Which division of a resort maintains the property’s pool, gym, and exterior grounds?
Controller
Rooms
Engineering
Human Resources
hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?
The need for confidentially
The importance of planning
The need to stay organized
The importance of teamwork
Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?
To achieve the company’s goals
To maximize negotiation leverage
To improve the company’s brand
To monitor trends in the tourism industry
To which hotel division do the reservations, telecommunications, and guest registration departments typically report?
Front Office
Food and beverage
Sales and marketing
What departments are part of a resort’s food and beverage division?
Purchasing and catering
Banquets and restaurants
Room service and marketing
Sales and concierge services
Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
Valet
Bell services
Concierge
Chauffeur
What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?
National tourism boards
Local retail travel agencies
State commerce associations
Local convention and visitors bureaus
Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
To serve the hotel guests
To entertain banquet guests
To maintain an attractive facility
To provide a high-quality dining experience
What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?
Scatter
Analytical
Composition
Organizational
Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?
To obtain pay raises
To solve guests' problems
To eliminate workplace stress
To reduce the need for supervision
Shane oversees a lodging facility’s accounting activities, which position does he have?
Cashier
General manager
Human-resources director
What type of tourism organization is funded by state- or local-level tax dollars?
Professional development association
Sole proprietorship
Government agency
Chamber-of-commerce
Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
Housekeeping
Room service
Maintenance
Purchsing
How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
Focus on the bottom line
Develop strict sales policies
Communicate with one another
Embrace an indifferent attitude
