51. Tick one of the communication barriers not stated by Niki Stanton:
A. Differences in representation.
B. Lack of knowledge.
C. Differences in coordination.
D. Hasty conclusions.
E. Stereotypes.
52.Which of the authors considers noise to be “random disturbances that may distort or dissociateinformation ”?:
A. Denis McQuail.
B. Leonard Saules.
C. Shanon-Weaver.
D. Samuel C. Serto.
E. Jean Lohisse
53. One of the authors states that “communication barriers are factors that hinder successcommunication in ageneral communication process ”?:
E. Eduard Limbos.
54. Which of the authors highlights two aspects of self-image: the intimate self and the public self ?:
E. Jean-Claude Abric
55. Highlight one of the peculiarities of psychological barriers:
A. difficulties of expression,
B. emotions or personality,
C. self image,
D. feelings.
E. corporate image
56. Tick the author who highlights the patterns of personal barriers that hinder communication in interpersonal relationships?:
A. Eduard Limbos.
B. Leonard Sauls.
C. Shannon-Weaver.
E. Jean-Claude Abric.
57. Check the model of personal barriers that do not hinder communication in interpersonal relationships:
A. Barriers generated by the socio-cultural framework,
B. Barriers to endemic fear,
C. Barriers generated by individualistic approaches,
D. Barriers to individual-group relations,
E. Barriers generated by structuralist approaches,
58. Check the factor that does not contribute to effective communication:
A. To convey the message clearly and concisely,
B. Listen to and understand the message the other person is sending,
C. To ask for and give feedback,
D. Listen actively,
E. Ask for feedback.
59. State the steps that should not be taken for effective physician-patient communication:
A. Refine your basic communication skills that you already have,
B. One-way communications,
C. Make the necessary adjustments to your own style to suit your modern, participatory, communication style.
D. Take steps to improve yourself in order to exceed your patients' expectations,
E. Communicate in both directions.
60. State the criteria that does not lead to consensus-building in the physician-patient relationship according to the Bamforth Model:
A. Description of the nature (content) of the medical decision;
B. Discussion of possible alternatives to the decision taken;
C. Addressing the risks and benefits of the proposed treatment;
D. Discussion of treatment uncertainties;
E. Discussion of treatment certainties.
61. State the feature that is not part of the physician's effective communication style according to Levinson:
A. A clear explanation of the evolution of the patient's state of health and the sequence of subsequent visits to the medical office,
B. Frequent use of laughter and a sense of humor,
C. Seriousness and the rare use of laughter and a sense of humor.
D. The tendency to encourage relaxed and comprehensive communication (soliciting patients 'opinions, encouraging patients to express their grievances, checking patients' understanding of medical issues),
E. There is a longer duration of medical consultations (an average difference of more than three minutes per consultation).
62. Which statements do not contribute to overcoming the barriers of doctor-patient communication after Ley model:
A. Guidance and guidance should be provided at the beginning of the interview,
B. Emphasize the importance of medical advice and guidance,
C. The information to be provided should be stated in clear sentences,
D. Use sentences and short words,
E. Guidance and suggestion should be presented in the middle of the interview.
63. The conflict is:
A. A component part of human reality, an integral element of our life, a social phenomenon, psychosocial and psycho individual.
B. Conformity of what is said with what is.
C. The act of doing certain things in common is accomplished through the exchange of thoughts, ideas, and feelings.
D. It is a two-way process in which both the speaker and the listener take part.
E. Interpret words and phrases to guess the speaker's intentions and ideas.
64. The issue versus conflict is:
A. Objects, things, purposes, etc.
B. The emotional and sentimental component of the person.
C. Forms of interpersonal reality generated by the divergent interests of individuals.
D. Totality of feelings.
E. The state of passivity.
65. The etymology of the Latin word conflict is:
A. Clash, fight, hold together with force.
B. Morals, habits.
C. Common faith in a social group.
D. The result of the exercise of our spiritual faculties.
E. Principle of action.
66. Conflictology is:
A. Branch of natural sciences.
B. Condition of the existence of the current policy.
C. Branch of science that studies the causes of origin, development, escalation, solving conflicts at all levels with their subsequent completion.
D. Principles in action.
E. Hazard.
67. The object of study of conflictology is:
A. Conflict, causes, dynamics, types, effects, ways of managing conflicts.
B. Objective reality.
C. Subjective reality.
D. Social rules, social processes.
E. The applied branch of medical ethics.
68. Lewis A. Coser defines the conflict as:
A. Struggle between values and social status claims.
B. Socio-cultural barrier.
C. Object of one's concerns.
D. Concern for immediate action.
E. Demonstration calling for the solution to be postponed.
69. What is the key to managing a conflict?
A. The mode of psycho-social interaction.
B. Communication, exchange of information through cooperation.
C. Extraverbal language.
D. Accidental communication.
E. Intrapersonal communication.
70. The stages of a conflict are:
A. Disagreement, confrontation, escalation, de-escalation, conflict resolution.
B. Disagreement, confrontation, conflict resolution, escalation, de-escalation.
C. Escalation, de-escalation, disagreement, confrontation, conflict resolution.
D. De-escalation, confrontation, disagreement, escalation, conflict resolution.
E. Disagreement, escalation, confrontation, de-escalation, conflict resolution.
71. The disagreement in conflict is:
A. Misunderstanding of different opinions, conceptions, attitudes, perceptions, etc., lack of information correct, different way of thinking and being of individuals or groups.
B. Escalation, escalation, confrontation.
C. Suspension of verbal speech and rational actions.
D. Capturing the goodwill of the opposing parties.
E. Correct perception of the situation.
72. Confrontation in conflict occurs when:
A. There are contrary ideas, the situation is dominated by emotions, difficult communication.
B. Different way of dressing.
C. There is imagined interpersonal hostility.
D. The mediator also creates conditions for the guidance of the parties.
E. The professional masters the technique of negotiation.
73. Escalation in a conflict is:
A. Maximum tension of the parties involved inconflict, domination of aggressiveness in conflict relation.
B. Capturing goodwill.
C. Misunderstanding of differences of opinion, conceptions, attitude, etc.
D. Compatibility of purposes.
E. Affective, cognitive and connective elements.
74. De-escalation in a conflict is:
A. Irrational, sometimes violent actions.
B. The difference between being and thinking.
C. The stage of concessions, discussions, calm situation, balanced communication.
D. A dynamic process in which attitude, behavior and contradiction influence each other.
E. Revengeful behavior.
75. The purpose of resolving the conflict is to:
A. To capture the goodwill of the opposing parties, to lower the tension between the opposing parties, to communicate in a balanced way.
B. To generate states of stress.
C. To take control of the situation.
D. Exchange of information through cooperation.
E. Meeting individual needs and interests.
76. The cognitive component of the conflict is composed of:
A. Emotions and feelings.
B. Thinking, perception of the conflict situation.
C. Human communication and behavior.
D. Constructive and cooperative actions.
E. Destructive and competitive actions.
77. The emotional component of the conflict includes:
A. Action, including communication.
B. Representation of the world.
C. Emotions and feelings.
D. Thinking, perception of the conflict situation.
E. Reasoning.
78. The behavioral component includes:
A. Representation of the conflict situation.
B. Action and communication.
C. Representation of the world.
D. Perception of space.
E. Perception of time.
79. In situations of conflict, individuals react according to:
A. Temperament, character, self-image, perceptions and representations.
B. Social status.
C. The social role.
D. Beliefs.
E. Level of intelligence.
80. Affective conflicts relate to:
A. Interpersonal relationships.
B. International organizations.
C. Total harmony for others.
D. Perception of hidden causes.
E. Sacrificing own interests for the benefit of others.
81.Substantive conflicts deal with:
A. Achieving one own goals through groups.
B. Raising self-esteem.
C. To assert oneself through personal achievements.
D. Using the Pygmalion effect.
E. To obtain an affective state of pleasure.
82. By duration and evolution, conflicts are:
A. Spontaneous, acute and chronic.
B. Functional.
C. Dysfunctional.
D. Intrapersonal.
E. Interpersonal.
83. A conflict between two or more members of the same group or team is called:
A. Spontaneous conflicts.
B. Acute conflicts.
C. Chronic conflicts.
D. International.
E. Intragroup conflict.
84. Intrapersonal conflict occurs at the level of:
A. Personality.
B. Social.
C. Culture.
D. Hierarchical relationships between people.
E. The relationship between man-society-environment.
85. The role of behavior in conflict is to:
A. To express the emotions involved in the conflict and the satisfaction of needs.
B. To encourage the expression of feelings.
C. To meet the needs that caused the conflict.
D. To exchange information through cooperation.
E. To find out the opinions of others.
86. Some conflict resolution strategies are:
A. Negotiation, mediation and arbitration.
B. Withdrawal, flattening and coercion.
C. Confrontation, competition and accommodation.
D. Avoidance, abandonment and insistence.
E. Fighting, playing and debating.
87. What are the five styles of conflict management:
A. Competition, accommodation, compromise, avoidance and cooperation.
B. Arrogance, greed, shifting responsibility to others, impertinence, hostility.
C. Crisis, tension, struggle, play and debate.
D. Disagreement, escalation, de-escalation, contradiction and attitude.
E. Behavior, affectivity, practical utility, perception and action.
88. Which of the authors first formulated the concept of "intercultural communication":
D. T. H. Hall
E. Samuel C. Serto.
89. In addition to the phrase intercultural communication, which term is also used in the literature?.
A. Interstate communication,
B. Interethnic communication,
C. Interpersonal communication,
D. International communication,
E. Intercommunity communication.
90. As a discipline, intercultural communication is part of the following sciences:
A. the social sciences,
B. political science,
C. legal sciences,
D. humanities,
E. cultural sciences
91. Which of the authors discovered 164 definitions of culture, belonging to different philosophers, anthropologists, culturologists, historians, etc .:
A. Clyde Kluckhohn, Alfred Kroeber.
B. William Haviland, Denis McQuail.
C. Michael Howard, Samuel C. Serto.
D. Shanon, Weaver
E. Leonard Saules, Fernando Ortiz,
92. Which of the authors approaches culture as a "common way in which human groups learn to organize their behavior and thinking in relation to their environment":
A. Leonard Saules.
B. Shanon-Weaver.
C. Samuel C. Serto.
D. Michael Howard
E. Fernando Ortiz,
93. One of the authors approaches culture asa set of rules or standards shared by and actingon the members of a society, giving rise to behaviors that are considered appropriate oracceptable
C. William Haviland
E. Michael Howard.
94. What is multiculturalism ?:
A. the coexistence of different cultures within a social system, whether this coexistence is peaceful or conflictual,
B. the peaceful coexistence of different cultures within a political system,
C. the conflicting coexistence of different cultures within a political system,
D. the coexistence of complementary cultures within a societal system whether this coexistence is peaceful or conflictual,
E. the coexistence of identical cultures within a societal system regardless of whether this coexistence is peaceful or conflictual.
95. Indicate the models of a multicultural society:
A. The integrative model, the interactive model, the transcendental model,
B. The assimilation model, the cross-cultural model, the apartheid model,
C. The polycultural model, the intercultural model, the intracultrural model
D. The cosmopolitan model, the inter-organizational model, the acultural model,
E. The extracultural model, the intracivilizational model, the extracivilizational model.
96. What perception is particularly important in intercultural communication?
A. cultural perception,
B. racial perception,
C. ethnic perception,
D. social perception,
E. axiological perception,
97. Indicate the most frequently cited form of nonverbal intercultural communication in the literature:
A. Gesture.
B. Prosody and extralinguistics.
C. Takezica.
D. Mimica.
E. Proxemics
98. Note the author who formulated the term proxemic:
A. A. Gilgen,
B. Leonard Saules,
C. Fernando Ortiz,
D. Edward T. Hall
E. Larry Samovar.
99. The discipline that studies the use of time in nonverbal intercultural communication is called:
A. Oculesis
B. Prosody and exalinguistics
C. Takezica
D. Chronemics
100. Highlight two basic patterns of time use in different cultures:
A. Monochronous, polychronic,
B. Monochronous, bicronical,
C. Bicron, trichron,
D. Trichron, polychron
E. Monochronous, trichronous.
