Chad Collins
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NC Hospitality & Tourism 5.02 Quiz

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Chad Collins
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5.02 H&T Quiz

5.02 H&T Quiz

Pregunta 1 de 14

1

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?

Selecciona una de las siguientes respuestas posibles:

  • It is following consumer-protection laws.

  • It is protecting the natural environment.

  • It is following travel security regulations.

  • It is honoring workers’ labor rights.

Explicación

Pregunta 2 de 14

1

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

Selecciona una de las siguientes respuestas posibles:

  • Individuals with emotional needs

  • Individuals with mental disabilities

  • Individuals with chronic fatigue issues

  • Individuals with physical impairments

Explicación

Pregunta 3 de 14

1

Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives to work on time every day. How is Landon exhibiting ethical workplace behavior?

Selecciona una de las siguientes respuestas posibles:

  • He is independent.

  • He is empathetic.

  • He is reliable.

  • He is tactful.

Explicación

Pregunta 4 de 14

1

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

Selecciona una de las siguientes respuestas posibles:

  • Unethical business practices can damage a hospitality business’s image.

  • Although the restaurant lost some customers, the end justifies the means.

  • Hospitality businesses should find other ways to cut corners and earn profits.

  • Business owners must ensure that they have good excuses for offering bribes.

Explicación

Pregunta 5 de 14

1

A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?

Selecciona una de las siguientes respuestas posibles:

  • Accommodating

  • Resourceful

  • Enthusiastic

  • Ethical

Explicación

Pregunta 6 de 14

1

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

Selecciona una de las siguientes respuestas posibles:

  • Price fixing

  • Bait and switch

  • Exclusive dealing

  • Price discrimination

Explicación

Pregunta 7 de 14

1

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

Selecciona una de las siguientes respuestas posibles:

  • By providing local residents with jobs

  • By encouraging guests to volunteer

  • By supporting political campaigns

  • By hosting a charitable event

Explicación

Pregunta 8 de 14

1

What type of discrimination involves paying higher wages to men than to women?

Selecciona una de las siguientes respuestas posibles:

  • Age

  • Race

  • Gender

  • Religion

Explicación

Pregunta 9 de 14

1

Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

Selecciona una de las siguientes respuestas posibles:

  • Health issues

  • Job qualifications

  • Work experience

  • Education background

Explicación

Pregunta 10 de 14

1

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

Selecciona una de las siguientes respuestas posibles:

  • Learning permit

  • Driver's license

  • Work application

  • Inspection manual

Explicación

Pregunta 11 de 14

1

A hotel chain wants to build a new facility in Tampa, Florida. What type of law will be a factor in determining where the hotel will be built in the Tampa area?

Selecciona una de las siguientes respuestas posibles:

  • Safety

  • Estate

  • Zoning

  • Contract

Explicación

Pregunta 12 de 14

1

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

Selecciona una de las siguientes respuestas posibles:

  • Sanitizing the facility

  • Monitoring safety hazards

  • Preventing routine accidents

  • Complying with health codes

Explicación

Pregunta 13 de 14

1

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

Selecciona una de las siguientes respuestas posibles:

  • The work culture is more likely to have stressed-out employees.

  • The work culture is more likely to be positive and collaborative.

  • The work culture is more likely to encourage stereotyping.

  • The work culture is more likely to be rigid and inflexible.

Explicación

Pregunta 14 de 14

1

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

Selecciona una de las siguientes respuestas posibles:

  • The courts

  • Employees

  • Management

  • The government

Explicación

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