what is the definition of workflow?

what is workflow analysis?

Define Process redesign ( workflow engineering)

what are the three levels that workflow occurs?

T/F - workflow steps always occur sequentially?

T/F - Workflow steps occur through space and time

what aspects of work are captured in workflow analysis?

Name 2 types of data collection in workflow analysis?

define the Hawthorne effect?

What is Grounded theory of workflow anaysis?

Why is Grounded theory a good method for workflow analysis?

Define Deductive analysis?

Define Inductive Analysis?

define usability?

what are the 5 attributes of usability for an information system?

In a process map what do circles, diamonds, and boxes represent?

What does each swimlane represent in a swimlane diagram?

What are swimlane diagrams good for in workflow analysis?

What is Workflow re-engineering?

List models of process redesign?

describe the steps of workflow analysis?

List reasons workflow reengineering fails ?

Define change Management?

What do change management theories focus on ?

What does change analysis assess?

What is PRECEDE-PROCEED change theory?

What is preced-proceed change management theory used for?

what does PRECEDE stand for

what does PROCEED stand for?

what are 5 subphases of PRECEDE change analysis?

What are subphases of PROCEED

define Social influence?

what is conformity?

define compliance?

Define Obedience?

What is the social influence model of technology adoption ?

what are the 4 social computing phenomena?

What is Complex Adaptive Systems theory for change?
also called complex theory or systems theory

what is diffusion of innovation theory?

what are 5 most influential characteristics of innovations for affected end-users?

List to phases of Kubler-Ross grief cycle?

what is Lewin's change theory?

What are three phases of change in Bridge's Transition theory?

what are the 4 most common reasons for resistance to change in IT?

What are ways to deal with resistance?

how do you choose the strategy with resistance

List top barriers to adoption of new IT systems?

List top Facilitators of IT System adoption ?