"Hello, I ordered a limited edition item from your website a few days ago, but I received an email saying that it's no longer available. I was wondering if I could get a refund or an alternative item?"

"Sure, it's 12345."

"I appreciate the offer, I would like to try the similar item at the discounted price."

"That sounds good, thank you."

"No, that's everything. Thank you for your help and prompt resolution of this issue."

"Sounds good, thank you again."