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Practice exam for MGT 325 Exam 3

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Ben Burkett
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MGT 325 Exam 3

Pregunta 1 de 72

1

In the A-B-C system, the typical percentage of the number of items in inventory for A items is about:

Selecciona una de las siguientes respuestas posibles:

  • 50

  • 10

  • 70

  • 30

  • 90

Explicación

Pregunta 2 de 72

1

In the A-B-C classification system, which account for 15% of the total dollar-volume for a majority of the inventory items would be classified as:

Selecciona una de las siguientes respuestas posibles:

  • A items

  • B items

  • C items

  • A items plus B items

  • B items plus C items

Explicación

Pregunta 3 de 72

1

In the A-B-C classification system, items which account for 60% of the total dollar-volume for few inventory items would be classified as:

Selecciona una de las siguientes respuestas posibles:

  • A items

  • B items

  • C items

  • A items plus B items

  • B items plus C items

Explicación

Pregunta 4 de 72

1

The EOQ model is most relevant for which one of the following?

Selecciona una de las siguientes respuestas posibles:

  • ordering items with dependent demand

  • determination of safety stock

  • ordering perishable items

  • determining fixed interval order quantities

  • determining fixed order quantities

Explicación

Pregunta 5 de 72

1

Which is not a true assumption in the EOQ model?

Selecciona una de las siguientes respuestas posibles:

  • production rate is constant

  • lead time doesn't vary

  • no more than 3 items are involved

  • usage rate is constant

  • no quantity discounts

Explicación

Pregunta 6 de 72

1

A cycle count program will usually require that 'A' items be counted:

Selecciona una de las siguientes respuestas posibles:

  • daily

  • once a week

  • monthly

  • quarterly

  • more frequently than annually

Explicación

Pregunta 7 de 72

1

In the basic EOQ model, if annual demand doubles, the effect on the EOQ is:

Selecciona una de las siguientes respuestas posibles:

  • it doubles

  • it is four times the previous amount

  • it is half its previous amount

  • it is about 70% of its previous amount

  • it increases by about 40%

Explicación

Pregunta 8 de 72

1

In the basic EOQ model, if lead time increases from 5 to 10 days, the EOQ will:

Selecciona una de las siguientes respuestas posibles:

  • double

  • increase, but not double

  • decrease by a factor of 2

  • remain the same

  • none of the above

Explicación

Pregunta 9 de 72

1

In the basic EOQ model, an annual demand of 40 units, an ordering cost of $5, and a holding cost of $1 per unit per year will result in an EOQ of:

Selecciona una de las siguientes respuestas posibles:

  • 20

  • square root of 200

  • 200

  • 400

  • none of these

Explicación

Pregunta 10 de 72

1

In the basic EOQ model, if D=60 per month, S=$12, and H=$10 per unit per month, EOQ is:

Selecciona una de las siguientes respuestas posibles:

  • 10

  • 12

  • 24

  • 72

  • 144

Explicación

Pregunta 11 de 72

1

In the basic EOQ model, if annual demand is 50, carrying cost is $2, and ordering cost is $15, EOQ is approximately:

Selecciona una de las siguientes respuestas posibles:

  • 11

  • 20

  • 24

  • 28

  • 375

Explicación

Pregunta 12 de 72

1

If average demand for an inventory item is 200 units per day, lead time is 3 days, and safety stock is 100 units, the reorder point is:

Selecciona una de las siguientes respuestas posibles:

  • 100 units

  • 200 units

  • 300 units

  • 600 units

  • 700 units

Explicación

Pregunta 13 de 72

1

If no variations in demand or lead time exist, the ROP will equal:

Selecciona una de las siguientes respuestas posibles:

  • the EOQ

  • expected usage during the lead time

  • safety stock

  • the service level

  • the EOQ plus safety stock

Explicación

Pregunta 14 de 72

1

Which one of the following isa implied by a "lead time" service level of 95%?

Selecciona una de las siguientes respuestas posibles:

  • Approximately 95% of the demand during lead time will be satisfied

  • Approximately 95% of inventory will be used during lead time

  • The probability is 95% that demand during the lead time will exactly equal the amount on hand at the beginning of lea time

  • The probability is 95% that demand during lead time will not exceed the amount on hand at the beginning of lead time.

  • none of the above

Explicación

Pregunta 15 de 72

1

Which one of the following is implied by an "annual" service level of 95%?

Selecciona una de las siguientes respuestas posibles:

  • Approximately 95% of demand during lead time will be satisfied

  • The probability is 95% that demand will exceed supply during lead time

  • The probability is 95% that demand will equal supply during lead time

  • The probability is 95% that demand will not exceed supply during lead time

  • None of the above

Explicación

Pregunta 16 de 72

1

Daily usage is exactly 60 gallons per day. Lead time is normally distributed with a mean of 10 days and a standard deviation of 2 days. What is the standard deviation of demand during lead time?

Selecciona una de las siguientes respuestas posibles:

  • 60 x 2

  • 60 times the square root of 2

  • 60 times the square root of 10

  • 60 x 10

  • None of the above

Explicación

Pregunta 17 de 72

1

Lead time is exactly 20 days long. Daily demand is normally distributed with a mean of 10 gallons per day and a standard deviation of 2 gallons. What is the standard deviation of demand during lead time?

Selecciona una de las siguientes respuestas posibles:

  • 20 x 2

  • 20 x 10

  • 2 times the square root of 20

  • 2 times the square root of 10

  • none of the above

Explicación

Pregunta 18 de 72

1

Which of these products would be most apt to involve the use of a single-period model?

Selecciona una o más de las siguientes respuestas posibles:

  • gold coins

  • hammars

  • fresh fish

  • calculators

  • frozen corn

Explicación

Pregunta 19 de 72

1

In a single-period model, if shortage and excess costs are equal, then the optimum service level is:

Selecciona una de las siguientes respuestas posibles:

  • 0

  • .33

  • .50

  • .67

  • none of these

Explicación

Pregunta 20 de 72

1

In a single-period model, if shortage cost is four times excess cost, then the optimum service level is percent.

Selecciona una de las siguientes respuestas posibles:

  • 100

  • 80

  • 60

  • 40

  • 20

Explicación

Pregunta 21 de 72

1

In the single-period model, if excess cost is double shortage cost, the approximate stockout risk, assuming an optimum service level, is percent.

Selecciona una de las siguientes respuestas posibles:

  • 100

  • 67

  • 50

  • 33

  • 5

Explicación

Pregunta 22 de 72

1

If, in a single-period inventory situation, the probabilities of demand being 1, 2, 3, or 4 units are .3, .3, .2, and .2, respectively. If two units are stocked, what is the probability of selling both of them?

Selecciona una de las siguientes respuestas posibles:

  • .5

  • .6

  • .7

  • .8

  • none of these

Explicación

Pregunta 23 de 72

1

If average demand for an item is 20 units per day, safety stock is 50 units, and lead time is four days, the ROP will be:

Selecciona una de las siguientes respuestas posibles:

  • 20

  • 50

  • 70

  • 80

  • 130

Explicación

Pregunta 24 de 72

1

Suppose that usage of cooking oil at Harry's Fish Fry is normally distributed with an average of 15 gallons/day and a standard deviation of two gallons/day. Harry has just fired the manager and taken over operating the restaurant himself. Harry has asked you to help him decide how to reorder cooking oil in order to achieve a service level which is seven times the risk of stockout (7/8). Lead time is eight days. Assume that cooking oil can be ordered as needed.

Selecciona una de las siguientes respuestas posibles:

  • 185.30

  • 126.50

  • 150

  • 122.50

  • 167.85

Explicación

Pregunta 25 de 72

1

A bakery's use of corn sweetener is normally distributed with a mean of 80 gallons per day and a standard deviation of four gallons per day. Lead time for delivery of the corn sweetener is normal with a mean of six days and a standard deviation of two days. If the manager wants a service level of 99 percent, what reorder point should be used?

Selecciona una de las siguientes respuestas posibles:

  • 502.8

  • 852.8

  • 853.5

  • 480

Explicación

Pregunta 26 de 72

1

A manufacturer is contemplating a switch from buying to producing a certain item. Setup cost would be the same as ordering cost. The production rate would be about double the usage rate.

Compared to the EOQ, the economic production quantity would be approximately:

Selecciona una de las siguientes respuestas posibles:

  • the same

  • 20% larger

  • 40% larger

  • 20% smaller

  • 40% smaller

Explicación

Pregunta 27 de 72

1

A manufacturer is contemplating a switch from buying to producing a certain item. Setup cost would be the same as ordering cost. The production rate would be about double the usage rate.

Compared to the EOQ, the maximum inventory would be approximately:

Selecciona una de las siguientes respuestas posibles:

  • 70% higher

  • 30% higher

  • the same

  • 30% lower

  • 70% lower

Explicación

Pregunta 28 de 72

1

The manager of the Quick Stop Corner Convenience Store (which never closes) sells four cases of Stein beer each day. Order costs are $8.00 per order, and Stein beer costs $.80 per six-pack (each case of Stein beer contains four six-packs). Orders arrive three days from the time they are placed. Daily holding costs are equal to five percent of the cost of the beer.

At what point should he reorder Stein beer?

Selecciona una de las siguientes respuestas posibles:

  • 0 cases remaining

  • 4 cases remaining

  • 12 cases remaining

  • 16 cases remaining

  • 20 cases remaining

Explicación

Pregunta 29 de 72

1

The manager of the Quick Stop Corner Convenience Store (which never closes) sells four cases of Stein beer each day. Order costs are $8.00 per order, and Stein beer costs $.80 per six-pack (each case of Stein beer contains four six-packs). Orders arrive three days from the time they are placed. Daily holding costs are equal to five percent of the cost of the beer.

If he were to order 16 cases of Stein beer at a time, what would be the length of an order cycle?

Selecciona una de las siguientes respuestas posibles:

  • 0.25 days

  • 3 days

  • 1 day

  • 4 days

  • 20 days

Explicación

Pregunta 30 de 72

1

The manager of the Quick Stop Corner Convenience Store (which never closes) sells four cases of Stein beer each day. Order costs are $8.00 per order, and Stein beer costs $.80 per six-pack (each case of Stein beer contains four six-packs). Orders arrive three days from the time they are placed. Daily holding costs are equal to five percent of the cost of the beer.

If he were to order 16 cases of Stein beer at a time, what would be the average inventory level?

Selecciona una de las siguientes respuestas posibles:

  • 4 cases

  • 12 cases

  • 8 cases

  • 20 cases

  • 16 cases

Explicación

Pregunta 31 de 72

1

The manager of the Quick Stop Corner Convenience Store (which never closes) sells four cases of Stein beer each day. Order costs are $8.00 per order, and Stein beer costs $.80 per six-pack (each case of Stein beer contains four six-packs). Orders arrive three days from the time they are placed. Daily holding costs are equal to five percent of the cost of the beer.

If he were to order 16 cases of Stein beer at a time, what would be the daily total inventory costs, EXCLUDING the cost of the beer?

Selecciona una de las siguientes respuestas posibles:

  • $2.00

  • $4.00

  • $1.28

  • $3.28

  • $2.56

Explicación

Pregunta 32 de 72

1

The manager of the Quick Stop Corner Convenience Store (which never closes) sells four cases of Stein beer each day. Order costs are $8.00 per order, and Stein beer costs $.80 per six-pack (each case of Stein beer contains four six-packs). Orders arrive three days from the time they are placed. Daily holding costs are equal to five percent of the cost of the beer.

What is the economic order quantity for Stein beer?

Selecciona una de las siguientes respuestas posibles:

  • 8 cases

  • 11 cases

  • 14 cases

  • 20 cases

  • 32 cases

Explicación

Pregunta 33 de 72

1

A design engineer wants to construct a sample mean chart for controlling the service life of a halogen headlamp his company produces. He knows from numerous previous samples that this service life is normally distributed with a mean of 500 hours and a standard deviation of 20 hours. On three recent production batches, he tested service life on random samples of four headlamps, with these results:

Sample Service Life (hours)
1 195 500 505 500
2 525 515 505 515
3 470 480 460 470

90. What is the sample mean service life for sample 2?

Selecciona una de las siguientes respuestas posibles:

  • 460 hours

  • 495 hours

  • 500 hours

  • 515 hours

  • 525 hours

Explicación

Pregunta 34 de 72

1

A design engineer wants to construct a sample mean chart for controlling the service life of a halogen headlamp his company produces. He knows from numerous previous samples that this service life is normally distributed with a mean of 500 hours and a standard deviation of 20 hours. On three recent production batches, he tested service life on random samples of four headlamps, with these results:

Sample Service Life (hours)
1 195 500 505 500
2 525 515 505 515
3 470 480 460 470

What is the mean of the sampling distribution of sample means when service life is in control?

Selecciona una de las siguientes respuestas posibles:

  • 250 hours

  • 470 hours

  • 495 hours

  • 500 hours

  • 515 hours

Explicación

Pregunta 35 de 72

1

A design engineer wants to construct a sample mean chart for controlling the service life of a halogen headlamp his company produces. He knows from numerous previous samples that this service life is normally distributed with a mean of 500 hours and a standard deviation of 20 hours. On three recent production batches, he tested service life on random samples of four headlamps, with these results:

Sample Service Life (hours)
1 195 500 505 500
2 525 515 505 515
3 470 480 460 470

What is the standard deviation of the sampling distribution of sample means for whenever service life is in control?

Selecciona una de las siguientes respuestas posibles:

  • 5 hours

  • 6.67 hours

  • 10 hours

  • 11.55 hours

  • 20 hours

Explicación

Pregunta 36 de 72

1

A design engineer wants to construct a sample mean chart for controlling the service life of a halogen headlamp his company produces. He knows from numerous previous samples that this service life is normally distributed with a mean of 500 hours and a standard deviation of 20 hours. On three recent production batches, he tested service life on random samples of four headlamps, with these results:

Sample Service Life (hours)
1 195 500 505 500
2 525 515 505 515
3 470 480 460 470

If he uses upper and lower control limits of 520 and 480 hours, what is his risk (alpha) of concluding service life is out of control when it is actually under control (Type I error)?

Selecciona una de las siguientes respuestas posibles:

  • 0.0026

  • 0.0456

  • 0.3174

  • 0.6826

  • 0.9544

Explicación

Pregunta 37 de 72

1

A design engineer wants to construct a sample mean chart for controlling the service life of a halogen headlamp his company produces. He knows from numerous previous samples that this service life is normally distributed with a mean of 500 hours and a standard deviation of 20 hours. On three recent production batches, he tested service life on random samples of four headlamps, with these results:

Sample Service Life (hours)
1 195 500 505 500
2 525 515 505 515
3 470 480 460 470

If he uses upper and lower control limits of 520 and 480 hours, on what sample(s) (if any) does service life appear to be out of control?

Selecciona una de las siguientes respuestas posibles:

  • sample 1

  • sample 2

  • sample 3

  • both samples 2 and 3

  • all samples are in control

Explicación

Pregunta 38 de 72

1

The Chair of the Operations Management Department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are under control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results:
Instructor Number of Failures
Prof. A 13
Prof. B 0
Prof. C 11
Prof. D 16

What is the sample proportion of failures (p) for Prof. D?

Selecciona una de las siguientes respuestas posibles:

  • 0

  • .04

  • .11

  • .13

  • .16

Explicación

Pregunta 39 de 72

1

The Chair of the Operations Management Department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are under control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results:
Instructor Number of Failures
Prof. A 13
Prof. B 0
Prof. C 11
Prof. D 16

What is the estimate of the mean proportion of failures for these instructors?

Selecciona una de las siguientes respuestas posibles:

  • .10

  • .11

  • .13

  • .16

  • .40

Explicación

Pregunta 40 de 72

1

The Chair of the Operations Management Department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are under control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results:
Instructor Number of Failures
Prof. A 13
Prof. B 0
Prof. C 11
Prof. D 16

What is the estimate of the standard deviation of the sampling distribution for an instructor's sample proportion of failures?

Selecciona una de las siguientes respuestas posibles:

  • .0075

  • .03

  • .075

  • .3

  • .75

Explicación

Pregunta 41 de 72

1

The Chair of the Operations Management Department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are under control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results:
Instructor Number of Failures
Prof. A 13
Prof. B 0
Prof. C 11
Prof. D 16

What are the .95 (5% risk of Type I error) upper and lower control limits for the p-chart?

Selecciona una de las siguientes respuestas posibles:

  • .95 and .05

  • .13 and .07

  • .1588 and .0412

  • .16 and .04

  • .1774 and .0226

Explicación

Pregunta 42 de 72

1

The Chair of the Operations Management Department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are under control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results:
Instructor Number of Failures
Prof. A 13
Prof. B 0
Prof. C 11
Prof. D 16

Using .95 control limits, (5% risk of Type I error), which instructor(s), if any, should he conclude is (are) out of control?

Selecciona una de las siguientes respuestas posibles:

  • none

  • Prof. B

  • Prof. D

  • both Prof. B and Prof. D

  • all

Explicación

Pregunta 43 de 72

1

A Quality Analyst wants to construct a control chart for determining whether four machines, all producing the same product, are under control with regard to a particular quality attribute. Accordingly, she inspected 1,000 units of output from each machine in random samples, with the following results:

Machine Total Defectives
#1 23
#2 15
#3 29
#4 13

What is the sample proportion of defectives for machine #1?

Selecciona una de las siguientes respuestas posibles:

  • .023

  • .02

  • .0115

  • .0058

  • .005

Explicación

Pregunta 44 de 72

1

A stint for use is coronary surgery requires a special coating. Specifications for this coating call for it to be at least 0.05 millimeters but no more than 0.15 millimeters.

Suppose the criterion for evaluating this process is that the appropriate capability index must be at least 1.3.
With a long-run process mean of 0.09 and a standard deviation of 0.015, is this process capable?

Selecciona una de las siguientes respuestas posibles:

  • Yes

  • No

Explicación

Pregunta 45 de 72

1

Studies on a bottle-filling machine indicates it fills bottles to a mean of 16 ounces with a standard deviation of 0.10 ounces. What is the process specification, assuming the Cpk index of 1?

Selecciona una de las siguientes respuestas posibles:

  • 0.10 ounces

  • 0.20 ounces

  • 0.30 ounces

  • 16.0 ounces plus or minus 0.30 ounces

  • none of the above

Explicación

Pregunta 46 de 72

1

Studies on a machine that molds plastic water pipe indicate that when it is injecting 1-inch diameter pipe, the process standard deviation is 0.05 inches. The one-inch pipe has a specification of 1-inch plus or minus 0.10 inch. What is the process capability index (Cpk) if the long-run process mean is 1 inch?

Selecciona una de las siguientes respuestas posibles:

  • 0.50

  • 0.67

  • 1.00

  • 2.00

  • none of the above

Explicación

Pregunta 47 de 72

1

The specification limit for a product is 8 cm and 10 cm. A process that produces the product has a mean of
9.5 cm and a standard deviation of 0.2 cm. What is the process capability, Cpk?

Selecciona una de las siguientes respuestas posibles:

  • 3.33

  • 1.67

  • 0.83

  • 2.50

  • none of the above

Explicación

Pregunta 48 de 72

1

The specifications for a product are 6 mm ± 0.1 mm. The process is known to operate at a mean of 6.05 with a standard deviation of 0.01 mm. What is the Cpk for this process?

Selecciona una de las siguientes respuestas posibles:

  • 3.33

  • 1.67

  • 5.00

  • 2.50

  • none of the above

Explicación

Pregunta 49 de 72

1

138. A process results in a few defects occurring in each unit of output. Long-run, these defects should be monitored with___________________.

Selecciona una de las siguientes respuestas posibles:

  • p-charts

  • c-charts

  • x-bar charts

  • r-charts

  • o-charts

Explicación

Pregunta 50 de 72

1

When a process is in control, it results in there being, on average, 16 defects per unit of output. C-chart limits of 8 and 24 would lead to a ________________ chance of a Type I error.

Selecciona una de las siguientes respuestas posibles:

  • 67%

  • 92%

  • 33%

  • .03%

  • 5%

Explicación

Pregunta 51 de 72

1

When a process is in control, it results in there being, on average, 16 defects per unit of output. C-chart limits of 4 and 28 would lead to a chance of a Type I error.

Selecciona una de las siguientes respuestas posibles:

  • 67%

  • 92%

  • 33%

  • 0.3%

  • 5%

Explicación

Pregunta 52 de 72

1

A tool that is not used for quality management is ________________.

Selecciona una de las siguientes respuestas posibles:

  • Flowchart

  • Histogram

  • Perato Analysis

  • Redesign

  • Check sheets

Explicación

Pregunta 53 de 72

1

The four dimensions of quality that are sometimes used to determine fitness for use of a product are

Selecciona una de las siguientes respuestas posibles:

  • performance, special features, durability, and service after sale

  • performance, special features, conformance, and reliability

  • special features, conformance, reliability, and durability

  • performance, conformance, reliability, and durability

  • special features, conformance, durability, and service after sale

Explicación

Pregunta 54 de 72

1

A tool that depicts process variation graphically is a(n) .

Selecciona una de las siguientes respuestas posibles:

  • Affinity diagram

  • Check list

  • Control Chart

  • Flow Chart

  • Relationship diagram

Explicación

Pregunta 55 de 72

1

Which isn't a cost of quality?

Selecciona una de las siguientes respuestas posibles:

  • Prevention cost

  • External failure

  • Extended Service Contracts

  • Internal failure

  • Appraisal costs

Explicación

Pregunta 56 de 72

1

Lost production time, scrap, and rework are examples of

Selecciona una de las siguientes respuestas posibles:

  • internal failure costs

  • external failure costs

  • appraisal costs

  • prevention costs

  • replacement costs

Explicación

Pregunta 57 de 72

1

Warranty service, processing of complaints, and costs of litigation are examples of

Selecciona una de las siguientes respuestas posibles:

  • internal failure costs

  • external failure costs

  • appraisal costs

  • prevention costs

  • replacement costs

Explicación

Pregunta 58 de 72

1

Costs of inspectors, testing, test equipment, and labs are examples of

Selecciona una de las siguientes respuestas posibles:

  • internal failure costs

  • external failure costs

  • appraisal costs

  • prevention costs

  • replacement costs

Explicación

Pregunta 59 de 72

1

Loss of business, liability, productivity and costs are consequences of

Selecciona una de las siguientes respuestas posibles:

  • Labor Unions

  • Globalization

  • Poor Quality

  • Robotics

  • Micro-factories

Explicación

Pregunta 60 de 72

1

Quality planning and administration, quality training, and quality control procedures are examples of

Selecciona una de las siguientes respuestas posibles:

  • internal failure costs

  • external failure costs

  • appraisal costs

  • prevention costs

  • replacement costs

Explicación

Pregunta 61 de 72

1

ISO 9000 standards do not have a requirement for

Selecciona una de las siguientes respuestas posibles:

  • resource

  • remedial

  • systems

  • training

  • management

Explicación

Pregunta 62 de 72

1

A quality circle is

Selecciona una de las siguientes respuestas posibles:

  • responsible for quality

  • total quality control

  • an inspection stamp found on meat

  • a voluntary group of employees

  • none of the above

Explicación

Pregunta 63 de 72

1

ISO 9000 currently requires of a certified organization

Selecciona una de las siguientes respuestas posibles:

  • Quarterly reporting

  • Product diversity

  • Annual audits

  • A minimum of four supervisory levels

  • Continuous improvement

Explicación

Pregunta 64 de 72

1

The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is

Selecciona una de las siguientes respuestas posibles:

  • brainstorming

  • check sheets

  • Pareto analysis

  • cause-and-effect diagrams

  • fail-safe methods

Explicación

Pregunta 65 de 72

1

TQM stands for:

Selecciona una de las siguientes respuestas posibles:

  • Taguchie Quality Methods

  • Tactical Quality Measurements

  • The Quality Matrix

  • Total Quality Management

  • Total Quantity Measurement

Explicación

Pregunta 66 de 72

1

Which of the following is an element of TQM?

Selecciona una de las siguientes respuestas posibles:

  • continuous improvement

  • competitive benchmarking

  • employee empowerment

  • team approach

  • all of the above

Explicación

Pregunta 67 de 72

1

85. Management behaviors supporting an organizational culture that encourages continuous improvement include which of the following?
(I) develop a vision statement for the organization
(II) develop a reward system that promotes the philosophy
(III) institute continuous training programs
(IV) make decisions that adhere to the philosophy

Selecciona una de las siguientes respuestas posibles:

  • I, II, and IV

  • I, II, III, and IV

  • I and III

  • II, III, and IV

  • II and IV

Explicación

Pregunta 68 de 72

1

The tool that is useful in the collection and organization of data is:

Selecciona una de las siguientes respuestas posibles:

  • a control chart

  • a Pareto chart

  • a check sheet

  • a flow chart

  • none of the above

Explicación

Pregunta 69 de 72

1

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is:

Selecciona una de las siguientes respuestas posibles:

  • Pareto analysis

  • benchmarking

  • brainstorming

  • a control chart

  • a check sheet

Explicación

Pregunta 70 de 72

1

In order for TQM to be successful, it is essential that most of the organization be

Selecciona una de las siguientes respuestas posibles:

  • members of quality circles

  • under contract

  • ISO certified

  • trained in error detection techniques

  • in agreement with the philosophy and its goals

Explicación

Pregunta 71 de 72

1

The typical difference between "quality circles" and "continuous improvement teams" is

Selecciona una de las siguientes respuestas posibles:

  • Quality circles work on product design only

  • Continuous improvement teams work on product and process design

  • Continuous improvement teams use only engineers while quality circles use just the workers doing the work

  • the amount of employee empowerment

  • There is no difference-they are just the same

Explicación

Pregunta 72 de 72

1

Which of the following is not a goal of process improvement?

Selecciona una de las siguientes respuestas posibles:

  • increasing customer satisfaction

  • reducing waste

  • achieving higher quality

  • identifying the cause of a problem

  • All are the goals

Explicación