
When creating a custom report type, if account is your primary object then you can link to contacts and opportunities
Which of the following statements are true regarding custom objects and fields?
Custom fields always have "__c" appended to the API name
Custom relationships always have "__r" appended to the API name
custom fields always have "__f" appended to the API name
Custom objects always have "__c" appended to the API name
Custom relationships always have "__c" appended to the API name
Custom objects always have "__o" appended to the API name
Updating the currency locale will automatically update opportunities, forecasts, and any custom currency fields
Time-based workflow actions can not be used when the workflow rule criteria is set to "every time a record is created or edited"
On the reports tab, when you click "Find reports" only custom reports are listed
A formula field can pull data from any field on a record that is linked via a lookup relationship
Which of the following are standard Salesforce.com applications?
Salesforce Automation
Documents
Ideas
Content
What is the maximum number of campaign hierarchies allowed?