1. KCB customer can register him/herself in mobi banking through ;
a) Fill online request form available in KCB website
b) Register through an ATM machine
c) Visit any KCB branch to fill the request
2. As soon as the customer is connected to mobile banking ;
a) Will receive a sms informing him his 5 digits password
b) Will receive a sms informing him his 4 digits password
c) Will receive a sms informing him his 3 digits password
3. How to access the mobi banking menu
a) *150* 00#
b) *150*44#
c) *150*22#
4. With KCB mobi you will be able to do all the functions mentioned below except
Personal loan application
Cheque book ordering
Transfer from one KCB account to another
5. What to do when someone forget his mobi password
a) Call customer care number to get a new password
b) Visit KCB branch to request for a password reset
d) Can reset him/herself on his mobile
6. How much does it cost to buy airtime using mobile banking
a) Tzs. 500/=
b) Tzs. 1000/=
c) No charges
d) Tzs. 200/=
7. How much does it cost to transfer from account to wallet (mobile money e.g. Tigo Pesa, Airtel money and Mpesa)
c) Tzs. 200/=
8. How do I enable SMS alert on Mobi menu;
(a) Go to menu then other/huduma services/huduma za kibenki/enable
(b) Other services\banking services\enable alert\credit/debit\choose amount
(c) Go to KCB malipo
9. Where the intra bank transfer menu is ?
(a) KCB malipo
(b) Fund transfer
(c) Balance enquiry
(d) Agency service
How do I download mobi apps;
(a) https://mobile.banking.app
(b) Htts://mbanking.kcbbankgroup.com
(c) https://mbanking.kcbbankgroup.com
1. I-Bank Business customers verify their access using ;
a) 5 digit password sent on their mobile / email
b) The physical token which generates one time password
c) A password given to them by bank officer
2. If I forget my password can I reset my I-Bank password by
a) Resetting my self-using self /online reset
b) Visiting KCB branch to reset
c) Call / or write to customer care
3. The following function are available under account information menu ;
a) Balance Overview and account statement
b) Balance overview and fund transfer
c) Fund transfer and authorization
4. I can change my user ID using;
(a) Using the tool menu
(b) User tool/change user login
(c) Account information menu
6. Which transfer are found on transfer menu
(a) Within KCB and local banks
(b) Swift
(c) RTGS
(d) All of them
17. To join internet banking service you need to Contact your nearby KCB branch to fill the forms and immediately your profile will be created
2. Can I view previous payments I have made on Internet Banking
3. Do I have to use computer to access internet banking service
4. Customers using Internet Banking are be charged monthly access fee
5. Fees charged for fund transfers depending on amount, and inter-bank charges
