What is the buying and selling of goods and services over the internet?
E-business
E-commerce
What are four primary drivers of supply chain management?
Facilities
Invisibility
Transportation
Business Intelligence
Inventory
Information
What are the 3 primary components an organisation should consider when determining its facilities strategy?
Capacity
Transport
Location
Route
Cost
Operational design
Safety inventory is:
Extra inventory held in the event that demand exceeds supply
Average amount of inventory held
How many Core ERP Components are there?
2
3
4
How many Extended ERP Components are there?
Programs:
A set of instructions for computers
A set of instructions for people
Sensitivity Analysis:
Find out how many tables would need to be served to increase profit by 10%
Checks if changing the number of items on the menu would have a big effect
Goal Seeking:
Find out how many tables would need to be served to increase profits by 10%
Investigates what if restaurants opened seven instead of six days a week
What-If Analysis:
Operational CRM:
day-to-day front office operations
back operations, does not deal directly with customers
Analytical CRM:
Two of the most important aspects of supply chain management are:
procurement
visibility
ERP
logistics
Acronym for the 5 characteristics of high quality information:
TUPAC
TUACC
A competitive advantage is
a product or service that an organisation's customer's place a greater value on than similar offerings from competitor's.
a product or service an organisation's customer's place less value on
DSS:
is a type of Operations Support System and stands for Decision Support System
is a type of Management Support System and stands for Decision Support System
Data is
context independent
context dependent
How many e-business models are there?
5
Metadata:
provides details about data
provides data
Cluster Analysis, Association Detection, and Statistical Analysis are all forms of data-mining
SRM, PRM, and ERM are the 3 current CRM trends
ERP stands for Enterprise Recency Planning
Knowledge workers are:
Individuals valued for their ability to interpret and analyse information
Individuals valued for their ability
Knowledge workers use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.
Define information system (IS)
An information system (IS) can be any organized combination of people, hardware, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that retrieves, transforms, and disseminates information in an organisation.
An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
An information system (IS) can be any organized combination of people, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
Potential harms of IT are:
accurate information
privacy
inaccurate information
infringements on privacy
collusion
What is an open system?
a system that has the ability to change itself or its environment to survive
Apple
a system that interacts with other systems in its environment
End users are:
people who develop and operate information systems
people who use an information system or the information it produces
IS specialists are :
Set of operating instructions for computers:
procedures
programs
sets of information processing instructions that people need:
Data:
raw facts or observations
objective measurements
a list of numbers by itself
A strategy:
is an overall plan that achieves a specific set of goals or objectives
this is not the right answer but I didn't know what to type here
First-mover advantage:
Apple iPod
occurs when a company can significantly decrease its market share by being first with a new competitive advantage
occurs when a company can significantly increase its market share by being first with a new competitive advantage
occurs when a company can significantly increase its market share by being second with a new competitive advantage
Managers use 3 common tools to analyse competitive intelligence and develop competitive advantages including:
Porter's Five Forces Model
Porter's Two Generic Strategies
Porter's Three Generic Strategies
Value Chain Analysis
Value Analysis
Switching costs:
costs that make customers reluctant to switch to another product or service
only include financial values
include financial as well as intangible values
changing doctors
only include intangible values
2 ways of reducing buyer power are:
switching costs, loyalty programs
switching costs
What are 2 ways a company reduce the threat of substitute products?
offering no additional value
offering additional value through wider distribution
offering no add-on services making the substitute product less of a threat
offering a low quality product
offer various add-on services making the substitute product less of a threat
Product differentiation can be used to reduce rivalry among existing competitors
The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation
What is the acronym you created for the Information Systems Description Framework?
GEEII
GIIEEv
GEEvIIv
GEEEI
GEvEIvI
Cube:
common term for the representation of information
common term for the representation of multidimensional information
The two primary components of a CRM strategy are (i) Operational CRM, and (ii) Analytical CRM.
Operation CRM: processing for day-to-day front office operations or systems that deal directly with the customers. Analytical CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
Analytical CRM: processing for day-to-day front office operations or systems that deal directly with the customers. Operational CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
The primary difference between operational CRM and analytical CRM is the degree of direct interaction between the organisation and its customers.
Cache memory that is built directly into the CPU's circuit is called
secondary cache
primary cache
Cache memory contained on an external circuit is called
Random Access Memory (RAM) is
volatile
nonvolatile
Read-Only Memory (ROM) is
Primary forces driving the explosive growth of CRM are:
Decreases revenues
Automation/productivity/efficiency
Less productivity
Competitive advantage
Accessibility
No advantages
Increases revenues
No customer demand
Customer demands/requirements
No accessibility
Core ERP components are:
BI
Accounting and Finance
CRM
EBusiness
Production and Materials Management
Human Resources
SCM
Extended ERP components
HR
Ebusiness
A ________ is a standard that specifies the format of data as well as the rules to be following during transmission.
router
protocol
TCP/IP stands for:
telecommunication protocol/Internet protocol
transmission control protocol/internet protocol
The most popular network _________ used are Ethernet and __________
protocols, TCP/IP
routers, extranet
An IP address is a unique ________ number that identifies the location of a computer on a network
64-bit
12-bit
32-bit
44-bit
