What is Stress?
An adaptive response to a situation that is perceived as challenging or threatening to a person's well being
Exam time
Not being able to control how you feel at a curtain time
What are the three consequences of stress?
Physical, surroundings and organizational
physical, phycological and organizational
body, mind and surroundings
What is the Homostatic Approach?
stress is from the ego seeing one's real self
stress happens when they dont have the skills to do something
perception and your mind determine what is stressful
Stress occurs when an external demand upsets the bodies equilibrium
What is the cognitive appraisal?
stress occurs when an external demand upsets the bodies equilibrium
stress happens when they don't have the skills to do something
What is person-fit environment?
stress occurs when an external demand upsets the equilibrium
Psychoanalytic approach is
stress is when you dont have the skills to do something
What is the proper name of short term stress?
chronic
short term stress
acute
what is the proper term for long term stress?
Acute
long term stress
longevity
Chronic
What is Active and Passive response?
both mean you can do something to take away the stress
passive means you can do something, active means you cannot
active means you can do something and passive means you can not
What is a Type A personality like?
easy going, relaxed, less competitive
hungry, mean, likes to fight
likes to dance and sing
quick temper, aggressive, strong need for control
What is a type B personality like?
less competitive, less devoted to work, more relaxed
fun and sings all the time
a hugger and a kisser
What is phycological hardiness?
A resistance to stress by acting tough
A resistance to stress by crying all the time
putting larger tasks into smaller ones
Resistance to stress by using challenge, commitment and control
What is Transformational coping?
Resistance to stress by challenge, commitment and control
taking large tasks and putting them into smaller tasks
doing a full body transformation
leaving your current situation
What is an Organizational Culture?
the way organizations do things
how to haze people within an organization
shared beliefs and values that lead to the norms and behaviours
What is a strong culture?
Core values are intensely shared
core values are not shared
core values are somewhat shared
what is a weak culture?
core values are not a big influence
core values are extremely shared
why are strong cultures good?
they are not good.
they allow for people to be themselves, to have fun and to do what they please
they allow for goals to be aligned, create motivation and provide control
no such thing as a strong culture
What is a Fit Perspective?
The culture within an organization is not good
argues that a good culture in the right industry will make more profits
argues that you have to be fit to be successful
argues that a good culture will not help in any industry
What is a dominate and subcultures?
Subcultures are shared by most of the company and dominate is the loyalty
Dominate is most people following a culture and subcultures are mini cultures within an organization
Dominate is being in control
Subcultures are ways to get around a dominate control
What are some liabilities to a strong culture?
1) people listen too much 2) people are loyal
1) people do not listen 2) people are not loyal
1) Resistance to change 2) culture clash
1) no resistance to change 2) no culture clash
What is a bicultural audit?
An audit to see how much culture an organization has
An audit to see how new comers react to the culture
hazing
Learning two companies cultures before a merger
What is organizational socialization?
The process of getting new comers to become effective members of the organization
how well an organization socializes
What an organization can improve on
debasement
What are the three stages to the socialization process?
newcomer, encounter, change
"new kid", meet and acquisition
anticipatory, encounter and change/acquisition
What is the Anticipatory stage?
Start working and learn on the job
learning about the organization before you work there
mastering the work
What is the encounter stage?
Working and learning on the job
master the work
learning about the organization before you start working there
What is change and acquisition?
start working and learn on the job
What is debasement?
Hazing
taking apart a basement
beating someone up
eating
What is conformity?
doing your own thing
following a leader
a change in behaviour from peer pressure
What is diffusion of responsibility?
thinking its someone else's responsibility
its no one's responsibility
two different people's responsibility
trick question - there is no such thing
What is leadership?
basically a manager
does the budgets, hires, pays people
the ability to influence a group towards the achievement of goals
What is a formal and informal leader?
A formal leader is something who organizes prom and an informal leader does not
a formal leader is the leader appointed by the organization and the informal leader is appointed by his other group members
a formal leader is appointed by group members and the informal leader is hired by the organization
What is Kotter's theory?
that management and leadership are the same thing
that management and leadership are not the same thing
What is the trait theory?
all leaders have different characteristics
all leaders have similar characteristics
some traits help you become a better leader
some traits will make you a worse leader
What are the limitations of the trait theory?
it cannot study every leader
it has none
it does not look at the type of organization
its not always true and very hard to study
What is the Initiating Structure in leadership?
aimed at creating good workers, teams, etc (focuses on people)
aimed at defining and organizing work (focuses on tasks)
What is the Consideration Structure in leadership?
What is the Houses path-goal theory?
Believes it is the leaders job to asset works in the correct direction
Believes it is the leader job to let the workers figure most things out for themselves
believe punishment gets results
believes you should NOT punish employees
What is a transactional leader?
exchanges something for good work
believes in paying employees higher amounts
gives employees less
What is a transformational leader?
believes everyone should have a high level of job satisfaction
provides followers with a vision which creates commitment
total body transformation
What is a Charismatic Leader?
Influences people with what they believe is right
Is very forgiving
influences people to try to do their best
is very scary
What is group learning?
Learning as a group
how well people learn
how well members can gain a new skill
What is group cohesiveness?
wanting to be a part of a group
not wanting to be a part of a group
being chohesive
What is a Cross Functional Team?
A team that uses the internet instead of meeting in person
A team what functions in many different ways
A team that has people will different skill sets
What is a programmed decision?
a computer solution
a decision that is very complex
a decision that already has an established solution
What is a non-programmed decision?
a complex decision with a lot of thought
an easy solution
a problem that has an established solution
What is Rational Decision Making?
Limited decisions. You only know so much but give it your best
Makes the best decisions with perfect logic
makes very rational decisions
does not make decisions
What is Bounded Decision Making?
his/her decisions are always incorrect
limited. Does its best to make decisions
What is Escalation of Commitment?
commitment to everything someone does
has no commitment
does not give up even when they are wrong about something
What is Group Think?
a group thinking together
everyone has different opinions
people pretend to have the same opinion
Is learning the same as performance?
yes
no
What is Operant Conditioning?
learning by reward
a type of workout
learning by consequence
learning by one operator
What is a Reinforcer in learning?
Something that is reinforced to increase your chances of getting it right
something they do not enforce
Not a learning style
What is a Management Reward Follies?
We wish for one thing but reward something else
rewards do not work in business
we should give out more rewards
we get one thing when we reward that thing
